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Summary
Skilled Accounts Receivable Specialist with 19 years of experience in high-volume accounts receivable departments. Adept in managing all customer disputes and resolved discrepancies. Excellent ability to balance an extremely heavy workload while managing a team of 6 employees. Driven to Exceed goals and reduce company debt. Excited to bring talent, leadership and in-depth knowledge of accounts receivable/collections to growing organization .
Skills
Aging report creation
Employee training
Credit analysis
Leadership
Problem resolution
Critical thinking
Team building
Friendly, positive attitude
Credit and collections
Account reviewing
Account reconciliation
Invoicing and billing
Friendly, positive attitude
Accounts receivable
Payment processing
Cash Flow analysis
Skip tracing
Team-oriented
PeopleSoft
Account reconciliation expert
Multitasking
Communication
Payment reviewing
Invoice statements
Oracle
Experience
03/2021 to CurrentSr. Collections RepresentativeAccor Hotels | Wailea, HI,
Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
Researched, evaluated and resolved discrepancies and customer concerns.
Contacted customers to collect outstanding payments, negotiated installment methods and processed payments.
Researched and resolved billing and invoice problems.
Assisted with Month Close Process
New Customer Account Set-up's
Processed payments over phone and set up recurring drafts.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Updated accounts with documentation of interactions and current information.
Identified high priority situations and took appropriate escalation actions to resolve issues.
Identified problem collection accounts to eliminate bad debt.
Researched and resolved collections disputes to maintain customer relationships.
02/2016 to CurrentAccounts Receivable SupervisorBd (Becton, Dickinson And Company) | Tempe, AZ,
Supervised team of 6 A/R Representatives for an InformationTechnology company, training employees on best practices and cultivating strong financial forecasting.
Identified past due accounts and contacted account holders to arrange payment.
Negotiated payment plans and arrangements.
Performed various accounts receivable functions, including cash receipts posting, updating cash flow reports and researching write-offs.
Contacted customers to collect outstanding payments, negotiated installment methods and processed payments.
Received and submitted payments and applied amounts to customer balances.
Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
Organized financial information and modeled data for trend forecasting.
Received payment and posted to appropriate customer accounts.
Monitored status of legal invoices for litigation by foreclosure attorneys.
Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Recorded and updated customer personal accounts with accurate contact information.
Recorded information about customers' financial status and collections status efforts.
Cross-trained employees, enabling completion of all priority tasks during personnel absences.
Updated documentation and reports for business records.
Documented office procedures and processes for use by all administrative personnel in my department.
06/2014 to 02/2016Senior Accounting SpecialistAlliant | San Francisco, CA,
Reviewed and reconciled discrepancies in accounts and financial documentation.
Oversaw the daily management of 2000+ accounts and over $15M in accounts receivables
Researched and analyzed credit risks, assessing credit history and approving or denying extension of credit
Processed payments over phone and set up recurring drafts.
Received payment and posted to appropriate customer accounts.
Negotiated credit extensions to assist customers in paying overdue accounts.
Reviewed accounts to determine payment plan compliance.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Recorded and updated customer personal accounts with accurate contact information.
Recorded information about customers' financial status and collections status efforts.
03/2012 to 05/2014Accounts Receivable SpecialistGreat Western Bank | Redfield, SD,
Routinely contacted account holders with balances over 30 days past due to resolve delinquencies.
Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Interfaced with customers to bring accounts current with suitable repayment plans.
Evaluated open accounts to look for past-due balances and pursue collection strategies.
Processed payments over phone and set up recurring drafts.
Located and monitored overdue accounts using billing system to begin collections process.
Received payment and posted to appropriate customer accounts.
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