, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Reliable worker familiar with generally accepted accounting procedures, project management, team management, merchandising and sales/loans. Well-developed communication, relationship building and multitasking abilities. I am motivated to learn, grown and excel at work.
Skills
Training and Development
General Ledger Accounting Expertise
Bookkeeping
Finance
Payroll Processing
Documentation
Sales
Guest Services
Invoice Processing
Cash Handling
Product Knowledge
Cash Register Operation
Visual Displays
Loan Processing
Stocking and Replenishing
Exceptional Customer Service
Upselling
Shipping and Receiving
Store Merchandising
Cleaning
Month-end reports
Staff Management
Teamwork
Organizational skills
Office administration
Clear oral/written communication
Administrative support
Mail handling
Intuit QuickBooks specialist
QuickBooks expert
Opening and Closing Procedures
Developing Customer Relationships
Teller experience
Money transfers
Account servicing
Meeting sales goals
Revenue Generation
Work History
07/2017 to 01/2021Accounting ManagerJames River Insurance | Chapel Hill, NC,
Managed all areas of accounting, including accounts payable and receivable, general ledger management, banking reconciliations and monthly balance sheet statements.
Managed accounting operations, including journal entries, collection efforts, reconciliations and payroll processing.
Generated sales tax reports for each operational jurisdictions, monitored bi-weekly payroll and prepared and paid out sales commissions.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
03/2016 to 07/2017Office ManagerAbm | Whitehall, MI,
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Maintained computer and physical filing systems.
Managed office operations while scheduling appointments for department managers.
Responded to customer requests for products, services and company information.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Maintained up-to-date knowledge of product and service changes.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Completed and processed paperwork for new and existing customers needing specialized assistance.
Kept customer spaces clean, neat and organized for maximum appeal.
Tracked stock availability to order supplies for timely stock replenishment.
Attended to customer complaints and processed product return or replacement requests.
Assembled completed orders and processed accurate payments to minimize accounting errors.
Rotated merchandise and displays to feature new products and promotions.
09/2014 to 03/2016Sales Lead ManagerGeneral Dynamics | Coralville, IA,
Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
Attended weekly meetings with management to discuss and optimize strategies.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
Maintained clean sales floor and straightened and faced merchandise.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Issued receipts and processed refunds, credits or exchanges.
Opened and closed store independently and prepared nightly bank drop for manager.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Used POS system to process sales, returns, online orders and gift card activations.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
02/2006 to 09/2014Administrative ClerkMoney Man Pawn Shop | City, STATE,
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Entered data into Compupawn system and updated customer contacts with information to keep records current.
Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Quickly and accurately counted drawers at start and end of each shift.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Kept orderly and accurate accounting records by monitoring sales documentation.
Prepared financial statements, business activity reports, annual budgets and other records.
Assisted with daily cash and ATM balancing.
Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Reviewed and edited loan agreements to promote efficiency and accuracy.
Structured and finalized secured and unsecured loans.
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