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Accounts Payable / Customer Service Resume Example

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ACCOUNTS PAYABLE / CUSTOMER SERVICE
Summary
Seasoned Accounts Payable Representative with more than 16 years of experience in a fast-paced Accounting position. Excellent problem solving skills and communication skills. Track record of achieving exceptional results in resolving time sensitive issues and great follow up skills.
Skills
  • Accounts receivable professional
  • Accounts payable Complex problem solving professional
  • Strong communication skills
  • Expert in customer relations
  • Proficient in SAP
  • General ledger accounting aptitude
  • Effective time management
  • Strong Organizational skills
  • Strong Data Entry skills

 

  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Invoice processing
  • Telecommunication skills
  • Adaptive team player
  • Critical thinker
Experience
Miller Coors Brewing CoDecember 2016 to CurrentAccounts Payable / Customer Service
Milwaukee, WI

  • Processed an average of 600 invoices per week for a large-scale organization.
  • Coded the general ledger and processed vendor invoice payments. 
  • Coordinated approval processes of all accounts payable invoices. 
  • Rectified escalated accounts payable issues from employees and vendors. 
  • Researched and resolved billing and invoice problems. 
  • Cross-trained and provided back-up for other customer service representatives when needed. 
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. 

Henry Schein Dental CoJanuary 2016 to October 2016Training Coordinator
West Allis, WI
  • Prepared hotel invoices and checked accuracy.
  • Directed specific questions to appropriate branch personnel.
  • Delivered prompt, accurate and excellent customer service.
  • Preparing all documents for trainees and presenters.
  • Scheduling hotel/air flight accommodations for all trainees and presenters.
  • Setting up classroom for training
  • Ordering lunches/making dinner reservations for training class.
  • Organizing speaker itineraries for in house training classes.
  • Organizing activities for trainees.
  • Preparing badges/itineraries for trainees and presenters.
  • Emailing all information pertaining to training to attendees and presenters.
Henry Schein Dental CoApril 2002 to January 2016Accounts Payable
West Allis, WI
  • Locate and notify customers of delinquent accounts by mail, telephone, or email.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Answer customer questions regarding problems with their accounts.  
  • Record information about financial status of customers and status of collection efforts.
  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
  • Receive payments and post amounts paid to customer accounts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and code documents according to company procedures.
  • Reconcile or note and report discrepancies found in records.
  • Perform general office duties such as filing, answering telephones, and handling routine correspondence.
  • Compile spreadsheets containing information of vendor returns.
  • Consistent follow up on open issues with vendors and other center locations.
  • Train other staff members to perform work activities, such as using computer applications.
R.J. Nolan & AssociatesFebruary 2000 to May 2002Payroll / Bookkeeper
Greenfield, WI
  • Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
  • Process paperwork for new employees and enter employee information into the payroll system.
  • Verify attendance, hours worked, and pay adjustments, and post information onto designated records.
  • Compute wages and deductions, and enter data into computers.
  • Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.
  • Process and issue employee paychecks and statements of earnings and deductions.
  • Keep track of leave time, such as vacation, personal, and sick leave, for employees.
  • Compile employee time, production, and payroll data from time sheets and other records.
  • Issue and record adjustments to pay related to previous errors or retroactive increases.
  • Compile statistical reports, statements, and summaries related to pay and benefits accounts, and submit them to appropriate departments.
  • Operate computers programmed with accounting software to record, store, and analyze information.
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
  • Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
  • Comply with federal, state, and company policies, procedures, and regulations
  • Perform personal bookkeeping services.
  • Compute deductions for income and social security taxes.
  • Prepare and process payroll information.
  • Complete and submit tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents.
Education
Eisenhower High School1989High School Diploma: General StudiesNew Berlin, WI
University of Wisconsin-Madison2002Early Childhood DevelopmentMadison, WI
Skills
Operate 10-key, accounting software including SAP and J.D. Edwards, Accounts Receivable, Administrative Assistant, administrative support, scheduling appointments, balance sheets, billing, bookkeeping, calculators, charts, clerical, computer applications, credit, facsimile machine, filing, financial, general office duties, mail, organizing, payroll, process payroll, copy machines, maintain records, spreadsheets, switchboard, taking messages, taxes, telephones, transportation, typing, typewriters, various computer systems including Word, Excel, and Outlook.
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Resume Overview

Companies Worked For:

  • Miller Coors Brewing Co
  • Henry Schein Dental Co
  • R.J. Nolan & Associates

School Attended

  • Eisenhower High School
  • University of Wisconsin-Madison

Job Titles Held:

  • Accounts Payable / Customer Service
  • Training Coordinator
  • Accounts Payable
  • Payroll / Bookkeeper

Degrees

  • High School Diploma : General Studies
    Early Childhood Development

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