Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Skilled Accounts Receivable Specialist with 19 years of experience in high-volume accounts receivable departments. Adept in managing all customer disputes and resolved discrepancies. Excellent ability to balance an extremely heavy workload while managing a team of 6 employees. Driven to Exceed goals and reduce company debt. Excited to bring talent, leadership and in-depth knowledge of accounts receivable/collections to growing organization .

Skills
  • Aging report creation
  • Employee training
  • Credit analysis
  • Leadership
  • Problem resolution
  • Critical thinking
  • Team building
  • Friendly, positive attitude
  • Credit and collections
  • Account reviewing
  • Account reconciliation
  • Invoicing and billing
  • Friendly, positive attitude
  • Accounts receivable
  • Payment processing
  • Cash Flow analysis
  • Skip tracing
  • Team-oriented
  • PeopleSoft
  • Account reconciliation expert
  • Multitasking
  • Communication
  • Payment reviewing
  • Invoice statements
  • Oracle
Experience
03/2021 to Current Sr. Collections Representative Accor Hotels | Wailea, HI,
  • Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
  • Researched, evaluated and resolved discrepancies and customer concerns.
  • Contacted customers to collect outstanding payments, negotiated installment methods and processed payments.
  • Researched and resolved billing and invoice problems.
  • Assisted with Month Close Process
  • New Customer Account Set-up's
  • Processed payments over phone and set up recurring drafts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Updated accounts with documentation of interactions and current information.
  • Identified high priority situations and took appropriate escalation actions to resolve issues.
  • Identified problem collection accounts to eliminate bad debt.
  • Researched and resolved collections disputes to maintain customer relationships.
02/2016 to Current Accounts Receivable Supervisor Bd (Becton, Dickinson And Company) | Tempe, AZ,
  • Supervised team of 6 A/R Representatives for an InformationTechnology company, training employees on best practices and cultivating strong financial forecasting.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Negotiated payment plans and arrangements.
  • Performed various accounts receivable functions, including cash receipts posting, updating cash flow reports and researching write-offs.
  • Contacted customers to collect outstanding payments, negotiated installment methods and processed payments.
  • Received and submitted payments and applied amounts to customer balances.
  • Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
  • Organized financial information and modeled data for trend forecasting.
  • Received payment and posted to appropriate customer accounts.
  • Monitored status of legal invoices for litigation by foreclosure attorneys.
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Recorded information about customers' financial status and collections status efforts.
  • Cross-trained employees, enabling completion of all priority tasks during personnel absences.
  • Updated documentation and reports for business records.
  • Documented office procedures and processes for use by all administrative personnel in my department.
06/2014 to 02/2016 Senior Accounting Specialist Alliant | San Francisco, CA,
  • Reviewed and reconciled discrepancies in accounts and financial documentation.
  • Oversaw the daily management of 2000+ accounts and over $15M in accounts receivables
  • Researched and analyzed credit risks, assessing credit history and approving or denying extension of credit
  • Processed payments over phone and set up recurring drafts.
  • Received payment and posted to appropriate customer accounts.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Reviewed accounts to determine payment plan compliance.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Recorded information about customers' financial status and collections status efforts.
03/2012 to 05/2014 Accounts Receivable Specialist Great Western Bank | Redfield, SD,
  • Routinely contacted account holders with balances over 30 days past due to resolve delinquencies.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Processed payments over phone and set up recurring drafts.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Received payment and posted to appropriate customer accounts.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

67Fair

resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

    Job Titles Held:

    • Sr. Collections Representative
    • Accounts Receivable Supervisor
    • Senior Accounting Specialist
    • Accounts Receivable Specialist

    Degrees

      By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

      *As seen in: