Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the importance of safety and training. Motivated to learn, grow and excel in aircraft maintenance. Recognized consistently for performance excellence and contributions to success. Results-driven and eager to join a dynamic team for my career. Highly skilled in troubleshooting and resolving mechanical issues.

  • Basic print reading skills and layout skills
  • Strong communication
  • Quality control
  • Safety-conscious
  • Computer skills
  • Training & Development
  • Good listening skills
  • Troubleshooting
  • Multitasking abilities
Work History
Accounts Receivable Specialist, 03/2019 - Current
American Psychological Association Walnut Creek, CA,
  • Communicated with customers to identify and resolve outstanding payments.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Responded to inbound inquiries regarding accounts and payments.
  • Posted customer payments by recording checks, cash and credit card transactions.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Entered figures using 10-key calculator to compute data quickly.
  • Facilitated payment of invoices due by contacting clients and sending bill reminders.
  • Analyzed, prepared and issued chargeback notices for payment to prevent third-party collection agency involvement.
  • Answered telephone calls and emails to resolve clients' billing issues and questions.
Bank Teller, 11/2018 - 05/2019
Truist Financial Corporation Brunswick, GA,
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Maintained friendly and professional customer interactions.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Provided customer records on demand, including account statements and copies of checks.
  • Assisted tellers in cashing checks by verifying signatures and amounts.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Executed various customer transactions, including deposits, withdrawals and money orders.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Turned in excess cash to maintain drawer security.
  • Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
  • Organized, stocked and maintained teller window area.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Placed orders for customer checks and verified starting numbers.
  • Pleasantly greeted all patrons and asked effective questions to better assess client needs.
  • Ensured all supplies were stocked for customers and personal teller station.
  • Processed customer transactions accurately and efficiently.
Sales Associate, 06/2018 - 11/2018
Peabody Essex Museum Salem, MA,
  • Assisted customers by answering questions and fulfilling requests.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Performed stocking and informed management of low inventory quickly.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Increased sales by offering advice on purchases and promoting additional products.
High School Diploma: , Expected in 05/2011
Harrah High School - Harrah, OK
Additional Information

1. Knowledge of several hand tools: (hand saws, sockets, ratchets, wrenches,screw drivers, duck bill plyers, clecos, cleco tool, hammers, etc.)

2. Knowledge of several pneumatic tools: (air chilsels, air wratchets, air grinders, cutting wheels, rivet guns, rivet squeezes, etc.)

3. Knowledge of several power tools: (power saws, saber saws, combination saws, cut-off saw, etc.)

4. Knowledge of other types of tools: (lawn mowers, riding mowers, weed eaters, tractors, generators, power washers, etc.)

5. Knowledge of several different measuring tools: (tape measures, rulers, circumference measuring, etc.)

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Resume Overview

School Attended

  • Harrah High School

Job Titles Held:

  • Accounts Receivable Specialist
  • Bank Teller
  • Sales Associate


  • High School Diploma

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