Accounts Receivable Collections Specialist resume example with 4 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
I am highly Motivated and Meticulous When it comes to my work ethic and Drive. I offer manual dexterity & Conservation Of resources Expertise. Well Versed in customer service & ready to apply in areas necessary .
Skills
Accounts receivable and payable
Credit and collections
Guest satisfaction specialist
Report preparation
Complaint resolution
Dining Room Management
Kitchen staff coordination
Food running
Adaptive and creative
Sanitation and Cleanliness
Delinquent accounts monitoring
Collections experience
Credit card processing
International sales support
Cleaning
Reservation Coordination
High-volume dining
Communication skills
Recipe creation and conversion
Work History
01/2018 to 05/2020Accounts Receivable /Collections SpecialistSafeway | Yuma, AZ,
Negotiated to collect balance in full.
Counseled debtors on payment options and arranged installment agreements.
Used skip tracing and other techniques to locate debtors.
Maintained high volume of calls to meet demands of busy group.
Worked in call center environment handling manual and automatically dialed outbound calls.
Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
Collected documents and made portfolios for collections accounts.
Used probing techniques to determine debtors' reasons for delinquency.
Used scripted conversation prompts to convey current account information and obtain payments.
Processed payments and applied to customer balances.
Recorded all information regarding financial status of customers.
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Processed payments and contracts on accounts.
Achieved performance goals on consistent basis.
Monitored accounts for compliance with established payment plans and flagged those in violation.
Researched accounts and completed due diligence to resolve collection problems.
Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
12/2016 to 01/2018Bakery ManagerSt. Joe Company | Alys Beach, FL,
Managed all baking operations professionally and handled all problems confidently.
Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
Guaranteed all baked goods were cooked according to customers tastes and needs.
Maintained and controlled inventory of baked goods.
Maintained cleanliness and hygiene in bakery premises.
Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Developed new products based on seasonal ingredients, holidays and dessert trends.
Established and maintained positive vendor relationships.
Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
Cleaned and maintained kitchen equipment and oven.
Replenished and rotated food items, following correct food cooling and storage procedures.
Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.
Prepared assortment of chocolate bark, truffles and other hand dipped and molded chocolates.
Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Managed inventory, labor, expenses and other operational processes.
Served 100+ bakery customers daily with professional and effective customer service.
01/2016 to 08/2016HostChili's | City, STATE,
Planned and executed a plethora of -guest parties by organizing menus, spaces and special requests.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Assisted managers with quickly resolving service- and food-related issues.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Recorded available tables after seating each party using ECON
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Education
Expected in No Degree | Accounting And Business ManagementSaddleback College, Mission Viejo, CAGPA:
Current Student
Expected in 06/2016High School Diploma | Eltoro High School, Lake Forest, CA, GPA:
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