Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Data Center Operations
Creative and results-driven computer specialist in the design, development, and delivery of cost effective, high-performance technology solutions to meet challenging business and production demands.
IT database network, and integrated systems with strong documentation skills for creating and modifying technical, procedural, and operational documentation.
Accounts Receivable Clerk specializes in recording financial transactions to generate revenue for products or services rendered. Monitors inflow of money on general ledgers to highlight company profits. Displays strong analysis and organizational skills and advanced Monarch proficiency with demonstrated experience calculating, posting and managing accounting figures and financial records.
Skills
Frequently processed 5 million brochure mailings for one client.
Hired as Customer Service Representative and promoted within 6 months to IT.
Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Leveraged computerized accounting software to create and maintain accurate customer account records.
Made outbound calls to vendors and customers to discuss and resolve account needs.
Submitted cash and check deposits and generated cash receipts to record money received.
Responded to inbound inquiries regarding accounts and payments.
11/2014 to Current
IT - Systems Support Specialist/
Accounts Receivable ClerkCraftline Graphics – City, STATE,
Responsibilities include processing invoices and sending them to customers.
Processing incoming checks and wire transfers for payments.
Contacting customers for overdue invoices.
Assist in payroll processing for payroll clerk when on vacation.
Also assist shipping department as needed.
Responsibilities include all aspects of help desk support and technical assistance.
Addresses a wide variety of user issues, including software problems, hardware failures, and network issues.
Creates and maintains user accounts and information.
Tracks tickets/issues submitted by a user to identify problems using standard practices and experience.
Assists the IT Manager with installations or repairs problems with software or replace malfunctioning hardware.
Any issues beyond abilities are sent to the appropriate developers to be addressed through their ticketing services.
Troubleshoots other equipment, including printers, fax machines, and any specialized equipment within the organization.
Responsible for creating and updating SOP manuals for all departments by researching and developing solutions to make them operational and cost efficient.
Currently assisting the IT manager to update and import data to a new company created within the organization.
Assists Customer Service, Inventory Control and Accounting departments as needed.
05/2011 to 09/2014
Philanthropy Database AdministratorHopeHealth Inc. Fka Hospice & Palliative Care Of Cape Cod – City, STATE,
Maintained data files on donors and prospects for accurate tracking of gifts and pledges for the production of all campaign and memorial gifts.
Produced routine and customized reports.
Instituted and managed tracking systems for identified groups.
Created and exported data files for appeals and any other Philanthropy mailings as requested.
Managed and maintained communication with Raiser's Edge software provider to ensure accurate and up-to-date reports and information.
Generated acknowledgement letters for gifts processed accurately and within reasonable time frames, including tribute reports and cards for memorial gifts.
Answered questions and inquiries regarding acknowledgements and gifts.
Processed donations received and prepare transmittals and accounting reports on a daily basis.
Responsible for accurate and timely provision of required information to the business department not included in reports (such as restricted funding, pledge payments, etc.).
02/2006 to 07/2010
IT - Data SpecialistCraftline Graphics – City, STATE,
Provided high volume variable weight mailing for customers.
Imported and prepared customer data received in text or Excel formats for production printing.
Managed customer data (security, storage flow, conversion), utilizing Mail Manager 2010 software application and Hagen software system.
Investigated solutions, recommended alternatives, developed new or modified methods of operation to maximize productivity and response time.
Acted as interface between customers to define networking and data transfer requirements.
Certified, sorted mass mailings and prepared labeled mail trays for verification and shipping.
Scheduled trucks for drop shipments to US postal destinations.
Education
Expected in 2003
B.S: Computer Science, Business Management Troy University - Troy, Alabama GPA: GPA: 3.78/4.00
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School Attended
Troy University
Job Titles Held:
Accounts Receivable Clerk
IT - Systems Support Specialist/
Accounts Receivable Clerk
