Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
Effective problem solver who remains proactive and decisive while under pressure.
Hardworking Ramp Agent whose wide-ranging background includes 3 plus years as a Ramp Agent. Focused on Customer service and Safety, as well as streamlining operations to promote organizational efficiency.
Picked up and transported cargo and baggage to and from aircraft.
Processed reservations, coordinated stand-bys and monitored cabin availability.
Determined flight close-out times and completed and verified flight forms.
Protected customers' baggage from loss, theft and damage by handling them properly.
Successfully interacted with customers and retail buyers to expedite orders.
Worked as a team member performing cashier duties, product assistance and cleaning.
Continuing education in International Business
Minor in Biology
Coursework in Business, Marketing and Communications
Coursework in Microbiology Threat Agents and Emerging Infectious Diseases
Member of Future Business Leaders of America Club
Received Health-care Academy Scholarship
Graduated one year ahead of expected date
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