Management leader with over 10 years of successful experience in Customer Service and Accounting. Recognized consistently for performance excellence and contributions to success in Restoration industry and Accounting. Strengths in all areas of Accounting and Office Management. Excellent reputation for resolving problems and improving customer satisfaction. Excellent reporting, record keeping and relationship-building abilities.
Skills
Accounts Payable and Accounts Receivable
Payment Schedule Determination
Payment Evaluation Skills
Financial Records and Reporting
Billing and Collections
Report Reviewing
Collections expertise
Statement preparation
Account updating
Transaction processing
Familiar with account coding
Cash handling expertise
Relationship building and management
Human resources knowledge
Revenue Generation
Staff Management
Quick Books
Sage
Camelot
Dispatch
Restoration
Proposals
Phone Expert
Customer Service
Purchase Orders
Shipping and Receiving
Payroll
Data Entry
Marketing
Microsoft Excel
Microsoft Word
Bookkeeping
Microsoft Office
Fluent in Spanish
Education
H & R BlockGlendale Heights, Expected in ā āNo Degree:Taxes - GPA:
Conant High School Hoffman Estates, IL, Expected in 06/1997 ā āHigh School Diploma: - GPA:
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Developed standard operating procedures for all administrative employees.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Managed office operations while scheduling appointments for 2 department managers.
Arranged corporate and office conferences for company employees and guests.
Compared vendor prices and negotiated for optimal savings.
Designed comprehensive office budget to handle supply, labor and maintenance requirements.
Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Sourced vendors for special project needs and negotiated contracts.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Coordinated special projects and managed schedules.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Developed standard operating procedures for all administrative employees.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Managed office operations while scheduling appointments for 16 department employees.
Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Evaluated employee records and productivity to complete over 16 employee evaluations per quarter
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Sourced vendors for special project needs and negotiated contracts.
Decreased training time 50% by designing effective new training programs for 3 departments.
Coached new hires on company processes while managing 16 employees to achieve maximum production.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Coordinated special projects and managed schedules.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
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