Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Meticulous accounting professional bringing 6+ years of experience in accounts receivable and accounts payable, customer relationship management and account reconciliation. Strong Quickbooks and proficiency with precise and accurate nature. Expertise in financial data entry and record-keeping.
Skills
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Work History
Accounts Receivable Specialist, 10/2021 - 08/2022
Bandwidth – Seattle, WA,
Bandwidth – Seattle, WA,
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed accounts on weekly basis to assess aging and pursue collection of funds.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Performed targeted collections on past due accounts aged over 7 days.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Posted checks, credit card and ACH payments.
- Reduced collections to just 3%
Office Manager, 10/2019 - 09/2021
Dixon Valve – West Chester, OH,
Dixon Valve – West Chester, OH,
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed office operations while scheduling appointments for department managers.
- Verified discrepancies to resolve vendor billing issues.
- Monitored customer account details for non-payments, delayed payments and customer disputes.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Input financial data and produced reports using Quickbooks Enterprise.
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Maintained computer and physical filing systems
- Developed standard operating procedures for all administrative employees
- Sourced vendors for special project needs and negotiated contracts
- Updated reports, managed accounts and generated reports for company database
Office Manager, 07/2017 - 09/2019
Dixon Valve – Winchester, VA,
Dixon Valve – Winchester, VA,
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Developed standard operating procedures for all administrative employees.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Documented and processed all garnishments for bankruptcies, student loans and child support orders.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Input financial data and produced reports using Quickbooks Enterprise.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed over 50+ customer calls and emails per day
Customer Service Representative, 07/2002 - 07/2017
Exela Technologies Inc. – Plantation, FL,
Exela Technologies Inc. – Plantation, FL,
- Responsible for communicating schedules, timelines and managed as well as maintained customer expectations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
High School Diploma: , Expected in 06/1995
Ironwood High School - Glendale, AZ
Ironwood High School - Glendale, AZ
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School Attended
- Ironwood High School
Job Titles Held:
- Accounts Receivable Specialist
- Office Manager
- Office Manager
- Customer Service Representative
Degrees
- High School Diploma
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