Dedicated Accounts Receivable Specialist with 5+ years of professional experience in credit, collections and cash application. Expert in accurately posting payments via bank statements, lock box and credit cards to keep accounts current. Excited to bring talent, leadership and in-depth knowledge of accounts receivable to growing organization.
Skills
Audit procedures
Statement issuing
Payment management
Investigative research
Bill processing
Adjustment posting
Billing dispute resolution
Credit and collections
Solution development
Accounts receivable expertise
Claims processing
Department oversight
Policy development
General ledger
Accounts receivable
Conflict resolution techniques
Talent development
Training and coaching
Client relations and retention
QA
Research ability
Marketing savvy
Account management
Call Center Operations
Customer Service
Expertise in sales
Cross-functional collaboration
Training programs
Product Knowledge
Experience
Accounts Receivable Specialist, 09/2016 - 07/2021 American Psychological Association – Wapato, WA,
Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
Generated, mailed and monitored invoices.
Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
Performed administrative tasks to support strategic initiatives.
Reviewed contracts, proposals and waivers to maintain accurate and up-to-date billing.
Examined and processed chargeback notifications to customers for payment to avoid releasing debt to outside collection agencies.
Evaluated open accounts to look for past-due balances and pursue collection strategies.
Product Manager, 08/2013 - 09/2016 Two95 International Inc. – King Of Prussia, PA,
Established goals, policies and work standards to strengthen team performance and boost product results.
Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
Built close relationships with key customers, thought leaders and industry influencers to stay abreast of emerging market trends and applications.
Provided oversight and collaboration through excellent documentation, organizational, analytical and communication.
Gathered requirements, oversaw testing and monitored performance to proactively adjust product marketing strategies.
Collaborated with marketing team and functional management to achieve business and marketing strategy objectives.
Made recommendations to customers to promote brand effectiveness and product benefits.
Developed and implemented positioning, messaging, sales collateral and training materials to achieve revenue targets.
Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
Boosted profits, delivering sales proposals and presentations using improvement planning software to communicate product quality.
Recruiter, 05/2011 - 08/2014 Lithia Motors – Oxnard, CA,
Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
Brought in well-qualified, multifaced job candidates to fill open positions.
Contacted job applicants to inform of application status.
Reviewed referral candidates and contacted qualified individuals to request applications.
Negotiated candidate salaries and prepared employment contracts.
Planned and executed recruitment events to bring in area candidates.
Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
Increased recruiting network by leveraging industry contacts and internet mining resources, including CareerBuilder, Indeed and LinkedIn.
Marketing Manager, 12/2013 - 05/2014 Asu Foundation – Scottsdale, AZ,
Exceeded sales and profit goals by supervising marketing and planning activities.
Developed and implemented digital marketing plans to incorporate SEO, social media platforms and video campaigns.
Researched market competitors to identify potential new products and service opportunities.
Coordinated and managed major proposal processes from initiation to implementation.
Collaborated with sales, service, finance and logistics departments to influence critical business growth outcomes.
Managed web-based demand generation campaigns by collaborating with internal channels to develop brand consistency and best practices.
Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign successes to clients.
Boosted advertising exposure by negotiating rates and magazine placements.
Education and Training
Bachelor of Arts: Business, Expected in 09/2018 - University of Phoenix - Tempe, AZ GPA:
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