Accurate Payroll Clerk offering 1.5 years of experience in maintaining payroll information & 1.5 years of experience in online invoicing. Very hardworking and detail-oriented individual with talents in determining payroll liabilities and resolving payroll issues. Knowledge in data entry and mathematic skills.
Skills
Employee File Maintenance
Typing and 10-Key Entry
Decision Making
Organization and Prioritization
Logical and Reasonable
Clerical Support
Microsoft Office
Critical Thinking
Problem Detection
Customer Service
Employee Training
Conflict Resolution
Attention to Detail
Dependable and Adaptable
Work History
Benefits Administrator, 09/2021 to Current Bering Straits Native Corporation – Luke Air Force Base, ,
Directed and controlled 401K, medical, dental and vision benefit packages.
Located providers for employee medical, dental and life.
Managed continuous enrollment processes, as well as yearly enrollment periods.
Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Provided ongoing guest service.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Investigated and resolved customer inquiries and complaints quickly.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Handled inbound customer chat conversations from various websites.
Worked closely with each customer to carefully resolve issues within timely fashion.
Documented all customer information accurately in computer system, providing dated notes for future reference.
Accounts Payable Clerk, 05/2021 to 08/2021 Briggs Equipment, Inc. – Laredo, TX,
Matched purchase orders to invoices and logged invoices into computer.
Reviewed each invoice and requisitions for payment approval.
Reached out to vendors and customers to verify information and follow up on client issues.
Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
Verified vendor accounts.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Payroll Administrator, 06/XXX8 to 12/XXX9 Alameda Health System – Oakland, CA,
Collaborated with human resources personnel to accurately and efficiently track leave time.
Led payroll for 2 locations (Abilene & Noble, OK).
Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
Oversaw day-to-day processing of payroll for 120 employees, including review of timesheets and computing pay in accordance with FLSA.
Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Responded to HR staff and employees regarding payroll matters.
Maintained employee confidence and protected payroll operations by keeping information confidential.
Carried out day-day-day duties accurately and efficiently.
Invoicing Clerk / Receptionist, 01/XXX7 to 06/XXX8 Aaa Of Southern California – Houston, TX,
Prepared and mailed invoices to customers.
Cross-checked purchase order, receiving report and invoice to validate invoice accuracy before payment.
Executed billing tasks and recorded information in company databases.
Created improved filing system to maintain secure client data.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Trained new staff on correct procedures, compliance requirements and performance strategies.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Responded to inquiries from callers seeking information.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Interacted with customers by phone, email or in-person to provide information.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Travel Agent, 06/XXX5 to 01/XXX7 Travel Leaders – City, STATE,
Arranged hotel accommodations, cars or drivers and all related documentation.
Booked almost $75,000 in sales the first year.
Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
Arranged travel accommodations for groups, couples, executives and special needs clients.
Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Researched cruises, airfare options and siteseeing options to best meet client expectations.
Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Informed clients of travel policies and utilized preferred vendors to maximize company profits
Education
Associate of Science: Accounting And Finance, Expected in 05/2022 Cisco Junior College - Abilene, TX, GPA:
High School Diploma: , Expected in 05/XXX2 Wylie High School - Abilene, TX GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
