Interested in pursuing a career with a growing organization where my experience and skills will be utilized. Extensive accounts receivable,collection and customer care experience including 10 years in a supervisory role. Strengths include excellent organizational skills,time management,critical thinking and problem solving.
Accounts receivable professional
Complex problem solving
Strong communication skills
Effective time management
Accounts Receivable Specialist June 2014 to CurrentCashflow Enhancement Group, Inc － Pittsburgh, PA.Contacting customers to insure prompt payment of invoices. Contact made preferably by phone or through email. Resolving any issues that are holding up payment.Working with purchasing and sales to expedite resolution.Prompt follow up and close contact to ensure best results while maintaining a pleasant,professional demeanor.
Sales Representative January 2014 to May 2014Western Southern Financial － Pittsburgh, PADevelop base for long-term sources of clients by using referrals, occupational, and special-interest groups to obtain prospects.Approach potential clients by utilizing mailings and phone solicitation; making presentations to groups. Determine clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage ascertaining long-term goals.Obtains underwriting approval by completing application for coverage.Completes coverage by delivering policy; planning future follow-up visits and evaluations of needs.
Customer Relationship Manager November 2006 to October 2013Bank of America － Pittsburgh, PACultivate and maintain on -going customer relationships. Manage a portfolio of delinquent loans by working with loan modification and disposition specialists to determine solutions that will cure the account in a timely manner.Present customers with and educate customers on options such as repayment plans, Special Forbearance,Modifications and Short Sale or Foreclosure. Respond to customer, investor inquiries. Research, prepare and analyze requests in accordance with established guidelines and determine appropriate course of action.
Account Manger April 1997 to September 2005Fisher Scientific － Pittsburgh, PAManaged $8M portfolio. Collection of past due invoices via telephone and also working with sales reps in the field. Continually met sales quotas and collection goals
Continue and Maintain education through training programs.