Accounts Payable Specialist resume example

· Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.

· Developed administrative processes to achieve organizational objectives and improve office efficiency.

· Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.

· Organized and maintained filing and document management systems by coordinating, archiving and purging files.

· Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.

· Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.

· Conducted patient intake interviews to collect medical information and insurance details.

· Scheduled surgeries and procedures in conjunction with Surgical Coordinator.

· Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.

· Verified insurance coverage, obtained prior authorizations, and updated charts.

· Managed physician calendar, including scheduling patient appointments and procedures.

· Completed registration quickly and cordially for all new patients.

· Maintained business records by updating customer information.

· Supported office needs including taking messages, scanning documents and routing business correspondence.

· Collected payments, issued receipts, and updated accounts to reflect new balances.

· Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.

· Served as central point of contact for all outside vendors needing to gain access to building.

· Managed office duties, including ordering materials, organizing workspaces, answering emails, and making phone calls.

· Set up and maintained physical and electronic filing systems to maintain organizational efficiency.

· Guided administrative and professional staff through computer and software problems.

· Processed accounts receivable and accounts payable.

· Contacted patients regarding unpaid and underpaid accounts to resolve any issues.

· Monitored Payments due from clients and promptly contacted clients with past due payments.

· Scheduled surgeries for multiple surgeons and booked operating rooms.

· Trained new employees on multiple medical billing programs and data entry software.

· Audited new customer files to verify medical necessity and satisfaction of coverage criteria.

· Verified and created claim numbers by communicating with various insurance companies.

· Answered and managed incoming and outgoing calls while recording accurate messages.

• Filed and stored completed documents on computer hard drives and maintained computer filing systems to store, retrieve, update and delete documents.
• Transcribed notes from physician dictaphone and compiled into reports for submission to medical billing department.