Self-motivated Accounts Receivable Coordinator offering a strong work ethic and determination to complete tasks in a timely, accurate, and detail-oriented manner.
Morgan's: Opera, Zota, Clientline, Avero, Domestic Refreshment Center Solutions.
Microsoft Office: Word, Excel, PowerPoint
PMS systems: MSI, Galaxy/LightSpeed
Extended Stay: MSI- Night Vision
Researched and resolved billing problems that had been previously missed by the previous coordinator.
Produced more account reporting data than required by taking on additional duties.
Accounts Receivable January 2016 to CurrentMorgan's Hotel Group - Miami Beach, FL
Verified details of transactions, including funds received and total account balances.
Calculated figures such as discounts, percentage allocations and credits.
Deposited third party checks and FIT wires.
Revamped accounting quality system to prepare for important audits.
Opened and assigned new client accounts. Conducted month-end balance sheet reviews and reconciled any variances.
Researched and resolved billing and invoice problems.
Researched and responded to all Chargeback/Retrievals.
Assisted during bank audit checks and weekend cash deposits for Brinks.
Processed third party credit card authorization forms.
Processed invoices for all wholesalers, converted and download invoices in Expedia Partners Central and Tourico Extranet.
Logged monthly Credit Meeting discussions and created report for hotel team distribution.
Rooms Coordinator May 2015 to December 2015Shore Club - Miami Beach, FL
Verify and process all Celopays- Adding all details into each reservation and noting key points for future reference by others.
Allocating rooms for all arriving guest.
Correcting any overages in booking on our spread.
Effectively ensuring maximum compatibility with requests for higher quality service.
Covering shifts when needed.
Making on the spot solutions for situations that occur daily while interacting with guest.
Handling billing issues that arise.
Work closely with catering team to insure all contract items match our PMS system.
Ensuring all group routing and billing are correct prior to group arrival.
Night Auditor July 2014 to April 2015Aloft Brickell - Brickell, FL
Review Actual Departures with Balance report for A/R transfers.
Review Room Post Audit report for proper folio routing and rate amount.
Review Room Rate Change report and resolve discrepancies.
Reconcile Valet Posting report with In-house guest.
Execute End of Day in MICROS.
Run the Night Audit and Backup.
Settle CC batches in Protobase.
Update STR Global Occupancy and Revenue.
Review back to back reservations, verify deposits for arrivals and check billing patterns.
Guest Service Representative March 2013 to June 2014Extended Stay America - Norwalk, CT
Open desk and print all morning reports.
Ensure Grab&Go breakfast is full and presentable.
Check out all departing guests, make return reservations, ensure stay was memorable.
Handle daily MOP list and Bucket check list.
Handle any questions, concerns or issues that arise during the day shift and pass all notes for PM shift.
PM Duties: Ensure all accounts are up to date on payments and CC Authorizations are up to date.
Prepare for all check-ins and ensure all rooms are ready.
Handle any questions, concerns or issues that arise during shift and ensure all notes left by AM are taken care of.
Handle night audit duties, close of day reports, and start new day reports before 11pm.
Assigning housekeeping duties for next day every night before leaving property.
Other Duties: Sales: Making all incoming reservations, inquiring with all incoming guest about new companies in area, reporting all leads in REACH program.
Running hotel on nights and weekends after all staff leaves at 5pm.
Ensuring all guest enter and leave hotel satisfied with stay and eager to return.
Submitting/Settling corporate accounts at the end of the week.
Handling laundry when necessary.
Guest Service Representative January 2012 to March 2013Four Points by Sheraton Norwalk - Norwalk, CT
Received Employee of the Month, and Quarter Assigned AM shift to prepare Front Desk for the day. Monitored Room Audits to ensure accuracy of billing, Used StarGuest to track guest and service issues, Enrolled SPG members, credited points, monitored arrival amenities Printed all arrival and special service info for accuracy, Assisted Supervisor and Director of Rooms in daily tasks.
Guest Service Representative May 2011 to December 2011Four Points by Sheraton - Miami Beach, FL
Answered all incoming calls, received guest requests, concerns and complaints. Used StarGuest to track and follow up on guest requests. Enrolled SPG members and explained member benefits, Printed all W folios and attached vouchers for A/R Check in/out guests. Ensured they enjoyed their stay and would return as loyal members.
Sales Associate/Cashier August 2010 to April 2011Forever 21 - Aventura, FL
Cashing out customers.
Inventory control on merchandise.
Customer service, handled complaints and exchanges.
Sales Associate/ Cashier October 2009 to June 2010Ghirardelli - Miami Beach, FL
Handled cashier responsibilities.
Placed orders and assisted with inventory.
Customer service, handled complaints.
Front Desk Agent August 2008 to April 2009Best Western Atlantic Beach Resort - Miami Beach, FL
Checked in/out guest.
Handled guest service issues.
Answered incoming calls, questions, and concerns.
Diploma : Academy of Hospitality and Tourism, Aug 2009Miami Beach Senior High - Miami Beach, FL
Veterinary technologyMiami-Dade College Wolfson Campus - FL
Fluent in English and Spanish both written and verbal
Provide accurate audit reports, keeping/locating backup, balancing accounts, billing, cashier, customer service, promoting sales, training new employees.