Accounting Specialist Resume Example Aflac Group Insurance

ACCOUNTING SPECIALIST

Professional Profile

Results driven accounting and finance professional with 20 years of diverse leadership experience; excelling in building effective teams, managing large projects, organizational communication, work flow planning, and training and development.

Core Competencies

Adapts quickly to environmental and technology
Ability to meet tight deadlines under pressure
Detail-oriented
Excellent customer service and interpersonal skills

Excellent verbal and written communication skills
Excellent time management skills
Excels at improving processes and productivity
Great at multi-tasking

Professional Experience

Accounting Specialist 04/2011 to Current Aflac Group Insurance Columbia, SC

Reconcile and balance group payroll accounts
Process premium payments with minimum errors
Process premium refunds due to overpayment
Generate daily and monthly reports used to audit assigned payroll accounts
Perform audits on assigned policy holder accounts to ensure accuracy and completeness of applied premium payments
Research accounting error codes making necessary adjustments
Research payment batch error and/or adjustments
Research and resolve billing and payment discrepancy issues
Provide root cause analysis and corrective accounting, reconciliation, and payment remittance actions to appropriate internal areas, and Payroll Account Administrators
Process policy holder cancellations and terminations received from Payroll Administrators per company guidelines
Lead process improvement project that resulted in decreasing daily premium rejections by 20%
Assisted management creating Accounting Specialist training and process and procedure manuals
Assist with the training of new Accounting Specialists

Accounts Receivables Supervisor 04/2007 to 02/2011 Staples Shared Services Center Columbia, SC

Supervised the daily operations of team responsible for reconciling and resolving billing and payment discrepancies
Assigned, monitored, and ensured work assignments and special projects were completed within specified time-frames
Planned and organized individual and team goals
Ensured all team members were adequately equipped to perform required job duties and responsibilities
Trained and developed team members on system navigation and department process and procedures
Developed and implemented team production and metric tracking system
Increased team productivity through the development of manageable production goals and metrics
Monitored teams daily, weekly, and monthly production process
Coached and counseled at risk employees
Evaluated work-flow processes for necessary improvements
Ensured team delivered best business results by meeting or exceeding company Service Level Agreements
Generated monthly team production reports for management
Communicated with internal and external customers to resolve escalated billing and payment discrepancies
Conducted team meetings communicating company/department changes, events; as well as to ensure and continue promoting positive team collaboration
Instrumental in decreasing employee turnover rate by developing and implementing positive employee engagement and recognition programs
Implemented team and individual motivational awards and recognition programs increasing morale
Managed conflict issues providing proper resolution
Maintained positive and safe work environments
Managed employee retention
Mentored employees on improving personal and professional development skills
Recommended employees for promotions and termination
Interviewed and hired new Specialists

Employee Trainer 10/2000 to 02/2007 NetBank, Inc. Columbia, SC

Instructed new and refresher employee training sessions
Analyzed training needs and developed necessary training programs based on the analysis
Developed step by step instructions on system navigation
Analyzed, developed, and conducted specific training programs to assist employees with improving documentation, system navigation, and research techniques
Developed various training evaluation and validation tools
Developed and administered end of training knowledge based testing and evaluations
Analyzed evaluation results to determine the effectiveness of training program
Trained all level employees on proper email etiquette and improving customer service skills
Assisted with researching, testing, and implementing new mortgage loan programs and systems software
Assisted with the development and implementation of company-wide awards, incentives, and motivational programs
Mentored employees on improving personal development skills, choosing a career path, and achieving personal, professional, and career goals

Professional Development

BACHELORS OF BUSINESS ADMINISTRATION 2013 Strayer University Columbia, SC

Majoring in Human Resource Management

Minor: Management

Coursework completed in Accounting, Finance, Human Resource Management, Staffing and Organization, Training and Development, Compensation Management, Business Ethics, Business Law, E-Business, Marketing, and Information Systems Technology

Technical Skills

Proficient with Microsoft Word, Excel, Outlook, PowerPoint, Columbia-Blue Zone Mainframe, Genelco, Global 360 (Workdesk), Oracle, and AS400

Experience with Access, Kronos, and Workflow

Resume Overview

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Accounting Specialist Resume Example

Resume Score: 100%