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accounts receivable clerk resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Driven Accounts Receivable Clerk with experience reducing open balances by following up with customers and maintaining productive communication. Good relationship-building, communication and planning skills.

Skills
  • Invoice and payment processing
  • GL entries
  • Outbound calling
  • Collections understanding
  • Customer relations
  • Payment questions
  • Statement review
  • Invoicing and billing
  • Account reconciliation
  • Appointment booking
  • Claims processing
  • Records maintenance
Experience
03/2019 to Current Accounts Receivable Clerk Infotrack | Apple Valley, MN,
  • Reconciled accounts receivable and prepared income summary reports and cash reports.
  • Cleared account balances by examining customer payments, payment history and coordinating contact with collections.
  • Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
  • Examined customer payment history and coordinated collections arrangements.
  • Assisted with time-sensitive functions, including recording credit memos, processing invoices and completing month-end reports.
  • Distributed invoices using postal mail, email or digital transmissions.
  • Processed monthly payments, researched payment discrepancies and prepared monthly reports.
  • Answered inbound calls to provide information, answer questions or discuss payment options.
  • Performed administrative tasks to support strategic initiatives.
  • Coordinated with clients and internal departments to resolve account discrepancies.
  • Posted customer payments by recording cash, checks and credit card transactions.
  • Processed customer credit applications for management review to promote increased product sales and growth of customer base.
  • Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
  • Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Verified policy holder data, including age, contact number and physical address.
  • Complied with confidentiality regulations in handling customer information.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Precisely calculated refunds and adjustments.
  • Kept thorough records of service actions and customer information.
  • Reconciled warranty receivables with payments using appropriate accounting schedules.
  • Resubmitted rejected warranty claims and received authorization for write-offs.
  • Followed up on payments for outstanding claims.
10/2017 to Current Service Contract Clerk Ace Hardware | City, STATE,
  • Complied with confidentiality regulations in handling customer information.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Trained new employees to meet job requirements.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Verified, submitted, and collected payment on service contract tickets.
  • Worked with third-party warranty administrators and representatives to solve problems with service contract system and train co-works on how to use service contract system
02/2014 to Current Customer Care Specialist H&H Automotive | City, STATE,
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Kept customer and system account information accurate and current to support timely resolutions for all concerns.
  • Converted incoming calls into booked service appointments with respective dealership.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • Documented conversations with customers to track requests, problems and solutions.
  • Followed up on emailed or web-submitted customer inquiries within two hours.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
02/2010 to 09/2014 Opening/Closing Server Jazz: A Louisiana Kitchen | City, State,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Sent orders to kitchen staff by POS.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Education and Training
Expected in 05/2008 to to High School Diploma | Bellevue East Sr High School, Bellevue, NE GPA:
Additional Information

I assisted my parents in maintaining a successful commercial janitorial business by helping to write invoices and verify proper documentations. I also helped with the daily operations of cleaning offices by emptying trash cans, thoroughly cleaning bathrooms and break rooms, keeping paper products stocked, sweeping, vacuuming, and mopping as well as making sure specialized equipment was disinfected. Also assisted with special request of stripping and waxing floors and carpet cleanings.

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Resume Overview

School Attended

  • Bellevue East Sr High School

Job Titles Held:

  • Accounts Receivable Clerk
  • Service Contract Clerk
  • Customer Care Specialist
  • Opening/Closing Server

Degrees

  • High School Diploma

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