Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Personable Office Administrator with 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.

  • Strong communication skills
  • Bookkeeping
  • Proficient in Microsoft Excel, Adobe Acrobat Reader DC
  • Delivery issues resolution
  • Loading & shipping schedules
  • Positive and friendly
  • Fluent in Spanish and English
  • Cash handling and management
  • Planning and organization
  • Problem-solving
  • MS Office Suite
  • Call center transactions
  • Safety standards
  • Detail-oriented
  • Creative problem solver
  • Quick learner
  • Trusted key holder
  • Mcleod Software
  • Motive (Keep Truckin)
  • ITS Dispatch TMS
  • Truckstop Load Board
  • DAT Solutions
  • Quickbooks
  • IFTA Reports
Work History
04/2023 to Current
Dispatch, Account Executive - Payables and Receiva American Addiction Centers , ,
  • Directed dispatching, routing and tracking.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Advised customers on transportation options, types of carriers or shipping routes.
  • Carried out day-day-day duties accurately and efficiently.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • booked loads for drivers
  • filled out carrier packets, rate cons
  • updated brokers, customers about the load
  • Monitored outstanding invoices and performed collections duties.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
04/2020 to 04/2023
Account Executive - Payables and Receivables Hilton Worldwide , , Tyler, TX
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Maintained and processed invoices, deposits and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • set up pre employment dot drug screen as well as quarterly random selection drug screens for selected employees
  • scheduled appointments for drivers needing, medical card, cdl, twic card renewed
  • Organized and carried out proactive month-end, quarterly and year-end processes.
  • Managed payroll data entry and processing for 20 employees to comply with predetermined company guidelines.
  • Documented and processed all garnishments for bankruptcies, student loans and child support orders.
  • Updated aging reports based on daily audits.
  • Prepared bills receivable, invoices and bank deposits.
  • Maintained records by imaging invoices, debits and credits.
  • Assisted in recruiting, hiring and training of team members.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
  • kept track of all loads that were completed
08/2019 to 04/2020
Frac Sand Dispatcher Rainforest Cafe , , Tyler, TX
  • Monitored dispatched calls and took action to resolve and correct potential problems.
  • Conducted geographical location spotting and map reading to support fleet personnel.
  • Communicated with customers daily about freight movements and delivery timetables.
  • Received new orders, prepared documentation and assigned personnel.
  • Coordinate sand deliveries from the loading facility to the well site
  • data entry

04/2017 to 08/2018
Accounts Payable Specialist Company Name , ,

Match purchase orders to invoices and enter invoices into computer
Reconcile processed work by verifying entries and comparing system reports to balances
Charge expenses to accounts and cost centers by analyzing invoice/expense reports and recording entries
Maintain accounting ledgers by verifying and posting account transactions
Verify vendor accounts by reconciling monthly statements. Enter new or update vendor names and data
Report sales taxes by calculating requirements on paid invoices
Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures

  • Worked with managers to develop annual expense plan goals.
  • Provided extensive clerical and administrative support to department staff.
  • Analyzed and researched reporting issues to improve accounting operations procedures.
  • Analyzed monthly balance sheet accounts for corporate reporting.
  • Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
  • Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
  • Generated financial statements and facilitated account closing procedures each month.
  • Prepared accurate financial statements at end of the quarter.
  • Supervised and coordinated assigned audits promptly and professionally.
  • Followed up with customers to collect information and verify details.
  • Generated and mailed updated statements.
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Performed calculations in payroll categories such as overtime, vacation and sick hours.
  • Reconciled accounts, managed deposits and tracked expenses.
  • Generated checks and stubs for direct deposits.
  • Provided subject matter expertise to management and employees regarding payroll issues.
  • Assisted management with the finalization of the annual expense plans.
01/2015 to 04/2017
DOT Compliance Safety Manager/ Transportation Dispatcher Company Name , ,

Possessed thorough knowledge, understanding, and competence of DOT/FMCSA regulations and requirements and ensure company compliance to these regulations.

  • Reviewed FMCSA carrier status and Safety Management System (SMS) status through FMCSA login on a daily basis.
  • Reviewed and track driver citations. Developed corrective actions for each citation and document. Challenged inaccurate citations through Data Qs or issue disciplinary actions to drivers.
  • Oversaw FMCSA accounts and update them with current data and information.
  •  Took lead role during DOT compliance audits.
  • Monitored and managed Hours of Service compliance.
  • Communicated with drivers to manage logs and correct logging issues.
  • Accurately managed the FleetOne Fuel database to include activating and deactivating drivers and vehicles, issuing fuel cards.
  • Verified driver compliance, checked PSP score.
  • Managed, coordinated and documented the company’s DOT drug testing program.
  • Administered pre-employment, random, post incident, and return to duty testing.
  •  Worked hand in hand with the drug testing consortium to ensure compliance with DOT regulations. - Coordinated post incident drug screens in case of an accident.
  •  Managed asset compliance to DOT annual safety inspections and maintained asset maintenance records. Tracked asset inspection dates, coordinated the servicing of assets that needed annual inspections, worked with drivers and company managers to schedule inspections, and maintained documentation of inspection records.
  • Ensured company assets are registered and licensed.
  •  Managed compliance for company assets to International Registration Plan (IRP) requirements.
  • Managed compliance for company assets to International Fuel Tax Agreement (IFTA) requirements.
  •  Responsible for driver safety programs that included:  Evaluated, change, update safety orientation component of driver intake process.
  •  Performed in-cab safety audits and record of road tests for new drivers.
  • Developed and conducted weekly training program for drivers. Training will include required annual training topics, review of current safety performance, incident evaluation, and incident prevention. Track and record attendance.
  • Conducted and document field Performance Elite safety audits on a daily basis. Worked with drivers to improve their safety habits and eliminate incidents. Encouraged safe work practices at all times and address safety issues immediately.
  • Verify that driver files contain all required DOT information.
  • Responded to safety incidents in the field. - Act as the on-site manager for Performance Transport. - Notified emergency response immediately as required.
  • Conducted initial investigation of incidents documenting the incident with photos, drawings, testimony from participants and witnesses.
  • Coordinated with dispatch, law enforcement, and emergency response to resolve issues.
  • Coordinated post incident cleanup efforts with towing companies and environmental remediation as required.
  • Filed post incident reports as required with DOT, OSHA, EPA, Customers, and insurance companies.
  •  Created working relationships with fracking company engineers and safety managers. Attended meetings as required and work to improve site safety environment.
  • Updated daily, monthly, quarterly and annual safety metrics and reports Pas well as OSHA 300 and 300A.
  • Completed other duties as assigned Qualifications:
  •  Understand driver safety.
  • Have experience with responding to accident or incident sites
  • Possessed a comprehensive understanding of FMCSA/DOT regulations and standards
  • Excellent communicator, problem solver, and clear thinker under stressful conditions. - Must be extremely organized to keep track of the required training, audits, and inspections.
  • Delivered exceptional customer service to individuals who contacted the company’s call center for support and assistance.
  • Informed the company about equipment breakdowns and provided updates on the completion of work orders on trucks and trailers. 
  • Provided safety training and development services for new and existing drivers.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Scheduled and dispatched drivers to locations in all 48 states.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Communicated with customers to ensure that delivery expectations were met.
  • Reviewed paperwork and contracts prior to dispatching crew members to ensure accuracy and understanding of all details.
  • Established long-term customer relationships through prompt and courteous service.
  • Estimated weights, heights and centers of balance to make precise placements.
  • Ordered overweight/oversized permits for loads.
  • Maintained accurate stock records and schedules.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
01/2014 to 12/2014
Restaurant Hostess Company Name , ,
  • Listened to, understood and clarified guest concerns and issues.
  • Provided friendly and attentive service.
  • Operated and sanitized all equipment in a safe and proper manner.
  • Pleasantly greeted guests and offered to take drink orders while they familiarized themselves with the menu.
  • Seated guests by pulling out chairs, placing clean and current menus in front of guests and recording accurate drink orders.
  • Reported accidents, injuries or unsafe work conditions to manager.
  • Set dining tables according to type of event and service standards.
  • Stocked and maintained cleanliness of stations.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Resolved guest complaints quickly and efficiently.
  • Assisted guests with finding items.
  • Assisted co-workers whenever possible.
  • Updated daily logs, computer tracking systems and other relevant documentation.
  • Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.
  • Addressed guest concerns and resolved all issues to guests’ satisfaction.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Expected in
High School Diploma:
La Vista High School - Anaheim, CA

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Resume Overview

School Attended

  • La Vista High School

Job Titles Held:

  • Dispatch, Account Executive - Payables and Receiva
  • Account Executive - Payables and Receivables
  • Frac Sand Dispatcher
  • Accounts Payable Specialist
  • DOT Compliance Safety Manager/ Transportation Dispatcher
  • Restaurant Hostess


  • High School Diploma

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