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Accounts Receivable Manager Resume Example

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ACCOUNTS RECEIVABLE MANAGER
Professional Summary
A customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Dynamic Customer Service Manager who leads diverse teams to achieve company goals. Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement. Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills. Collector bringing extensive call center experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.
Skills
  • Exceptional interpersonal communication
  • Skilled trainer
  • Excellent time management skills
  • Effective problem solver
  • Negotiation expert
  • Effective workflow management
  • Process improvement specialist
  • Adherence to high customer service standards
  • Customer-focused
  • Microsoft Outlook, Word and Excel
  • Exceptional telephone etiquette
  • MS Office expert
Work History
Accounts Receivable Manager, 01/2013 to 01/2014
Costar Group, Inc. – Uk-Manchester , DC

  • Disputed all charge backs, NSF recoveries, invoicing and posting all AR/payments into data base system Dyzilla, processing ACH and credit cards.
  • Contact customers to make them aware of past due balances and possible legal if unable to resolve the balance.
  • Make payment arrangements and reschedule payments.
  • Investigated and resolved customer, Attorney General and Better Business Bureau inquiries and complaints in an empathetic manner.
  • Cross-trained and backed up other customer service managers.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Strong leader of customer support staff.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Maintained accurate records of past due customer account activity.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Managed work flow to exceed quality service goals.
Litigation Specialist Manager, 10/2009 to 06/2012
Harley-Davidson, Inc. – Milwaukee , WI
  • Supervised a developing new team of 10 people to a successful record of accomplishments monthly.
  • I managed the day to day activities of my collection team, processed ACH and credit card payments.
  • Formulate collection policies and procedures and implemented call monitoring, motivated, trained, skip trace, evaluate accounts and gave appraise performances with team members, also provided counseling for the evaluation and appraise performances.
  • Prepare monthly target statistics and prepare team reports for Senior Management.
  • Managed work flow to exceed quality service goals.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Maintained accurate records of past due customer account activity.
  • Provided accurate, specific and timely performance feedback for CSRs.
  • Strong leader of customer support staff.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
Recovery Representative, 06/2007 to 12/2009
State Of North Dakota – Beulah , ND
  • 120 Day Recovery Back-End Representative, answered inbound calls in support of customer needs.
  • Call clients regarding delinquent accounts.
  • Skip Trace.
  • Negotiate balances and payoffs.
  • I Processed ACH and credit card payments.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Cross-trained and backed up other customer service managers.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Strong leader of customer support staff.
  • Provided accurate, specific and timely performance feedback for CSRs.
  • Identified individual development needs with appropriate training.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Maintained accurate records of past due customer account activity.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed work flow to exceed quality service goals.
Collections Officer, 02/2005 to 06/2007
Michigan Community Dental Clinics – Coldwater , MI
  • Informed clients on full settlements versus open balances.
  • Responsible for listening to the.
  • customers reasons for delinquency and analyzing financial information to help identity the best possible solution for payment.
  • Communicated with clients to negotiate balances and payoffs, skip tracking and handled charge backs, recoveries.
  • Managed work flow to exceed quality service goals.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Maintained accurate records of past due customer account activity.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Identified individual development needs with appropriate training.
  • Provided accurate, specific and timely performance feedback for CSRs.
  • Trained staff on operating procedures and company services.
  • Strong leader of customer support staff.
  • Solved unresolved customer issues.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
Dental Assistant, 01/2005 to 08/2005
Dean Foods Company – Evansville , WY
  • Assisted in oral surgery, Periodontics, chair side assisting, x-rays, alginate impressions, sterilization, four & six.
  • handed dentistry and cleaning teeth.
  • Front office assisting along with answering phones, appointment scheduling, medical insurance verification and filing medical records, collections.
Collection Supervisor, 03/1999 to 01/2005
Scates Enterprises – City , STATE
  • Set up collection department for a small construction company Business to Business Collections.
  • Maintained a.
  • spread sheet on past due accounts utilizing excel spreadsheet.
  • Maintained past due accounts in QuickBooks;.
  • Reschedule repayments and gave payoffs, processed payments ACH and credit cards up to 70,000.00.
  • Entered accounts receivable in QuickBooks.
  • Prepared monthly target statistics and prepare team reports for Senior Management.
  • Skip tracking, once the Mechanic Liens would come I would then evaluate and prepare reports.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Cross-trained and backed up other customer service managers.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Strong leader of customer support staff.
  • Trained staff on operating procedures and company services.
  • Provided accurate, specific and timely performance feedback for CSRs.
  • Maintained accurate records of past due customer account activity.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed work flow to exceed quality service goals.
Education
Accounting License : Accounting, Current
Abram Freidman Occupational Center - City, State
Accounting
Criminal Justice, 1 2009
Everest College - State
Criminal Justice
1 2005
United Education Institute - State
1 1987
Richards Beauty College - City, State
Diploma: General Ed, 1 1986
Alta Loma High School - City, State
General Ed
Skills
accounts receivable, ar, Attorney, balance, oral, counseling, credit, clients, Data entry, data base, Senior Management, filing, financial, Front office, insurance, invoicing, legal, letters, listening, Max, Mechanic, Excel, Microsoft Office, PowerPoint, NSF, policies, processes, QuickBooks, scheduling, settlements, Sound, spreadsheet, spread sheet, statistics, answering phones, 45 wpm, Typing
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Resume Overview

School Attended

  • Abram Freidman Occupational Center
  • Everest College
  • United Education Institute
  • Richards Beauty College
  • Alta Loma High School

Job Titles Held:

  • Accounts Receivable Manager
  • Litigation Specialist Manager
  • Recovery Representative
  • Collections Officer
  • Dental Assistant
  • Collection Supervisor

Degrees

  • Accounting License : Accounting , Current
    Criminal Justice , 1 2009
    1 2005
    1 1987
    Diploma : General Ed , 1 1986

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