Motivated college graduate, offering a strong work ethic and successful at managing multiple projects and consistently meeting deadlines under pressure. Accurate and detail-oriented with over ten years of extensive experience in accounting, administrative support, banking and customer service.
Highlights
Accounts receivable /payable professional
QuickBooks proficiency
Knowledge of Sage
General ledger accounting aptitude
Advanced computer proficiency (PC and Mac)
Strong interpersonal skills
Strong communication skills
Expert in customer relations
Effective time management
Complex problem solving
Strong organizational skills
Superior research skills
Accomplishments
Reduced the open invoice cycle time from 45 days to 30 days by developing new dispute reporting procedures.
Researched and resolved billing problems that had been previously missed
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Increased office organization by developing more efficient filing system and customer database protocols.
Computed/recorded data on securities transactions in brokerage accounts.
Recorded/monitored activity in clients' accounts to ensure legal compliance.
Provided account maintenance such as account grouping, account terminations, reinstatements or discounting.
Received, recorded and verified documentation to validate IRA distributions due to death or divorce.
CUSTOMER SERVICE REPRESENTATIVE, 04/2006 - 03/2007 Security Finance – De Kalb, IL,
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Performed data entry and data retrieval of customer account information; maintaining customer records and by updating account information.
Was responsible for resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
Demonstrated mastery of customer service call script within specified time frames.
CUSTOMER SERVICE REPRESENTATIVE, 07/2005 - 03/2006 Time Warner Cable, Inc – City, STATE,
Responded to billing, service, and sales inquiries on phone by addressing customer service inquiries in a timely and accurate fashion.
Provided assistance and expertise to customers regarding products/ services.
Received orders for installation, disconnection, repair, or change service.
Provided basic troubleshooting assistance before setting up repair work-orders.
Demonstrated mastery of customer service call script within specified timeframes.
CLIENT ASSOCIATE/ TELLER, 05/2003 - 04/2005 JP Morgan Chase Bank, N.A – City, STATE,
Processed customer transactions: check or cash deposits; processed cash withdrawals and cashed checks.
Processed sales referrals and promoted bank services and products, resulting in branch sales increase.
Additional responsibilities included ATM processing, foreign currency exchange, payroll, vault operations, night shift lockbox processing and funds transfer operations.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Education
Masters of Science: Accountancy, Expected in 2012 - UNIVERSITY OF PHOENIX ONLINE CAMPUS - Phoenix, AZ GPA: GPA: 3.6/4.0 Accountancy GPA: 3.6/4.0
Bachelor's Degree: Business Administration, Expected in 2007 - CITY UNIVERSITY OF NEW YORK - YORK COLLEGE - , NY GPA: GPA: 3.3/4.0 Cum Laude
Business Administration GPA: 3.3/4.0 Graduated Cum Laude
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
