Accounting Technician 2 Resume Example
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ACCOUNTING TECHNICIAN 2
Professional Summary
Meticulous Accounting Technician successful at keeping accounts current and accurate for compliant financial recordkeeping. Well-organized, diligent and focused professional.
Skills
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Work History
Accounting Technician 2, 02/2020 to Current
Company Name – City, State
Company Name – City, State
- Currently getting approvals and paying incoming invoices for brailled school books, building maintenance, library, student and client services.
- Creating invoices to bill Department of Education for all contract work performed including brailed material and library salaries.
- Handling all incoming travel vouchers for staff and relocation vouchers for new staff members.
- Responsible for handling all incoming loan payments, business enterprise program payments, as well as any other checks needing deposited via remote capture.
- Preparing Gifts&Bequest request for director approval.
- Enter monthly budget totals in the transaction file for reporting to the CFO. Preparing the indirect cost allocation spreadsheet and CDE.
Clerk Specialist, 12/2018 to 02/2020
Company Name – City, State
Company Name – City, State
- Currently providing support services to supervisors, and disability examiners. This includes scheduling medical appointments, calling to verify that claimants kept their appointments. Following up to ensure medical records are requested, and consultative exam reports are received
- Ensure that all incoming medical records, claimant, and attorney correspondence is correctly scanned and attached to the claimants electronic file. Research incoming faxes locating and attaching to the correct claimant file
- Working with local Social Security Offices to ensure the Disability Determination office has the correct information to decision cases
- Take incoming calls providing high quality customer service to our claimants answering questions in regards to their pending claims
Operations Assistant, 03/2014 to 12/2018
Company Name – City, State
Company Name – City, State
- Our department was responsible for handling all incoming banking adjustments received from our depository bank and the Federal Reserve
- Oversaw the operations of six investigators, ensuring their case load is handled correctly. In addition to the investigators I also oversaw the operations of the Financial Control representative responsible for handling funding between twenty different general ledger accounts. Ensuring the sub-ledger was in balance at the end of every day
- Fully involved in the research process assisting the investigators in resolving their more difficult cases of missing payments, and processing errors, including but not limited to encoding errors, paid twice, misapplied payments, and non-confirming images
- Performed quality performance audits on a monthly basis for each investigator to ensure procedures were being followed and quality standards were being met. When quality issues were identified side by side training was implemented
- Cross trained and supported retail bank research and adjustments for Citibank checking account customers. Performed adjustments and corrections to ensure customer satisfaction and reduce bank risk. Occasional situations involved simultaneous correction of both credit card and checking accounts and required extensive knowledge and action to ensure all accounts involved were whole
- Played a key role in the transitioning of our Citi Urbandale site to the new Citi Kentucky site. Traveling multiple times to assist with training new staff members and organizing the new department to be as productive as our original site was. Providing online daily support to the new team as they are learning the process
Financial Control Specialist , 05/2001 to 03/2014
Company Name – City, State
Company Name – City, State
- Responsible for logging in and equally assigning all incoming work to the investigations team as well as accurately closing cases upon completion. Monitored aging of cases and prepared for write off when necessary. Prepared reports for management review using Access databases and Excel spreadsheets. Handled all incoming without entry draft claims (aka unauthorized draft or forgery items). Worked closely with security department to minimize exposure to fraud loss
Debt Collector, 06/1999 to 05/2001
Company Name – City, State
Company Name – City, State
- Used skip tracing and other techniques to locate debtors.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Discuss payment schedules and set up or immediately process payments.
Education
High School Diploma: 1997
East High School - City, State
East High School - City, State
Accomplishments
I was nominated and won the Citi Quality Excellence award twice in the last 4 years based on ongoing and overall excellent performance.
community involvement
I served on Citi Diversity committee from 2009 to 2014 when the committee was dissolved due to the downsizing of our site.
During my years of service, I helped organize and was lead on multiple projects and events promoting diversity awareness.
I also volunteered many hours to community organizations such as YESS, Link, CelebraAsian, Highway cleanup and Hawthorn Hill Emergency Shelter.
References
Jill Rains
Assistant Vice President
Phone
515-480-3287
Cara Gates
Accounting Technician 2
Phone
641-682-5554
Joyce Castell
Accounting Technician 2
Phone
515-205-8307
Certifications
- Completion of Introduction to State Procurement Training
- New Horizons Computer learning Center - Excel training
- Policy and procedure pre-audit training
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Resume Overview
School Attended
- East High School
Job Titles Held:
- Accounting Technician 2
- Clerk Specialist
- Operations Assistant
- Financial Control Specialist
- Debt Collector
Degrees
- High School Diploma : 1997
