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Dedicated Project Manager successful at work flow planning, collaboration and management of assigned work plans.
High-achieving professional possessing excellent communication, organizational and analytical capabilities.
Results-oriented and high-energy professional with a talent for leading by example and inspiring performance.
Managed and grew over $900,000 in annual recurring revenue.
Boosted company sales by $23,000 in April, 2015 through innovative plans which involved direct outreach to inactive customers. Managed and implemented sales promotions. Trained employees on how to promote sales.
Increased profit margins by 40%. Responsible for researching and selecting alternate wholesaler.Influenced CEO to switch providers. Managed transition to new supplier. Created brand recognition inserts and labeling. Launched new product promotions through broadcast emails and cold call solicitations to customers. Developed selling and promotional prices.
Enhanced employee use of database. Developed quotes and proficient follow-up methodologies in custom database allowing for quick and accurate conversion of quotes into customer records and orders.
Executed accounts receivable reporting enhancements and reconciliation procedures.
Assisted in the creation of vendor contracts from outside vendors.
Established accounts receivable system to collect payments from over 6,000 customers.
Developed operating and marketing expense budget for management.
Reviewed vendor contracts for outside vendors.
Skilled in QuickBooks Software for management of financials.
Recorded and reconciled bank transactions
Collaborated with management to develop and execute marketing campaigns, including new promotion launches. Responsible for training staff on “how to promote” selling, promotion roll outs, promotion tracking, cost control and monthly/quarterly reporting to management. Worked with designers to create brochures and printed marketing materials. Disseminated via ConstantContact.com email to leads and existing customer bases. Developed a follow up strategy to reach existing customers offering the new program.
Worked with Database developers to allow for quick screening of customer account history. Customer service and sales employees used these quick view changes to up-sell on services and reinforce the services DRNA is providing to enhance the brand.
Managed accounts and served as primary liaison between large client and company to ensure clarity of services, goals and quality. Grew revenue base from one group account from $141,000 in 2009 to $1,123,674 by December 2014. Responsible for ensuring all inquiries, orders, technical issues, billing, and servicing schedules were completed and exceeded customer’s satisfaction.
Increased reorder rates by 25% through various promotions implemented through direct calling, mailing, faxing and emails. Used regulation key points to drive sales. Trained sales staff on soliciting reorders to further grow the revenue.
Trade Shows: Designed presentations and created marketing collateral for sales meetings and trade shows. Developed schedules and promotions. Managed all exhibitor logistics.
Managed the in-house advertising program consisting of mailings and email broadcasts.
Implemented a new shipping policy. Generated $7,500 in additional revenue in the first two months. Priced the rates competitive enough so that customers were not discouraged to reorder.
Created an official company page on Facebook and Blog to facilitate interactions with customers. Facebook.com/dentalrecyclingnorthamerica
Managed company blog, conferences and events both offline and online.
Successfully organized and assisted in developing an 8 CE Credit Course. Received continuing education accreditation from the Academy of General Dentistry, PACE.
Assisted in the design of the company’s website. Reviewed content, layout selection and grammar. Project completed in one month.
Provided support for CEO in managing schedule and projects. Created meeting agendas.
Standardized department filing system to increase efficiency. Created filing systems along implementing filing categories for staff to more efficiently file documents.
Wrote reports and correspondence from dictation and handwritten notes.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Assisted in scheduling expense and vendor payments.
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Community Outreach
- Partnered with Jamaica Family Center, a non-profit organization to reunite foster children with their biological parents.
- Mentored children within the community
- Organized luncheon events
- Assisted in several fundraising missions to provide educational resources and materials to families in the community
Volunteer Children's Teacher & Nursery Care
- Morningstar Foursquare Church, South Ozone Park, NY
- Volunteered twice per month to teach small groups. Developed and created lesson plans and developed worship services
- Mentored children
Special Events Planner & Moderator
- Moderated, planned and hosted weddings, bridal showers, baby showers and special services
Media Production
- Morningstar Foursquare Church, South Ozone Park, NY
- Developed slide show presentations, managed sound board
City University of New York - New York, NY
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School Attended
- City University of New York
Job Titles Held:
- Accounting Manager
- Marketing Manager
- Creative Consultant
- Office Manager
Degrees
- Bachelor of Arts
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