(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Experienced Office Management and Full Cycle Bookkeeping with 6 years of experience optimizing productivity, efficiency and service quality across various environments. Works effectively with cross-functional teams in ensuring operational and service excellence. Motivated professional Adept at building productive relationships, resolving complex issues and winning customer loyalty. Bringing 10-year background maintaining customer satisfaction and contributing to company success.

  • Accounts Receivable
  • Accounts Payable
  • Data Analysis
  • Document Coding and Classification
  • Proactive and Self-Motivated
  • QuickBooks
  • Financial Recordkeeping
  • Account Auditing
  • Bank Statement Reconciliation
  • General Ledger Management
  • Payroll Preparation and Processing
  • CRM Tracking
  • Purchase Orders
MCCKC Kansas City, MO Expected in 2012 Associate of Applied Science : Business Administration - GPA :

Member Institute of Logistics and Transport (MILT)

Certified Payroll Professional (CPP) 2012 Technician certification training

Work History
Children's Of Alabama - Full Cycle Bookkeeping
Hoover, AL, 02/2020 - Current
  • Received contractor invoices via email from over 12+ agencies.
  • Verified and Reconciled invoices with entries in SAP for contractors.
  • Matched PO’s to G/L accounts and processed payments to vendors.
  • Updated contractor information and contracts with updated rates and SOW dates.
  • Processes over 150 invoices per weeks.
  • Processed Intercompany, Contractor and Production invoices.
  • Contacted and documented all approvals of hours, rates and expense.
  • Balanced Purchase orders with General Ledger.
  • Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
  • Reported financial data and updated financial records in ledgers and journals.
  • Entered figures using 10-key calculator to compute data quickly.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Processed Manual Checks, ACH's, Cash and Wire Transfers daily and reconciled on Cashlog.
  • Entered payments received into Cashpro and printed and filed reports daily.
  • Processed invoices and grants in FIMS, printed checks and submitted for signatures.
  • Processed Interfund Transfers, Gifts and Grants for Non-Profit Organization.
Pacific Mat - Patient Registration Representative
Everett, WA, 05/2019 - 02/2020
  • Checked patients in and out of appointments and assisted with paperwork completion.
  • Collected payments, compiled daily financial records and insurance information.
  • Prepared Medical records and Patient Consent forms.
  • Scheduled appointments and entered referrals.
  • Answered incoming calls from departments and patients.
  • Placed outgoing calls for insurance verification and outside patient appointments.
  • Entered customer demographics and scanned required documents.
  • Used U2 software to schedule appointments.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Reviewed daily care slips for doctors.
  • Organized department in accordance with administrative guidelines in order to provide specified nursing services to meet legal, organizational and medical staff guidelines.
BNSF Logistics LLC - Account Manager
City, STATE, 07/2018 - 05/2019
  • Contracted Business via cold calls and cold emails to move their freight with no lead generation.
  • Maintained B2B relationship and negotiated rates with customers, brokers, and carriers.
  • Increased sales by 23% with execution of full sales cycle processing from initial lead processing through conversion and closing based on cradle to grave sales.
  • Tracked and traced product movement via EDI, AS400 and CRM.
  • DAT and SAT board used for BOL and POD as well as vetting Drivers.
  • Carrier411, FreightGuard and Macropoint trained.
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
  • Completed over 85 cold calls per week to bring in new customers, maintaining 3% conversion rate.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Effectively managed 5 accounts concurrently to increase company revenue 12%.
Alliance Data - Customer Care Representative/Administrative Assistant
City, STATE, 06/2016 - 07/2018
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
Midwest Refrigerated Services - Office Manager/B2B Customer Care Representative
City, STATE, 04/2012 - 06/2016
  • Payroll for 45+ Full Time Employees and 35+ Temp Employees Through Kronos and Paycor Software, obtained CPP Certification.
  • A/P and A/R every Monday for 35+ Accounts.
  • B2B inbound and outbound purchase orders for multiple clients.
  • Scheduled for shuttles and local routes both with Intermodal and OTR companies.
  • Inventory and adjustments such as OS&D's.
  • Data entry and business to businesses via Email and phone inbound and outbound calls.
  • Maintained OSHA Paperwork and Requirements.
  • Customer Service and Check in for DOT and Drivers.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
  • Oversaw day-to-day processing of payroll for 50 employees, including review of timesheets and computing pay in accordance with FLSA.
  • Maintained daily bookkeeping report.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
  • Researched all payroll, COBRA, disability and FMLA issues.
  • Reviewed job applications to identify, vet and recommend optimal candidates.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements and background checks via hiresource.
  • Acted as staff member advocate, encouraging and supporting associates to identify and resolve conflicts.
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions.
  • Managed book of business worth $600K across 5 accounts.
  • Point of contact business to business via phone and email correspondence.

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Job Titles Held:

  • Full Cycle Bookkeeping
  • Patient Registration Representative
  • Account Manager
  • Customer Care Representative/Administrative Assistant
  • Office Manager/B2B Customer Care Representative


  • Associate of Applied Science

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