Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Accurate Payroll Clerk offering 1.5 years of experience in maintaining payroll information & 1.5 years of experience in online invoicing. Very hardworking and detail-oriented individual with talents in determining payroll liabilities and resolving payroll issues. Knowledge in data entry and mathematic skills.

  • Employee File Maintenance
  • Typing and 10-Key Entry
  • Decision Making
  • Organization and Prioritization
  • Logical and Reasonable
  • Clerical Support
  • Microsoft Office
  • Critical Thinking
  • Problem Detection
  • Customer Service
  • Employee Training
  • Conflict Resolution
  • Attention to Detail
  • Dependable and Adaptable
Work History
Benefits Administrator, 09/2021 to Current
Bering Straits Native CorporationLuke Air Force Base, ,
  • Directed and controlled 401K, medical, dental and vision benefit packages.
  • Located providers for employee medical, dental and life.
  • Managed continuous enrollment processes, as well as yearly enrollment periods.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided ongoing guest service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Handled inbound customer chat conversations from various websites.
  • Worked closely with each customer to carefully resolve issues within timely fashion.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
Accounts Payable Clerk, 05/2021 to 08/2021
Briggs Equipment, Inc.Laredo, TX,
  • Matched purchase orders to invoices and logged invoices into computer.
  • Reviewed each invoice and requisitions for payment approval.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
  • Verified vendor accounts.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Payroll Administrator, 06/XXX8 to 12/XXX9
Alameda Health SystemOakland, CA,
  • Collaborated with human resources personnel to accurately and efficiently track leave time.
  • Led payroll for 2 locations (Abilene & Noble, OK).
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Oversaw day-to-day processing of payroll for 120 employees, including review of timesheets and computing pay in accordance with FLSA.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Responded to HR staff and employees regarding payroll matters.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Carried out day-day-day duties accurately and efficiently.
Invoicing Clerk / Receptionist, 01/XXX7 to 06/XXX8
Aaa Of Southern CaliforniaHouston, TX,
  • Prepared and mailed invoices to customers.
  • Cross-checked purchase order, receiving report and invoice to validate invoice accuracy before payment.
  • Executed billing tasks and recorded information in company databases.
  • Created improved filing system to maintain secure client data.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Responded to inquiries from callers seeking information.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Interacted with customers by phone, email or in-person to provide information.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
Travel Agent, 06/XXX5 to 01/XXX7
Travel LeadersCity, STATE,
  • Arranged hotel accommodations, cars or drivers and all related documentation.
  • Booked almost $75,000 in sales the first year.
  • Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Researched cruises, airfare options and siteseeing options to best meet client expectations.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
Associate of Science: Accounting And Finance, Expected in 05/2022
Cisco Junior College - Abilene, TX,
High School Diploma: , Expected in 05/XXX2
Wylie High School - Abilene, TX

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School Attended

  • Cisco Junior College
  • Wylie High School

Job Titles Held:

  • Benefits Administrator
  • Accounts Payable Clerk
  • Payroll Administrator
  • Invoicing Clerk / Receptionist
  • Travel Agent


  • Associate of Science
  • High School Diploma

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