accounts receivable collections supervisor resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

An enthusiastic, can-do attitude sales and accounts receivable specialist trained in all aspects of insurance claim management and insurance adjuster collections. I employ a high-level negotiation skills in resolving claims to the satisfaction of all involved parties. I tend to be both an analytical thinker and innovative problem solver with over 13 years of homeowner claims management. I enact a motivating, enthusiastic approach to life and to those whom i work with; this is my style of leadership. Additionally, I am proficient at proactively identifying both details which lower overall potential AR balances and also inefficiencies that make systems less than satisfactory. Success has been the direct result of one on one relationship building. Much of my work history is a business to business relationship in which maintaining the customer is job one and this is where I excel. I love people and provide a high level, high touch approach to building relationships. I believe success in anything is the result of failure, persistence, attitude, and a belief in people and the human spirit. People that work with me will and do enjoy a high level spirit, can-do attitude, and a willingness to assist where needed. I love to make people smile and I especially love turning a sour grape into a sweet peach!!!

  • Claims file management processes
  • Proactive problem solver
  • Analytical
  • Listening skills
  • Strong interpersonal and communication skills
  • Team player
  • Self-starter
  • Spreadsheet development
  • Analytical Skills
  • Sales Management
  • Professional Manner
  • Customer Relations
  • Claim balance negotiation Database management
  • Interviewing techniques
  • Results-oriented
  • Operations management
  • Self-directed
  • Incredible leadership skills
  • Microsoft Office
  • Employee training and development
  • Follow-Up
  • Credit And Collections
  • Sound Judgment
  • Problem-Solving
  • Accomplishments
    • Named “Employee of the year 2013” for excellence in service, team building, and "raising the bar" for achievement thru attitude.
    • Recipient of the "Peer to Peer" award in year 2013 for commitment to task, passion for excellence, bright idea/creativity, and good citizen for promoting positive morale and a collaborative spirit.
    Accounts Receivable Collections Supervisor, 06/2014 to Current
    Srp CompaniesChattanooga, TN,
    • Executed accounts receivable reporting enhancements and reconciliation procedures of 5M collections database
    • Responded immediately to adjuster's needs both internally and externally
    • Investigated any potentially troublesome claims with a focus on thoroughness, quality and cost control
    • Explained deductibles and payments owed from policyholders
    • Reviewed collection files to determine next steps in the collection process
    • Recommended settlement offers and negotiated payment arrangements
    • Assisted adjusters with difficult accounts to resolute balance. Maintained and updated database with ever-changing adjuster's status
    • Developed and grew relationships with adjusters during collections.
    • As Collections Supervisor orchestrated team efforts and lowered outstanding A/R from 7.8M to 2.5M in nine month period, the lowest the company had seen in many years
    • Participated in company sponsored habitat for humanity home build.
    • Prepare analysis of credit terms and limits for new customers
    • Review open accounts for collection efforts
    • Make outbound collection calls in a professional manner while keeping and improving customer relations
    • Collect customer payments in accordance with payment due dates
    • Prepare a weekly analysis of accounts receivables aging for reporting to finance and sales management
    • Identify issues attributing to account delinquency and discuss them with finance and sales management
    • Provide timely follow-up on payment arrangements
    • Use of sound judgment in determining when to place customer accounts on credit hold or placing for collection
    • Mail and/or email correspondence to customers to encourage payment of delinquent accounts
    • Daily posting and entering of payments to customer accounts.
    • Research and analyze any discrepancies between invoices and customer payments
    • Routinely contacted account holders with balances 30-90+ days past due to resolve delinquencies.
    • Effectively negotiated payment plans and arrangements.
    • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
    • Evaluated employee job performance and motivated staff to improve productivity.
    • Conducted yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
    Asst Mgr, 05/2004 to 11/2016
    Circle K Stores, Inc.Stanfield, AZ,
    • Completed a series of training sessions to advance from Assistant Manager to Store Manager.
    • Determined staff promotions and demotions, terminated employees when necessary, and staff motivation.
    • Directed and supervised employees engaged in order-taking, inventory control, pizza production, company policies and procedures, nightly closing audit, as well as store upkeep and maintenance.
    • Trained staff to deliver outstanding customer service by handling customer complaints and concerns effectively.
    • Worked closely with the district manager to formulate and build the store brand.
    Hotel Billing Specialist, 06/2007 to 06/2014
    FleetcorDenver, CO,
    • Managed $2M monthly hotel billing program handling all incoming hotel folios from insurance claims.
    • Due diligence of hotel folios ensuring proper charging of company credit cards.
    • Responsible to maintain hotel management claim profit.
    • Verified hotel folios transaction details, including payments and balances before submitting to accounting for billing.
    • Hotel relationship building for business development as well as contacts for billing problem resolutions.
    • Assisted hotel team in denial and approval of reservation extensions
    • Recommended billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
    • Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
    Middle East Pharma Sales Specialist, 08/1999 to 06/2001
    Ipex PharmaceuticalsCity, STATE,
    • Implemented all business-building and relationship-building with uniquely assigned accounts and customers within the Saudi Arabian market.
    • Identified prospective customers utilizing cold calling and established relationships.
    • Took daily inbound calls and key-entered orders, faxes, back-orders and credit memos for assigned accounts and clients.
    • Developed spreadsheets to track monthly billings, client proposals, contracts.
    • Negotiated prices and set up contracts to finalize sales agreements.
    • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
    • Gave top-notch service to everyone in order to provide ample sales opportunities.
    Education and Training
    Bachelor of Science: Business Administration, Expected in
    College of Great Falls - Great Falls, MT
    Bachelor of Science: Marketing, Expected in
    College of Great Falls - Great Falls, MT

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    Resume Overview

    School Attended

    • College of Great Falls
    • College of Great Falls

    Job Titles Held:

    • Accounts Receivable Collections Supervisor
    • Asst Mgr
    • Hotel Billing Specialist
    • Middle East Pharma Sales Specialist


    • Bachelor of Science
    • Bachelor of Science

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