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accounts receivable specialist resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

A position in the field of business management, with an emphasis on corporate processes. Ability Summary Office Management with over 15+ years of experience providing administrative support for 10 plus staff members for Water Mitigation, Mold Remediation and Restoration Company. Organized meetings, managed inventory, dispatch, training and supervision of staff. Implemented office process and procedures that expedited the work and significantly saved company expense costs. Completed Bi-weekly payroll, accounts receivable, accounts payable, purchasing, customer and client care to include day to day staff scheduling. Able to resolve customer complaints in a timely fashion in a professional manner. Experienced in record keeping, mail distribution, multi-line telephone operation and other office support services. Worked with and negotiated estimates with Insurance Companies. Completed a fundamentals class for online Xactimate software. Authorized to work in the US for any employer Talented Accounts Receivable Specialist with 15+ years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service. Skilled Accounts Receivable Specialist with 15+ years of experience in the daily collections of high volume accounts receivable departments. Adept in managing all customer disputes and resolved discrepancies. Proficient in developing internal reports to capture data for reporting, DSO calculations and monthly close activities.15

Skills
  • Basic Computer Skills — Proficient
  • Creative Problem Solving
  • QuickBooks
  • Investigative Research
  • Billing Dispute Resolution
  • Time Management
  • Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and
  • Troubleshoot common computer problems.
  • Full results: Proficient
  • Customer Service Skills — Highly Proficient
  • Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
  • Full results: Highly Proficient
  • Problem Solving — Highly Proficient
  • Measures a candidate's ability to analyze relevant information when solving problems.
  • Email Skills — Expert
  • Measures a candidate’s ability to effectively compose and organize email messages.
  • Full results: Expert
  • Attention to Detail Skills — Proficient
  • Measures a candidate’s ability to use diligence when drafting and editing documents.
  • Data Entry Skills — Expert
  • Measures a candidate's ability to accurately input data and effectively manage databases.
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field.
Education and Training
General High School Connecticut, Expected in High School Diploma : Curriculum - GPA :
Certifications
Office Management (10+ years) Quickbooks Bookkeeping Front Office Customer Service (10+ years) Account Management (10+ years) Billing (10+ years) Customer Service (10+ years) Data Entry (10+ years) Documentation (10+ years) Database Management (10+ years) Excel (10+ years) Employee Relations (10+ years) Filing (10+ years) Fax (10+ years) Human Resources (10+ years) Hiring (10+ years) Management (10+ years) Negotiation (10+ years) Notary Public (10+ years) Office Management (10+ years) Quickbooks (10+ years) Research (10+ years) Receptionist (10+ years) Sales (10+ years) Training (10+ years) Typing (10+ years) Team Building (10+ years) Word (10+ years) Windows (10+ years) Water Damage Restoration Restoration Restoration Industry Experience School Bus Driving Collection management (10+ years) Assessments
Experience
Basis.Ed - Accounts Receivable Specialist
San Antonio, TX, 02/2019 - Current
  • Calling customers to obtain payments
  • Calling Insurance Companies and emailing for claim statuses
  • Maintaining records of invoices
  • Resolving collections by examining customer payment plans and payment history
  • Keeping organized and detailed documentation of all correspondence with customers
  • Handling customer disputes in regards to payments or invoicing
  • Claims coordinator
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
  • Processed new customer forms to set up accounts in system.
  • Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Reached out to vendors and customers to resolve account problems.
Erickson Living - Office Manager
Dallas, TX, 10/2003 - 06/2018
  • Customer Service
  • Accounts Payable
  • Accounts Receivable
  • Payroll, Purchasing
  • Multi-Line Telephone System
  • Quick Books
  • Monthly Bank Reconciliations
  • Marketing, Scheduling
  • Xactimate Estimating
  • Restoration Manager Data Base
  • Dash Data Base
  • T-Sheets Customer
  • Time Tracker Software
  • Type 60 wpm
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Managed, scheduled and coordinated office functions and activities for employees.
Argo Group International Holdings Ltd. - Claims Assistant
Scottsdale, AZ, 07/1983 - 05/1987
  • Performed administrative duties to support the automobile subrogation unit which involved sending correspondence, ordering police report records, photo copying, filing, answered telephone calls to respond to customer and agent inquiries, sorted and distributed mail, prepared files and secured necessary documentation for the investigation of the claim files.
  • Created case files, professional correspondence and claims notices.
  • Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
  • Organized information by using spreadsheets, databases or word processing applications.

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Resume Overview

School Attended

  • General High School

Job Titles Held:

  • Accounts Receivable Specialist
  • Office Manager
  • Claims Assistant

Degrees

  • High School Diploma

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