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Accounting Specialist Resume Example

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ACCOUNTING SPECIALIST
Professional Profile

Results driven accounting and finance professional with 20 years of diverse leadership experience; excelling in building effective teams, managing large projects, organizational communication, work flow planning, and training and development.

Core Competencies
  • Adapts quickly to environmental and technology
  • Ability to meet tight deadlines under pressure
  • Detail-oriented
  • Excellent customer service and interpersonal skills
  • Excellent verbal and written communication skills
  • Excellent time management skills
  • Excels at improving processes and productivity
  • Great at multi-tasking
Professional Experience
Accounting Specialist04/2011 to CurrentCompany NameCity, State
  • Reconcile and balance group payroll accounts
  • Process premium payments with minimum errors
  • Process premium refunds due to overpayment
  • Generate daily and monthly reports used to audit assigned payroll accounts
  • Perform audits on assigned policy holder accounts to ensure accuracy and completeness of applied premium payments
  • Research accounting error codes making necessary adjustments
  • Research payment batch error and/or adjustments
  • Research and resolve billing and payment discrepancy issues
  • Provide root cause analysis and corrective accounting, reconciliation, and payment remittance actions to appropriate internal areas, and Payroll Account Administrators
  • Process policy holder cancellations and terminations received from Payroll Administrators per company guidelines
  • Lead process improvement project that resulted in decreasing daily premium rejections by 20%
  • Assisted management creating Accounting Specialist training and process and procedure manuals
  • Assist with the training of new Accounting Specialists
Accounts Receivables Supervisor04/2007 to 02/2011Company NameCity, State
  • Supervised the daily operations of team responsible for reconciling and resolving billing and payment discrepancies
  • Assigned, monitored, and ensured work assignments and special projects were completed within specified time-frames
  • Planned and organized individual and team goals
  • Ensured all team members were adequately equipped to perform required job duties and responsibilities
  • Trained and developed team members on system navigation and department process and procedures
  • Developed and implemented team production and metric tracking system
  • Increased team productivity through the development of manageable production goals and metrics
  • Monitored teams daily, weekly, and monthly production process
  • Coached and counseled at risk employees
  • Evaluated work-flow processes for necessary improvements
  • Ensured team delivered best business results by meeting or exceeding company Service Level Agreements
  • Generated monthly team production reports for management
  • Communicated with internal and external customers to resolve escalated billing and payment discrepancies
  • Conducted team meetings communicating company/department changes, events; as well as to ensure and continue promoting positive team collaboration
  • Instrumental in decreasing employee turnover rate by developing and implementing positive employee engagement and recognition programs
  • Implemented team and individual motivational awards and recognition programs increasing morale
  • Managed conflict issues providing proper resolution
  • Maintained positive and safe work environments
  • Managed employee retention
  • Mentored employees on improving personal and professional development skills
  • Recommended employees for promotions and termination
  • Interviewed and hired new Specialists
Employee Trainer10/2000 to 02/2007Company NameCity, State
  • Instructed new and refresher employee training sessions
  • Analyzed training needs and developed necessary training programs based on the analysis
  • Developed step by step instructions on system navigation
  • Analyzed, developed, and conducted specific training programs to assist employees with improving documentation, system navigation, and research techniques
  • Developed various training evaluation and validation tools
  • Developed and administered end of training knowledge based testing and evaluations
  • Analyzed evaluation results to determine the effectiveness of training program
  • Trained all level employees on proper email etiquette and improving customer service skills
  • Assisted with researching, testing, and implementing new mortgage loan programs and systems software
  • Assisted with the development and implementation of company-wide awards, incentives, and motivational programs
  • Mentored employees on improving personal development skills, choosing a career path, and achieving personal, professional, and career goals
Professional Development
BACHELORS OF BUSINESS ADMINISTRATION2013Strayer UniversityCity, State

Majoring in Human Resource Management

Minor: Management


Coursework completed in Accounting, Finance, Human Resource Management, Staffing and Organization, Training and Development, Compensation Management, Business Ethics, Business Law, E-Business, Marketing, and Information Systems Technology

Technical Skills

Proficient with Microsoft Word, Excel, Outlook, PowerPoint, Columbia-Blue Zone Mainframe, Genelco, Global 360 (Workdesk), Oracle, and AS400


Experience with Access, Kronos, and Workflow

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Accounting Specialist
  • Accounts Receivables Supervisor
  • Employee Trainer

Degrees

  • BACHELORS OF BUSINESS ADMINISTRATION 2013

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