Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Over the past 9 years, I have gained experience and knowledge in accounts payable management, accounts receivable management, processing payroll, customer service, shipping/receiving, customer/vendor returns, purchasing as well as outsourcing carbide cutting tools for industrial P.V.D/C.V.D coating in the manufacturing industry.

I am proficient in research, writing, critical thinking and clientele relations. Due to my experience, I am able to transpose large amounts of data with accuracy, speed and confidence.

I am currently enrolled in an LVN program and plan to graduate fall 2021.

  • 65 WPM typing speed.
  • Bilingual fluent in English and Spanish.
  • E.R.P/program familiarity: M1, GP Dynamics, SAP, UPS World-ship, Excel, Microsoft Word, Skype, Microsoft teams and Outlook.
  • Vendor relationship management.
  • Inventory management skills.
  • Organizational strengths.
  • Excellent customer service etiquette.
  • CPR & AED Certificated Issue date: Feb. '20
    Hospital fire and life safety Issue date: Feb '20
01/2017 to Current Accounts Receivable Specialist Afterpay Touch | Paris, TX,
  • Processing bank deposits for 25-30 domestic checks daily using digital remote scanner. Completing bank slips for 'at bank deposits' for international checks. Charging customer credit cards when necessary.
  • Enter all customer payments into SAP and proceed to post towards the appropriate customer account. (ACH, WIRE, EFT, Checks, Credit card)
  • Work closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Export monthly accounts receivable aging report to collect outstanding balances.
  • Communicate with CFO and management about discrepancies and devised plans to reconcile financial issues.

-Severely past due balances

-Revisit and revise customer payment terms

-Revisit and revise customer credit limits

  • Individually e-mail statements to between 150-200 customers (domestic and international) on the 1st of each month.
  • Place customer(s) on hold if payment is not received in a timely manner based on their payment terms/payment arrangement or if customer is unresponsive.
  • Process all customer eligible returns by email or phone. Assess situation and approve or deny returns, sending shipping labels and directions following company policy.
  • Communicate return order status and type to office and warehouse staff, providing written reports, including product codes and quantities.
  • Coordinate with customer service dept. and production team for possible replacement orders or rework orders, if applicable.
  • Ensure written approval is received from inspection dept. to confirm customer return is not damaged, identify manufacturing defects and distinguishing from customer or delivery damage to evaluate return eligibility for credit.
  • Post returned product into the system in order to proceed in moving the merchandise into the correct location.(ex: inventory/scrap/rework)
  • Generate customer credits for returns if approved. E-mail all credit memos & relate return resolution/corrective action to customers.
01/2014 to Current Accounts Payable Specialist Afterpay Touch | Manchester, NH,
  • Enter/pay 15-20 monthly service invoices in a timely manner to prevent discontinued service.(Ex: Southern CA Edison,SoCal Water,UPS etc.)
  • Match/enter each vendor invoice to corresponding receipt in the system if product was purchased via purchase order. Varies from 100-200 vendor invoices per week depending on purchase orders submitted.
  • Request credits from vendors for shipment shortages or price discrepancies. The invoice with the discrepancy will be held for payment until the credit memo is received.
  • Generate and turn in biweekly accounts payable aging report to management for approval to proceed in issuing payments to owed vendors/ services.
  • Generate/print checks out of the system for approved invoices. Notifying the bank of the each new check number, amount, pay to and payment date per check run through fraud protection bank website.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Assisted with month-end and year-end closings to support accounting system accuracy.
11/2011 to Current Purchasing Specialist Aaron's, Inc | East Stroudsburg, PA,
  • Create and submit purchase orders to fulfill the needs of the entire company as the sole purchasing agent for 100-120 employees/24 hr shifts.
  • Create and submit purchase orders for over 100 raw material types and quantities based on the MRP order points set by management. 75-100 raw material purchases are submitted weekly however fluctuates depending on customer sales and demand.
  • Create and submit purchase orders for janitorial supplies, office supplies, shipping supplies, machine parts, CNC/Rollomatic machines, diamond wheels, packaging supplies as well as external processing/labor only purchase orders.
  • External processing purchase orders include: Shipping machine parts out for repair (spindles, motors, drives, brazing coils, resharpen blades) as well as outsourcing carbide cutting tools for industrial PVD/CVD coating processes in the manufacturing industry.
  • Request RFQ's and maintain/upload vendor price lists annually in the system.
  • Ensure each vendor confirms receipt of every purchase order. All formal confirmation must reflect correct pricing, item number/description, order quantity, ship to, ETA and payment terms.
  • Follow up with vendors who have not delivered per the confirmed delivery date.
  • Request RMA to process vendor returns for incorrect or damaged product received.
Education and Training
Expected in 06/2008 High School Diploma | West High School, Torrance, CA, GPA:

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