Accounts Receivable Collections Specialist resume example with 4 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I am highly Motivated and Meticulous When it comes to my work ethic and Drive. I offer manual dexterity & Conservation Of resources Expertise. Well Versed in customer service & ready to apply in areas necessary .

  • Accounts receivable and payable
  • Credit and collections
  • Guest satisfaction specialist
  • Report preparation
  • Complaint resolution
  • Dining Room Management
  • Kitchen staff coordination
  • Food running
  • Adaptive and creative
  • Sanitation and Cleanliness
  • Delinquent accounts monitoring
  • Collections experience
  • Credit card processing
  • International sales support
  • Cleaning
  • Reservation Coordination
  • High-volume dining
  • Communication skills
  • Recipe creation and conversion
Work History
01/2018 to 05/2020 Accounts Receivable /Collections Specialist Safeway | Yuma, AZ,
  • Negotiated to collect balance in full.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used skip tracing and other techniques to locate debtors.
  • Maintained high volume of calls to meet demands of busy group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
  • Collected documents and made portfolios for collections accounts.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Processed payments and applied to customer balances.
  • Recorded all information regarding financial status of customers.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Processed payments and contracts on accounts.
  • Achieved performance goals on consistent basis.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
12/2016 to 01/2018 Bakery Manager St. Joe Company | Alys Beach, FL,
  • Managed all baking operations professionally and handled all problems confidently.
  • Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Maintained and controlled inventory of baked goods.
  • Maintained cleanliness and hygiene in bakery premises.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Developed new products based on seasonal ingredients, holidays and dessert trends.
  • Established and maintained positive vendor relationships.
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
  • Cleaned and maintained kitchen equipment and oven.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.
  • Prepared assortment of chocolate bark, truffles and other hand dipped and molded chocolates.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Managed inventory, labor, expenses and other operational processes.
  • Served 100+ bakery customers daily with professional and effective customer service.
01/2016 to 08/2016 Host Chili's | City, STATE,
  • Planned and executed a plethora of -guest parties by organizing menus, spaces and special requests.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Recorded available tables after seating each party using ECON
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
Expected in No Degree | Accounting And Business Management Saddleback College, Mission Viejo, CA GPA:
  • Current Student
Expected in 06/2016 High School Diploma | Eltoro High School, Lake Forest, CA, GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Saddleback College
  • Eltoro High School

Job Titles Held:

  • Accounts Receivable /Collections Specialist
  • Bakery Manager
  • Host


  • No Degree
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: