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Accounting Services Manager Resume Example

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ACCOUNTING SERVICES MANAGER
Professional Summary
Skills
  • Community Health & Outreach
  • Program Evaluation
  • Behavioural & Public Health
  • Social Services Administration
  • Organizational Leadership
  • Customer Service Engagement
  • HR Operations
  • Data Management
  • Fiscal & Budget Management
  • Strategic Planning & Implementation
  • Performance Management
  • Regulatory Compliance
  • Crisis Intervention
  • Rapid Process Improvement
  • Change Management
  • Accounting, Managing, Treasury
  • Administrative, Meetings, Vision
  • Streamline, Mental health
  • Agency, Office
  • Automated Teller Machine, Monitors
  • Banking, Organizational
  • Benefits, Performance Reviews
  • Billing, Performance Management
  • Budget Management, Personnel
  • Business strategies, Policies
  • Change Management, Presentations
  • Credit, Process Improvement
  • Clients, Processes
  • Customer Service, Program development
  • Data Management, Program Evaluation
  • Debit, Quality Assurance
  • Documentation, Quality improvement
  • Financial, Reporting
  • Financial Management, Research
  • Functional, Scheduling
  • Hiring, Sound
  • Human Resources, Strategic
  • HR, Strategic alliances
  • Insurance, Strategic Planning
  • Leadership, Supervisory
  • Resource advocacy
  • Health coaching
  • Program Activities
  • Schedule Coordination
  • Informational Materials
  • Assignment Management
  • Medical Assessment Mastery
  • Report Preparation
Work History
Accounting Services Manager, 01/2018 to Current
DHS – Atlanta, GA
  • Oversee a monthly child support disbursement of over 60 million dollars to Georgia Families.
  • Manage daily operations including daily child support disbursement, Statewide Interstate refunds, hiring, onboarding, Financial Management and Service Improvement.
  • Provide effective leadership, clear guidance and appropriate program development and coordination of all day to day financial activities of the Division.
  • Manage all DCSS Operating Account and the Statewide Debit Card Program.
  • Monitors and Manage all Child Support Banking Contract development/renewals/amendments.
  • Analyze the effectiveness of existing programs to ensure the identified outcome measures are achieved.
  • Ensure agency compliance with policies, regulation, appropriate documentation, and reporting requirements.
  • Develop and implement business strategies and plans to meet Child Support vision.
  • Establish and forge relationships with other Agencies to collaborate and facilitate the development and integration of operating program initiatives and activities.
  • Direct and Develop efficient methods, internal controls, programs and procedures to improve cost effectiveness, streamline organizational financial structures, and assure conformity with sound management and business principles for the Field Offices.
  • Facilitate and Direct Internal Statewide Financial Audits of all DCSS field offices that resulted in operational excellence of 99.56%.
  • Analyze all collected data and findings and interpret complex legislative, regulatory, and policy guidance for use in managing Child Support programs.
  • Ensure Rapid Process Improvement (RPI) Standard Operating Procedures are implemented and followed in all case management practices.
  • Consult with Performance Management to ensure effective and proper corrective actions are put in place to increase performance and maintain compliance with all federal regulations.
  • Function as liaison between other Financial division, State Accounting Office and Office of State Treasury to facilitate our processes, reports and Internal Control guidelines.
  • Provide Technical advice and assist with projects and presentations as assigned by the DHS Executive Leadership Team.
CLINICAL CARE SUPERVISOR, 12/2013 to 12/2017
Pathway Center for Behavioral Health – Carrollton, GA
  • Supervised Carroll and Heard County Center.
  • Supervised daily operations including hiring, training, scheduling, Financial management, billing and resource acquisition.
  • Supervised and oversee multi-functional program activities involving complex range of Mental health programs.
  • Coordinated and Supervised a staff of 14 Fulltime Employees, 4 Part-time Employees and 2 Contract Physicians.
  • Analyzed collected stakeholder's data and findings and interpret complex legislative, regulatory, policy guidance for use in managing all mental health programs.
  • Ensured alignment between the vision of the Center, the needs of the clients and the Department of Behavioral Health and Developmental Disability.
  • Supervised strategic partnerships with the Division of Family and Children Services, County Courts and Psychiatric Outpatient and Inpatient facilities.
  • Coordinated all County Case Management duties which included Therapy, Medical Services, Housing Program Assistance, Medical Insurance Provision and Disability Benefits.
  • Provided daily guidance, advice and assistance to Clinical Therapists, Case Managers, Administrative Staff, and new hires.
  • Ensured and oversee compliance with the CMO providers, Medicaid providers and Parental Court Accountability program.
  • Provide Technical advice to Quality Assurance Team in developing clinical policies, improvement plans, regulations, and contractual obligations.
  • Managed all Personnel HR Functions that includes yearly Performance Reviews, Reference Checks, Staff time and Leave reports.
  • Develop orientation and training for new Staff and work with Human Resources to recruit and select new Staff for both Carroll and Heard County Clinic.
  • Perform audit reviews to identify quality improvement needs and plans and provide recommendations based on research findings and product performance.
  • Participated in other Supervisory meetings as assigned.
SENIOR BRANCH SPECIALIST, 06/2002 to 08/2009
IBM Southeast Employees Federal Credit Union – Atlanta, GA
  • Supervised/trained tellers, developed strategic alliances, and solicited business accounts.
  • Performed monthly Branch and Vault Audits.
  • Supervised all daily operations, opened/closed the branch, secured vault, and daily m the Automated Teller Machine.
  • Managed and coordinated daily banking activities i.e.
  • ACH authorizations, credit card reconciliations, deposit transfers, bank reversal requests, fees and journal entries.
  • Reconciled weekly debit card transactions, disbursements, research/correction of disbursement errors & reversals.
  • Managed employee personnel performance and developed improvement plans.
  • Resolved escalated customer issues in a timely manner.
  • Increased branch's revenue by 200% annually.
  • Consistently exceeded both branch and individual's goals monthly.
  • Won the quarterly Employee Excellence Award multiple times.
Education
Master of Science: Organizational LeadershipBRENAU UNIVERSITY - Gainesville, GA
Bachelor of Arts: SociologyGEORGIA STATE UNIVERSITY - Atlanta, GA
Associate: Business AdministrationATLANTA METROPOLITAN COLLEGE - Atlanta, GA
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Resume Overview

Companies Worked For:

  • DHS
  • Pathway Center for Behavioral Health
  • IBM Southeast Employees Federal Credit Union

School Attended

  • BRENAU UNIVERSITY
  • GEORGIA STATE UNIVERSITY
  • ATLANTA METROPOLITAN COLLEGE

Job Titles Held:

  • Accounting Services Manager
  • CLINICAL CARE SUPERVISOR
  • SENIOR BRANCH SPECIALIST

Degrees

  • Master of Science : Organizational Leadership
    Bachelor of Arts : Sociology
    Associate : Business Administration

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