Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Communication and health-science major with experience in customer service, food service industry, automotive repair industry and accounting/general administrative duties. Interested in the areas of sales, healthcare, human resources, and social services, but open to other areas as well. Embedded with a strong sense of customer service and effective communication to enable a strong, dynamic work ethic within any company. Always more of a leader than follower by leading through service and example. Adaptive to a fast pace work place that allows for constant learning of new knowledge. Experienced in a various of administrative duties while offering superb customer service.

Skills
  • Microsoft Office (Word, PowerPoint, Excel, Access).
  • Basics understanding of medical terminology.
  • Knowledge of Restaurant Manager Systems.
  • Adapts to a fast-paced work environment.
  • Thrives in a team focused environment or in a more individual workspace.
  • Proficient in CCC One and ProfitNet estimating systems.
  • Basic understanding of parts and vehicle terminology.
  • Knowledge of Communication Theories and application.
  • Exceptional customer service skills.
  • Proficient in Made2Manage software.
  • Accounts payable and receivable
Work History
Accounts Receivable Clerk/ Receptionist, 02/2019 to Current
Seminole GamingOkeechobee, FL,
  • Processed payments and researched payment discrepancies Coordinated with clients and internal departments to resolve account discrepancies.
  • Received all incoming Purchase Orders and configured them into a Sales order.
  • The main point of contact for gathering any clarifications for Purchase Orders (shipping method, payment terms, ect).
  • Answered inbound calls to provide information, answer questions or discuss payment options.
  • Posted customer payments by recording cash, checks and credit card transactions.
  • Implemented and maintained filing system for all documents necessary for fulfilling ordering process and end of the year audit.
  • Facilitated timely year-end audits by working closing with agency auditors to provide requested samples.
  • Distributed invoices using postal mail, email or digital transmissions.
  • Organized all logistics for company outings and in house events.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Other administrative duties.
Head Server, 06/2008 to 05/2019
Autonation, Inc.Pompano Beach, FL,

Effectively communicating with customers when ordering food and seeing to their needs for the duration of their dining experience alongside with excellent customer service. Other duties included preparing and cooking food, opening and closing the business, managing money (deposits and cashier drawer), restock food and materials, calculate revenues and statements, training and managing other employees.

  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Collision Administrator, 05/2018 to 02/2019
Veterans Health AdministrationJoplin, MO,
  • Communicated with customers, insurance companies, sublet vendors, and others to complete repairs and request in a timely manner.
  • This included evaluating related and non-related damage per accidents, interacting with satisfied and unsatisfied customers, handling accounts payable and receivable, filtering through incoming and outgoing calls, ordering and invoicing parts, establishing new credit lines with vendors, overseeing employee time cards, request off, ect, aiding in new employee set up and on-boarding, prepared and submitted all purchase orders for sublet orders, office supply orders, and shop supply orders, greet and assist customers with the repair process, overseeing multiple accounting schedules to make necessary corrections by journal entries, handled all deposits, requested and issued all check request for COD vendors.
  • Ensure that all documents are accounted for during the repair process.
  • Schedule appointments using dealership-approved forms.
  • Obtain customer and vehicle data as needed for collision center estimator.
  • Establish each customer's method of payment.
  • Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average.
  • Post all funds received from the repair of a vehicle to the appropriate repair order.
  • Call customer when vehicle is ready and schedule the appointment for the vehicle to be picked up.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Maintained excellent attendance record, consistently arriving to work on time.
Administrative Assistant, 04/2017 to 04/2018
Frank's Collision Center, IncCity, STATE,
  • Communicate with customers, insurance companies, sublet vendors, and more to complete repairs and request in a timely manner.
  • This included evaluating related and non-related damage per accidents, interacting with satisfied and unsatisfied customers, handling accounts payable and receivable, filtering through incoming and outgoing calls, ordering and invoicing parts, establishing new credit lines with vendors, greet and assist customers with the repair process, Ensure that all documents are accounted for during the process of repairing a vehicle.
  • Obtain customer and vehicle data as needed for collision center estimator.
  • Establish each customer's method of payment.
  • Post all funds received from the repair of a vehicle to the appropriate repair order.
  • Call customer when vehicle is ready and schedule the appointment for the vehicle to be picked up.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Handled client correspondence and tracked records to foster office efficiency.
Education
Bachelor of Arts: Communications, Expected in
Columbus State University - Columbus, GA
GPA:
Associate of Science: Nursing, Expected in
Andrew College - Cuthbert, GA
GPA:
Associate of Science: Health Sciences, Expected in
Columbus Technical College - Columbus, GA
GPA:

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Resume Overview

School Attended

  • Columbus State University
  • Andrew College
  • Columbus Technical College

Job Titles Held:

  • Accounts Receivable Clerk/ Receptionist
  • Head Server
  • Collision Administrator
  • Administrative Assistant

Degrees

  • Bachelor of Arts
  • Associate of Science
  • Associate of Science

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