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Accounts Receivable Specialist Resume Example

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ACCOUNTS RECEIVABLE SPECIALIST
Skills
  • Payment Management
  • Accounts Payable and Accounts Receivable
  • Account Reconciliation
  • Team building
  • Data Entry
  • Strong client relations skills
  • Customer service
  • Complaint resolution
  • Inbound and Outbound Calling
  • Creative problem solving
  • Strategic sales knowledge
  • Account management
  • Sales
  • Microsoft Office
Professional Summary

Experienced Accounts Receivable Specialist bringing three years of experience in the credit and collections field. Talented in performing high volume of outbound calls to secure payments on past due accounts. Well-versed in reducing loss and write-offs by offering customers payment plans and alternative debt restructuring options. Skilled in maintaining strong customer relationships and lasting foundations between customers and clients.

Work History
Accounts Receivable Specialist, 04/2017 to Current
USCB Corporation - Eynon, PA
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate
  • Tracked contracts, proposals and waivers to keep billing accurate and current
  • Prepared and mailed invoices to customers, processed payments and documented account updates
  • Closely managed monthly reconciliation schedules of all assigned accounts
  • Maximized client loyalty and satisfaction with prompt, thorough and timely resolutions
  • Supported operations by communicating with customers, filing documents and managing data
  • Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis
  • Cross-trained to handle large amounts of multi-million dollar client accounts, and reconcile them quickly and efficiently
  • Created incentives and training programs for employees, including new hire training, FDCPA training, negotiation tactics, and empathy training
  • Trained with management to handle more challenging accounts, including reconciling supervisor-restricted accounts or disputes. \
  • Exceed collection goals and maintain average personal account size of 350+ consumers, working all effectively and accurately
Chef, 10/2016 to 04/2017
Marzano - Dickson City, PA
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs
  • Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates
  • Planned promotional menu additions based on seasonal pricing and product availability
  • Developed recipes and menus by applying understanding of market demand and culinary trends,
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business
  • Monitored line processes to maintain consistency in quality, quantity and presentation
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers
  • Verified compliance in preparation of menu items and customer special requests
  • Properly handled and stored food to eliminate illness and prevent cross-contamination
  • Oversaw grill, stove and oven and cleaned all equipment after every shift
  • Inventoried food, ingredient and supply stock to prepare and plan vendor orders
Human Resources Manager, 05/2016 to 09/2016
Premiere Resolutions - Peckville, PA
  • Liaised between multiple business divisions to improve communications
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams
  • Created and implemented forward-thinking initiatives to improve employee engagement
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements
  • Developed succession plans and promotion paths for all staff
  • Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
  • Evaluated effectiveness of training programs and provided upper management strategic recommendations for improvements
  • Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing
Account Manager, 06/2015 to 04/2016
LIFE Marketing Solutions - Wilkes Barre, PA
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions
  • Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
  • Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols
  • Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons
  • Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing
  • Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
  • Boosted sales numbers with proactive account servicing and diligent relationship-building
  • Selected, interviewed, and trained new employees
  • Developed teams to increase sales territories and generate overhead revenue
Education
High School Diploma: : 06/2013Wyoming Area High School - Exeter, PA
Accomplishments
  • Exceeded monthly quota every month since employment began.
  • Collaborated with management in the development of new employee incentives and training.
  • Top collector January 2018-June 2018, April 2020-present, with personal revenue tripling expected quarterly quota.
  • Top salesperson in the country November 2015, making the High Roller National list and earning a promotion.
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Resume Overview

Companies Worked For:

  • USCB Corporation
  • Marzano
  • Premiere Resolutions
  • LIFE Marketing Solutions

School Attended

  • Wyoming Area High School

Job Titles Held:

  • Accounts Receivable Specialist
  • Chef
  • Human Resources Manager
  • Account Manager

Degrees

  • High School Diploma : : 06/2013

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