Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Motivated college graduate, offering a strong work ethic and successful at managing multiple projects and consistently meeting deadlines under pressure. Accurate and detail-oriented with over ten years of extensive experience in accounting, administrative support, banking and customer service.

Highlights
  • Accounts receivable /payable professional
  • QuickBooks proficiency
  • Knowledge of Sage
  • General ledger accounting aptitude
  • Advanced computer proficiency (PC and Mac)
  • Strong interpersonal skills
  • Strong communication skills
  • Expert in customer relations
  • Effective time management
  • Complex problem solving
  • Strong organizational skills
  • Superior research skills
Accomplishments

Reduced the open invoice cycle time from 45 days to 30 days by developing new dispute reporting procedures.

Researched and resolved billing problems that had been previously missed

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Increased office organization by developing more efficient filing system and customer database protocols.


Experience
ACCOUNTS RECEIVABLE BILLING SPECIALIST, 10/2013 - Current
Mid Atlantic Retina Langhorne, PA,
  • Process an average of 300 invoices per month.
  • Calculate figures such as discounts, percentage allocations and credits.
  • Suggest process improvements to secure prompt and regular receipts for the organization.
  • Research and resolve billing and invoice problems.
  • Responsible for processing all billing transactions and updating various reporting systems with job sales order details
  • Process bids and set up sales orders in MAS500 accounting system generating incentive invoices and setting up new job folders
  • Perform review and audit of receipts to process daily invoices and final billings.
  • E-mail completed billings to clients
  • Process billing adjustments
  • Monitor billing mailbox and respond to incoming communications with facilities and customers
  • Reconcile customer AR status and issues credit invoice for incentive deposits on final billing
  • Update RMS jobs with invoice number assigned during billing
  • Send RMS evaluation form to client after billing completed
  • Maintain final billing invoice files
  • Maintain sales tax accrual worksheet
  • Provide revenue data estimates
  • Month end closing procedures
  • Accept and process credit card payments and daily bank deposits.
  • Post daily deposit/ cash receipt.
  • Identify and code deposit with account and invoice details before posting.
  • Review GL accounts for Unapplied Cash and Overpayments related to client accounts and post payments appropriately
  • Process journal entries.
  • Perform other duties as required to support Accounting Department.
ACCOUNTING ADMINISTRATIVE ASSISTANT, 01/2009 - 09/2013
Cash Store Tyler, TX,
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Performed calendar management duties as required; scheduled meetings and client appointments.
  • Completed basic bookkeeping/ accounting activities
  • Worked closely with controller and accountant maintaining workflow onsite when they completed offsite client visits
  • Assembled tax returns and review for errors before mailing out final copies to clients
  • Set up delivery for tax returns as appropriate & log out Logged & filed incoming tax organizers
  • Tax File changeover (annually)
  • Generated and sent out invoices/ log client bills
  • Set up client files and maintained filing system
  • Recorded credit card receipts
  • Allocated and recorded customer payments.
  • Monitored customer account details for non-payments.
  • Assured prompt and efficient collection of all customer accounts.
  • Researched and solved payment discrepancies.
TEMPORARY CONSULTANT/ ACCOUNT SUPPORT REP, 08/2007 - 03/2008
Security Finance Darlington, SC,
  • Computed/recorded data on securities transactions in brokerage accounts.
  • Recorded/monitored activity in clients' accounts to ensure legal compliance.
  • Provided account maintenance such as account grouping, account terminations, reinstatements or discounting.
  • Received, recorded and verified documentation to validate IRA distributions due to death or divorce.
CUSTOMER SERVICE REPRESENTATIVE, 04/2006 - 03/2007
Security Finance De Kalb, IL,
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Performed data entry and data retrieval of customer account information; maintaining customer records and by updating account information.
  • Was responsible for resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
  • Demonstrated mastery of customer service call script within specified time frames.
CUSTOMER SERVICE REPRESENTATIVE, 07/2005 - 03/2006
Time Warner Cable, Inc City, STATE,
  • Responded to billing, service, and sales inquiries on phone by addressing customer service inquiries in a timely and accurate fashion.
  • Provided assistance and expertise to customers regarding products/ services.
  • Received orders for installation, disconnection, repair, or change service.
  • Provided basic troubleshooting assistance before setting up repair work-orders.
  • Demonstrated mastery of customer service call script within specified timeframes.
CLIENT ASSOCIATE/ TELLER, 05/2003 - 04/2005
JP Morgan Chase Bank, N.A City, STATE,
  • Processed customer transactions: check or cash deposits; processed cash withdrawals and cashed checks.
  • Processed sales referrals and promoted bank services and products, resulting in branch sales increase.
  • Additional responsibilities included ATM processing, foreign currency exchange, payroll, vault operations, night shift lockbox processing and funds transfer operations.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
Education
Masters of Science: Accountancy, Expected in 2012
-
UNIVERSITY OF PHOENIX ONLINE CAMPUS - Phoenix, AZ
GPA: GPA: 3.6/4.0
Accountancy GPA: 3.6/4.0
Bachelor's Degree: Business Administration, Expected in 2007
-
CITY UNIVERSITY OF NEW YORK - YORK COLLEGE - , NY
GPA: GPA: 3.3/4.0 Cum Laude

Business Administration GPA: 3.3/4.0 Graduated Cum Laude

Skills
  • Accounting Software: Quickbooks, Sage- MAS500, RMS, Lacerte
  • Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

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School Attended

  • UNIVERSITY OF PHOENIX ONLINE CAMPUS
  • CITY UNIVERSITY OF NEW YORK - YORK COLLEGE

Job Titles Held:

  • ACCOUNTS RECEIVABLE BILLING SPECIALIST
  • ACCOUNTING ADMINISTRATIVE ASSISTANT
  • TEMPORARY CONSULTANT/ ACCOUNT SUPPORT REP
  • CUSTOMER SERVICE REPRESENTATIVE
  • CUSTOMER SERVICE REPRESENTATIVE
  • CLIENT ASSOCIATE/ TELLER

Degrees

  • Masters of Science
  • Bachelor's Degree

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