Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Highly organized, hardworking and accuracy-driven. Attentive Accounts Receivable & Payable with 20 years of experience in collections account management. Dedicated to professional client services, on-time payments and detailed documentation. Meticulous stay on top of accounting needs and careful worker known for resourcefulness and reliability.

  • Proactive and Self-Motivated
  • QuickBooks
  • Time Management
  • High understanding of Accounts Payable process
  • Creative Problem Solving
  • Data Analysis
  • High degree of accuracy and Attention to Detail
  • High understanding of Accounts Receivable process
  • Sage 50
  • Cargo Wise
  • VFS
  • Vendor Record Management
  • Financial Closing Reports
  • Proficiency in Microsoft Excel / word
  • PDF/Adobe
  • Excellent data entry skills and attention to numbers
  • Excellent organization skills and able to prioritize tasks
07/2002 to Current Accounts Receivable & Payable Manager Marriott Vacations Worldwide | New York, NY,
  • Posted customer payments by recording cash, checks and credit card transactions.
  • Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
  • Distributed invoices using postal mail, email or digital transmissions.
  • Efficiently maintained accounts payable transaction processing and led team on training initiatives to ensure continuity.
  • Worked cross-functionally with various teams and departments to improve operations.
  • Daily payment processing which includes checks, wires, ACH and credit cards.
  • Monthly overhead payments, ie; rent, utilities, building maintenance.
  • Provide weekly collections report cash receipts projections to controller.
  • Review and process credit applications for new customers and approve for credit terms.
  • Communicate and collaborate effectively with executive management for accounting issues and recommend actions to resolve.
  • Oversee bi-weekly check runs, ensuring vendors' payment issuance in a timely manner, per terms agreement.
  • In charge of placing accounts on hold, revoke terms for non-payment.
  • Research disputes and respond to customers in liaison with the operations department.
  • Monitor aging for domestic and international customers' to identify outstanding debts and contact them to collect on past due invoices.
  • Balance AR aging report for fiscal year end.
  • Oversee AP reporting personnel, and AR collections to ensure proper adherence to policies and procedures.
  • In charge of placing accounts on credit hold, revoke terms for non-payment.
  • Communicating with vendors by providing payment update on past due invoices.
07/2000 to 05/2002 Telemarketing Supervisor Wayfair Llc | Windsor, CT,
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Trained new hires and led large team telemarketers.
  • Reviewed team member work for call quality, sales effectiveness and overall productivity and devised methods for optimizing abilities and improving performance.
  • Collaborated with group leadership to boost customer satisfaction and enable revenue growth.
  • Increased team productivity by strengthening training and mentoring plans.
  • Reviewed customer complaints to determine appropriate methods for resolution to save customer from canceling product purchase.
  • Mentored newly hired employees by explaining tactics for building sales pipelines.
  • Motivated sales professionals by delivering positive reinforcement and constructive feedback.
  • Met with each associate to establish realistic monthly sales goals.
03/1997 to 05/2000 Sales /Operations Coordinator Hermes Aviation | City, STATE,
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Grew revenue by improving sales and service strategies.
  • Delegated tasks to employees based upon individual strengths and experience in operations department.
  • Increased sales on consistent basis by developing key customer relationships.
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Saved costs, effectively negotiating vendor pricing contracts to increase savings.
02/1994 to 01/1997 Customer Service Representative Argentina Airlines Cargo | City, STATE,
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Audited customer account information to identify issues and develop solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming telephone calls to provide sales quotes, spot rates and services information.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Set up and activated customer accounts.
  • Liaised cross-functionally to develop operational improvement initiatives.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Organized client contracts, records, reports and agendas to strengthen traceability.
Education and Training
Expected in 08/1992 Associate of Arts | Business Administration And Management Cerritos College, Norwalk, CA GPA:
Expected in 05/1988 High School Diploma | Lynwood High School, Lynwood, CA GPA:
Full Professional

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School Attended

  • Cerritos College
  • Lynwood High School

Job Titles Held:

  • Accounts Receivable & Payable Manager
  • Telemarketing Supervisor
  • Sales /Operations Coordinator
  • Customer Service Representative


  • Associate of Arts
  • High School Diploma

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