Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Reliable worker familiar with generally accepted accounting procedures, project management, team management, merchandising and sales/loans. Well-developed communication, relationship building and multitasking abilities. I am motivated to learn, grown and excel at work.

Skills
  • Training and Development
  • General Ledger Accounting Expertise
  • Bookkeeping
  • Finance
  • Payroll Processing
  • Documentation
  • Sales
  • Guest Services
  • Invoice Processing
  • Cash Handling
  • Product Knowledge
  • Cash Register Operation
  • Visual Displays
  • Loan Processing
  • Stocking and Replenishing
  • Exceptional Customer Service
  • Upselling
  • Shipping and Receiving
  • Store Merchandising
  • Cleaning
  • Month-end reports
  • Staff Management
  • Teamwork
  • Organizational skills
  • Office administration
  • Clear oral/written communication
  • Administrative support
  • Mail handling
  • Intuit QuickBooks specialist
  • QuickBooks expert
  • Opening and Closing Procedures
  • Developing Customer Relationships
  • Teller experience
  • Money transfers
  • Account servicing
  • Meeting sales goals
  • Revenue Generation
Work History
07/2017 to 01/2021 Accounting Manager James River Insurance | Chapel Hill, NC,
  • Managed all areas of accounting, including accounts payable and receivable, general ledger management, banking reconciliations and monthly balance sheet statements.
  • Managed accounting operations, including journal entries, collection efforts, reconciliations and payroll processing.
  • Generated sales tax reports for each operational jurisdictions, monitored bi-weekly payroll and prepared and paid out sales commissions.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
03/2016 to 07/2017 Office Manager Abm | Whitehall, MI,
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Maintained computer and physical filing systems.
  • Managed office operations while scheduling appointments for department managers.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Maintained up-to-date knowledge of product and service changes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Completed and processed paperwork for new and existing customers needing specialized assistance.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Tracked stock availability to order supplies for timely stock replenishment.
  • Attended to customer complaints and processed product return or replacement requests.
  • Assembled completed orders and processed accurate payments to minimize accounting errors.
  • Rotated merchandise and displays to feature new products and promotions.
09/2014 to 03/2016 Sales Lead Manager General Dynamics | Coralville, IA,
  • Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
  • Attended weekly meetings with management to discuss and optimize strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
02/2006 to 09/2014 Administrative Clerk Money Man Pawn Shop | City, STATE,
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Entered data into Compupawn system and updated customer contacts with information to keep records current.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Prepared financial statements, business activity reports, annual budgets and other records.
  • Assisted with daily cash and ATM balancing.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Structured and finalized secured and unsecured loans.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed timely and efficient administrative functions, including receiving and sorting mail, preparing packages for delivery and scanning documents.
  • Performed bookkeeping work, including posting data or keeping other records concerning costs of goods or services or shipment of goods.
  • Responded to customer concerns and questions on daily basis.
  • Estimated value and gave appraisals of merchandise for prospective clients.
  • Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
  • Processed payments, handled cash and securely initiated bank deposits for revenue-grossing pawn shop.
  • Generated new loan business by making phone calls to potential clients.
  • Performed store open and close procedures as part of shift responsibilities.
  • Received and processed payments for loan values and item purchased, recording all transactions in system.
Education
Expected in 05/2003 High School Diploma | Timberland High School, St Stephens, SC, GPA:

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Resume Overview

School Attended

  • Timberland High School

Job Titles Held:

  • Accounting Manager
  • Office Manager
  • Sales Lead Manager
  • Administrative Clerk

Degrees

  • High School Diploma

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