Seeking a position in a growth-oriented company, where my customer relations experience can be fully
utilized to enhance the company brand name, dedicated team player experienced in overseeing
operations of individual and multi-unit facilities.
Skills
Excellent communication Skills
People Oriented
50 WPM
Excellent Cash handling
Risk Management expertise
Experience with Oracle
Creative Problem Solving
Computer Literate
Experience
07/2018 to Current
Project ManagerWalters Wholesale Electric Co. － Los Angeles, CA
Defined project deliverables and monitored status of tasks.
Delivered status reports to stakeholders for budgeting and planning purposes.
Made changes to the project scope and cost and implemented the most effective change management processes to keep the project up-to-date.
Supervised project schedules to make sure that key milestones were being met at every phase.
Met with clients to ascertain project intent, requirements and budgets.
Developed slideshows and other forms of media to present project progress to the executive team.
03/2018 to 07/2018
Accounts Receivable SpecialistYamaha Corporation of America － Anaheim, CA
Executed accounts receivable reporting enhancements and reconciliation procedures.
Managed manual and automatically dialed outbound calls in a call center environment.
Kept calm, stayed professional and provided exceptional service on all calls.
Reviewed accounts to determine payment plan compliance.
Processed payments over the phone and set up recurring drafts.
Minimized loss by negotiating payment terms directly with clients, consistently achieving 90% recovery rate.
Examined and processed charge back notifications to customers for payment to avoid releasing debt to outside collection agencies.
Partnered with cash application team and credit manager on the timely and accurate posting of remittances.
Methodically resolved active claims by analyzing possible discount violations, PODs, shortages, returns and related advertising.
Routinely contacted account holders with balances over 3 days past due to resolve delinquencies.
04/2010 to 02/2018
Service ManagerWells Fargo Bank － Lynwood, CA
Demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals.
Retail Service Leadership Academy Graduate.
Prepared Monthly schedules for Tellers & Bankers.
Supervising up to 25 employees daily.
Supporting the Staff by approving/overseeing transactions as needed, assisting with balancing issues, coaching, and providing feedback to ensure consistent performance and excellent customer satisfaction.
Managing/approving and resolving customer conflicts, following procedures to minimize errors and reduce fraud.
Recommending additional products and services to meet customer's needs.
Balancing cash box daily, including main store vault and Atm's.
Organize and coordinate charity events/ Team engagement events.
Provide leadership, Training and support to new inexperienced staff members.
Order and Accept cash shipments from Brinks on daily basis.
Represent Team by going on daily calls and weekly meetings with district.
Prep Team for Yearly & Quarterly Audit Review.
Conduct Daily Observations on tellers to improve Customer Service.
Implemented Staff Development to ensure team members had necessary skill sets to succeed in their current roles and be positioned to take the next step in their careers.
04/2008 to 04/2010
Club LeaderWoodcraft Rangers － Huntington Park, CA
Promote a healthy development for a strong impacted youth that offer limited growth opportunities.
Enrichment and recreation programs that nurture and give self-reliance leadership abilities.
Instructed a variety of classes such as Dance, Volleyball, Fashion, and Science.
02/2005 to 03/2008
Supervisor/ SalesVision Shoes － Downey, CA
Recruited
and trained staff.
Supervised and motivated teams performance.
Required to make nightly deposits.
In Charge of new inventory and stocking.
Responsible for 10 people at a time.
Prepared weekly schedule
Education and Training
200720102012
South Gate High School － South Gate, CA, United States
