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Accounts Receivable Specialist Resume Example

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ACCOUNTS RECEIVABLE SPECIALIST
Summary
Experienced Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability for conflict resolution through investigation of customer concerns.
Skills
Inititated UCC1 filings for collateral against loss.  Utilized Excel, and Word daily.   Knowledge of Eagle, Adis, SAP, SERVMAN, B2B, and EDI.
Experience
Accounts Receivable Specialist
December 2015 to October 2017Isaac Heating and Air Conditioning, Inc. － Rochester, NY
  • Reduced over 90 day delinquency by 40% in first 90 days in this position and received bonus.
  • Notified customers of delinquent accounts by mail, telephone, or personal visits from Project Managers to solicit payment.
  • Arranged for debt repayment by establishing repayment schedules, based on customers' financial situations,and withholding of payment.
Credit Collections Representative
April 2013 to December 2015HAHN AUTOMOTIVE － Rochester, NY
  • Process credit applications from all of the company's 80+ stores and 12 warehouses.
  • Initiate, and manage UCC1 filings for collateral.
  • Maintain records on credit applications for current and delinquent accounts.
  • Facilitate resolution of credit issues with store managers and customers for North, South, and Midwest regions.
  • Constant interaction, for delinquent accounts, with store managers, district managers and correspondence to customers.
  • Track, process and collect on unpaid NSF Checks.
  • CFO reported significant drop in past due percentage in my first year with the company.
Customer Service Order Representative / Graphics Communications Group
March 2012 to December 2012EASTMAN KODAK COMPANY － Rochester, NY
  • Customer order account manager for several large graphics accounts throughout the US.
  • Oversaw day-to-day order management from pre-order through payment, including expediting, returns, & tracking.
  • Met regularly with sales/customer accounts/supply chain teams; drive metric-based actionable plans for improvement.
  • Reviewed monthly open order spreadsheets; update account books; and process/analyze EDI orders in workflow.
  • Identified root cause of problem and proposed solutions.
  • Demonstrated an ability to recognize and focus on the critical issues.
Customer Service Account Representative / Digital and Applied Imaging
September 1999 to March 2012EASTMAN KODAK COMPANY － Rochester, NY
  • Handled issues from order to cash.
  • Engaged in business planning activities with the customer, sales team and/or Customer Supply Chain Manager.
  • Performed problem resolution of customer billing disputes.
  • Effectively managed product orders for key account customers.
  • Interfaced with the credit department to resolve disputed items, problem solving and tracking issues, directly reducing past-due.
Credit Representative
January 1996 to January 1999EASTMAN KODAK COMPANY － Rochester, NY
  • Resolved delinquency issues with past due accounts.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Notified customers of delinquent accounts by mail, telephone, or contacted sales to make personal visits to solicit payment.
  • Conferred with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Arranged for debt repayment or establish repayment schedules, based on customers' financial situations and withholding of product.
Special Collections Representative
January 1993 to January 1996EASTMAN KODAK COMPANY － Rochester, NY
  • Prepared accounts for litigation.
  • Determined whether to place with agency or an attorney based on different variables.
  • Determined if an account should be written off vs.
  • further collection efforts.
Credit Representative
January 1996 to January 1999EASTMAN KODAK COMPANY － Rochester, NY
  • Resolved delinquency issues with past due accounts.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Notified customers of delinquent accounts by mail, telephone, or contacted sales to make personal visits to solicit payment.
  • Conferred with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Arranged for debt repayment or establish repayment schedules, based on customers' financial situations and withholding of product.
Special Collections Representative
January 1993 to January 1996EASTMAN KODAK COMPANY － Rochester, NY
  • Prepared accounts for litigation.
  • Determined whether to place with agency or an attorney based on different variables.
  • Determined if an account should be written off vs.
  • further collection efforts.
Credit Representative
January 1996 to January 1999EASTMAN KODAK COMPANY － Rochester, NY
  • Resolved delinquency issues with past due accounts.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Notified customers of delinquent accounts by mail, telephone, or contacted sales to make personal visits to solicit payment.
  • Conferred with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Arranged for debt repayment or establish repayment schedules, based on customers' financial situations and withholding of product.
Special Collections Representative
January 1993 to January 1996EASTMAN KODAK COMPANY － Rochester, NY
  • Prepared accounts for litigation.
  • Determined whether to place with agency or an attorney based on different variables.
  • Determined if an account should be written off vs.
  • further collection efforts.
Accounts Receivable Bookkeeper
January 1991 to January 1993EASTMAN KODAK COMPANY － Rochester, NY
  • Applied customer payments to open payable accounts as the customer instructed on payment information or account notes.
  • Applied deductions, and over payments on accounts for Credit Representatives to investigate.
  • Issued credits, adjustments and special billings.
  • Maintained accounts by verifying, allocating, and posting transactions.
Accounts Receivable Bookkeeper
January 1991 to January 1993EASTMAN KODAK COMPANY － Rochester, NY
  • Applied customer payments to open payable accounts as the customer instructed on payment information or account notes.
  • Applied deductions, and over payments on accounts for Credit Representatives to investigate.
  • Issued credits, adjustments and special billings.
  • Maintained accounts by verifying, allocating, and posting transactions.
Education and Training
BS : ManagementNorth Carolina Agricultural and Technical State University － Greensboro, NCManagement
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Resume Overview

Companies Worked For:

  • Isaac Heating and Air Conditioning, Inc.
  • HAHN AUTOMOTIVE
  • EASTMAN KODAK COMPANY

School Attended

  • North Carolina Agricultural and Technical State University

Job Titles Held:

  • Accounts Receivable Specialist
  • Credit Collections Representative
  • Customer Service Order Representative / Graphics Communications Group
  • Customer Service Account Representative / Digital and Applied Imaging
  • Credit Representative
  • Special Collections Representative
  • Accounts Receivable Bookkeeper

Degrees

  • BS : Management

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