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Accurate Payroll Clerk offering 1.5 years of experience in maintaining payroll information & 1.5 years of experience in online invoicing. Very hardworking and detail-oriented individual with talents in determining payroll liabilities and resolving payroll issues. Knowledge in data entry and mathematic skills.
- Employee File Maintenance
- Typing and 10-Key Entry
- Decision Making
- Organization and Prioritization
- Logical and Reasonable
- Clerical Support
- Microsoft Office
| - Critical Thinking
- Problem Detection
- Customer Service
- Employee Training
- Conflict Resolution
- Attention to Detail
- Dependable and Adaptable
|
Benefits Administrator, 09/2021 to Current
Bering Straits Native Corporation – Luke Air Force Base, ,
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Located providers for employee medical, dental and life.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided ongoing guest service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled inbound customer chat conversations from various websites.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
Accounts Payable Clerk, 05/2021 to 08/2021
Briggs Equipment, Inc. – Laredo, TX,
- Matched purchase orders to invoices and logged invoices into computer.
- Reviewed each invoice and requisitions for payment approval.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
- Verified vendor accounts.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Payroll Administrator, 06/XXX8 to 12/XXX9
Alameda Health System – Oakland, CA,
- Collaborated with human resources personnel to accurately and efficiently track leave time.
- Led payroll for 2 locations (Abilene & Noble, OK).
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Oversaw day-to-day processing of payroll for 120 employees, including review of timesheets and computing pay in accordance with FLSA.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to HR staff and employees regarding payroll matters.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Carried out day-day-day duties accurately and efficiently.
Invoicing Clerk / Receptionist, 01/XXX7 to 06/XXX8
Aaa Of Southern California – Houston, TX,
- Prepared and mailed invoices to customers.
- Cross-checked purchase order, receiving report and invoice to validate invoice accuracy before payment.
- Executed billing tasks and recorded information in company databases.
- Created improved filing system to maintain secure client data.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Responded to inquiries from callers seeking information.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Interacted with customers by phone, email or in-person to provide information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Travel Agent, 06/XXX5 to 01/XXX7
Travel Leaders – City, STATE,
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Booked almost $75,000 in sales the first year.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
Associate of Science: Accounting And Finance, Expected in 05/2022
Cisco Junior College - Abilene, TX,
GPA:
High School Diploma: , Expected in 05/XXX2
Wylie High School - Abilene, TX
GPA:
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