Dependable, driven Revenue Agent II successful at meeting high productivity, quality and performance standards. Efficient and competent professional, looking for a position with increased responsibility.
Skills
Document management
Administrative support
Conflict resolution
Consistently meet goals
Organized
Teamwork and collaboration
Efficient multi-tasker
Effective leader
Verbal and written communication
Client account management
Staff training/development
Work History
Revenue Agent II, 03/2022 - Current City Of Chattanooga – Chattanooga, TN,
Reviewing 48 to 60 accounts daily working diligently in both CACS and Impact. Expanding my negotiating skills, while maintaining excellent customer service on every call.
Continue to make improvements on research techniques in order to locate taxpayers as well as locating good levy sources.
Accepted an opportunity to take part in forms review project. Hoping to gain additional knowledge and experience.
Volunteered to join the call center team. Taking incoming calls on unassigned accounts assisting taxpayers with questions and or concerns mostly in regards to the new system GovConnect.
Revenue Agent I, 03/2021 - 03/2022 State Of Iowa – Windsor Heights, IA,
Provided guidance and service in regards to what actions need to be taken to resolve estimated tax periods on individual, business, and corporate taxes.
Negotiated with Taxpayers to devise repayment plans that fit within an acceptable time frame.
Use multi resources and researching techniques to locate levy sources for purpose of bank and wage levy.
Delivering exceptional customer service on collection calls and maintained calm and professional demeanor even in confrontational situations.
persistently working the high dollar accounts either attempting to negotiate acceptable payment plans or locating sources to Levy.
Following the daily desk guide to ensure all types of accounts are being worked.
working the over 90 day report weekly ensuring accounts stay up to date with communication, ie letters and calls.
Currently getting approvals and paying incoming invoices for brailled school books, building maintenance, library, student and client services.
Creating invoices to bill Department of Education for all contract work performed including brailed material and library salaries.
Handling all incoming travel vouchers for staff and relocation vouchers for new staff members.
Responsible for handling all incoming loan payments, business enterprise program payments, as well as any other checks needing deposited via remote capture.
Preparing Gifts&Bequest request for director approval.
Enter monthly budget totals in the transaction file for reporting to the CFO. Preparing the indirect cost allocation spreadsheet and CDE.
Currently providing support services to supervisors, and disability examiners. This includes scheduling medical appointments, calling to verify that claimants kept their appointments. Following up to ensure medical records are requested, and consultative exam reports are received
Ensure that all incoming medical records, claimant, and attorney correspondence is correctly scanned and attached to the claimants electronic file. Research incoming faxes locating and attaching to the correct claimant file
Working with local Social Security Offices to ensure the Disability Determination office has the correct information to decision cases
Take incoming calls providing high quality customer service to our claimants answering questions in regards to their pending claims
Operations Assistant, 03/2014 - 12/2018 Blitt & Gaines P.C. – Merrillville, IN,
Our department was responsible for handling all incoming banking adjustments received from our depository bank and the Federal Reserve
Oversaw the operations of six investigators, ensuring their case load is handled correctly. In addition to the investigators I also oversaw the operations of the Financial Control representative responsible for handling funding between twenty different general ledger accounts. Ensuring the sub-ledger was in balance at the end of every day
Fully involved in the research process assisting the investigators in resolving their more difficult cases of missing payments, and processing errors, including but not limited to encoding errors, paid twice, misapplied payments, and non-confirming images
Performed quality performance audits on a monthly basis for each investigator to ensure procedures were being followed and quality standards were being met. When quality issues were identified side by side training was implemented
Cross trained and supported retail bank research and adjustments for Citibank checking account customers. Performed adjustments and corrections to ensure customer satisfaction and reduce bank risk. Occasional situations involved simultaneous correction of both credit card and checking accounts and required extensive knowledge and action to ensure all accounts involved were whole
Played a key role in the transitioning of our Citi Urbandale site to the new Citi Kentucky site. Traveling multiple times to assist with training new staff members and organizing the new department to be as productive as our original site was. Providing online daily support to the new team as they are learning the process
Financial Control Specialist , 05/2001 - 03/2014 Company Name – City, State,
Responsible for logging in and equally assigning all incoming work to the investigations team as well as accurately closing cases upon completion. Monitored aging of cases and prepared for write off when necessary. Prepared reports for management review using Access databases and Excel spreadsheets. Handled all incoming without entry draft claims (aka unauthorized draft or forgery items). Worked closely with security department to minimize exposure to fraud loss
Debt Collector, 06/1999 - 05/2001 Company Name – City, State,
Used skip tracing and other techniques to locate debtors.
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Discuss payment schedules and set up or immediately process payments.
Debt Collector- Part Time , 05/1995 - 06/1999 Company Name – City, State,
Worked on autodialer making outgoing calls on past due credit card accounts.
setting payment plans suitable for both the business as well as the customer.
Strong customer service skills working early stage collection accounts.
Education
High School Diploma: , Expected in 1997 - East High School - Des Moines, IA GPA:
Accomplishments
I was nominated and won the Citi Quality Excellence award twice in the last 4 years based on ongoing and overall excellent performance.
Certifications
Completion of Introduction to State Procurement Training
New Horizons Computer learning Center - Excel training
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