Experienced Office Management and Full Cycle Bookkeeping with 6 years of experience optimizing productivity, efficiency and service quality across various environments. Works effectively with cross-functional teams in ensuring operational and service excellence. Motivated professional Adept at building productive relationships, resolving complex issues and winning customer loyalty. Bringing 10-year background maintaining customer satisfaction and contributing to company success.
Skills
Accounts Receivable
Accounts Payable
Data Analysis
Document Coding and Classification
Proactive and Self-Motivated
QuickBooks
Financial Recordkeeping
Account Auditing
Bank Statement Reconciliation
General Ledger Management
Payroll Preparation and Processing
CRM Tracking
Purchase Orders
Education
MCCKCKansas City, MOExpected in 2012 – –Associate of Applied Science:Business
Administration - GPA:
Certifications
Member Institute of Logistics and Transport (MILT)
Certified Payroll Professional (CPP) 2012 Technician certification training
Work History
Children's Of Alabama - Full Cycle Bookkeeping Hoover, AL, 02/2020 - Current
Received contractor invoices via email from over 12+ agencies.
Verified and Reconciled invoices with entries in SAP for contractors.
Matched PO’s to G/L accounts and processed payments to vendors.
Updated contractor information and contracts with updated rates and SOW dates.
Processes over 150 invoices per weeks.
Processed Intercompany, Contractor and Production invoices.
Contacted and documented all approvals of hours, rates and expense.
Balanced Purchase orders with General Ledger.
Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
Reported financial data and updated financial records in ledgers and journals.
Entered figures using 10-key calculator to compute data quickly.
Prepared and mailed invoices to customers, processed payments and documented account updates.
Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Reconciled accounts receivable ledger to verify payments and resolve variances.
Processed Manual Checks, ACH's, Cash and Wire Transfers daily and reconciled on Cashlog.
Entered payments received into Cashpro and printed and filed reports daily.
Processed invoices and grants in FIMS, printed checks and submitted for signatures.
Processed Interfund Transfers, Gifts and Grants for Non-Profit Organization.
Checked patients in and out of appointments and assisted with paperwork completion.
Collected payments, compiled daily financial records and insurance information.
Prepared Medical records and Patient Consent forms.
Scheduled appointments and entered referrals.
Answered incoming calls from departments and patients.
Placed outgoing calls for insurance verification and outside patient appointments.
Entered customer demographics and scanned required documents.
Used U2 software to schedule appointments.
Developed standard operating procedures and document workflows for current and future process steps.
Managed and archived quality documentation and participated in internal and external quality audits.
Reviewed daily care slips for doctors.
Organized department in accordance with administrative guidelines in order to provide specified nursing services to meet legal, organizational and medical staff guidelines.
Contracted Business via cold calls and cold emails to move their freight with no lead generation.
Maintained B2B relationship and negotiated rates with customers, brokers, and carriers.
Increased sales by 23% with execution of full sales cycle processing from initial lead processing through conversion and closing based on cradle to grave sales.
Tracked and traced product movement via EDI, AS400 and CRM.
DAT and SAT board used for BOL and POD as well as vetting Drivers.
Carrier411, FreightGuard and Macropoint trained.
Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
Completed over 85 cold calls per week to bring in new customers, maintaining 3% conversion rate.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Effectively managed 5 accounts concurrently to increase company revenue 12%.
Alliance Data - Customer Care Representative/Administrative Assistant City, STATE, 06/2016 - 07/2018
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
Coordinated timely responses to online customer communication and researched complex issues.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Defused customer concerns with exceptional conflict and problem resolution skills.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
Midwest Refrigerated Services - Office Manager/B2B Customer Care Representative City, STATE, 04/2012 - 06/2016
Payroll for 45+ Full Time Employees and 35+ Temp Employees Through Kronos and Paycor Software, obtained CPP Certification.
A/P and A/R every Monday for 35+ Accounts.
B2B inbound and outbound purchase orders for multiple clients.
Scheduled for shuttles and local routes both with Intermodal and OTR companies.
Inventory and adjustments such as OS&D's.
Data entry and business to businesses via Email and phone inbound and outbound calls.
Maintained OSHA Paperwork and Requirements.
Customer Service and Check in for DOT and Drivers.
Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
Oversaw day-to-day processing of payroll for 50 employees, including review of timesheets and computing pay in accordance with FLSA.
Maintained daily bookkeeping report.
Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
Researched all payroll, COBRA, disability and FMLA issues.
Reviewed job applications to identify, vet and recommend optimal candidates.
Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements and background checks via hiresource.
Acted as staff member advocate, encouraging and supporting associates to identify and resolve conflicts.
Elevated account management by predicting potential competitive threats and outlining proactive solutions.
Managed book of business worth $600K across 5 accounts.
Point of contact business to business via phone and email correspondence.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Formatting
Length
Personalization
Strong Summary
Target Job
Word Choice
Resume Overview
School Attended
MCCKC
Job Titles Held:
Full Cycle Bookkeeping
Patient Registration Representative
Account Manager
Customer Care Representative/Administrative Assistant
