Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
I have worked for a diversified number of companies such as GE Capital, Household Finance and LSI in collection, credit and customer service / Inside Sales. Experience in Finance, Textile, Medical, Manufacturing and Retail sectors. Highly focused, analytical and skilled in troubleshooting all accounting issues with speed and efficiency to streamline process and procedures.
Skills
  • Account reconciliation
  • Analytical reasoning
  • Exceptional organization
  • Ethical approach
  • Advanced computer proficiency (both PC and Mac)
  • Strong in MS Access and Excel

 

  • Strong in MS Access and Excel
  • Superior attention to detail
  • Expert in GAAP and statutory reporting
  • Expertise in invoice and payment transactions
  • Accounts Receivable Analyst (Average DSO at last job=32 days)
Education
Boston University Boston, Massachusetts Expected in 1984 Bachelor of Arts : Business Administration - GPA : Business Administration
New Bridge College Tustin, California Expected in Paralegal Certificate : - GPA : National Textile Credit Association - 2001 - Present
Work History
Lennar Corp., - Accounting Manager
Florida, FL, 10/2001 - Current
  • Responsibilities Work with Senior Management (as member of Corporate Strategic Planning Team) and all Sales-related departments to establish process improvements across all business units Act as assistant to CFO and general advisor for business and legal document resolution Provide timely and accurate accounting reconciliation and reporting for Accounts Receivable, AP, Cash/billing, Claims and Budget.
  • Timely filing of lien or bankruptcy claims.
  • Analyze/prepare month-end closing of AP/AR Journal and generate financial reports Manage and reconcile bank accounts, G/L reconciliation, cash and credit cards Manage Company Credit, Cash / Credit Card, Claims and Accounts Receivable processes including EDI and Vendor contacts to maintain / reduce processing chargebacks, motivate and lead Inside Sales/CSR team.
  • Audit and approve customer Line of credit and credit limits (USA/Canada) for key and high volume sales.
  • Strong credit underwriting skills Research and develop credit/collection / HR guidelines to improve efficiency and minimize risk Work directly with internal/external auditors on AP, AR & HR issues Negotiate and approve settlement options to resolve disputes and mitigate litigation Analyze/set departmental goals and prepare budget forecasts to track actual results vs.
  • goals Monitor and assess staff training, performance and workloads Establish Credit Team policies and procedures to promote sound credit approval practices Research Federal and State regulations to provide training on new and existing GAAP, collection, bankruptcy and credit laws ensuring compliance with the Fair Debt Collection Practices Act and the Fair Credit Reporting Act Achievements Produced better than Textile/Furniture Industry's Best in Class results in the Daily Sales Out (DSO) category: 29 days (2013 Best in Class: 31) and an average of 33 days (2001-13) Limited Bad Debt Write-offs to 0.025% of $65M annual sales 2001-13: maintained same headcount while company sales more than tripled Consecutive Winner of Service Excellence awards: 2009-Bronze, 2010-Silver, 2011-Gold, 2012-Gold and 2013-Platinum.
  • 2005 President's award individual service excellence winner Implemented credit card policies to minimize charge backs and maintain PCI 2.0 compliance Using Baldridge Performance Excellence guidelines, created 2010-2013 Performance Reports for qualitative/quantitative identification of continual process improvements Initiated and led many improvement teams to create more efficient processes Designed and implemented Accounts Receivable module within existing ERP system Designed and implemented automated cash posting within existing ERP system Annually update employee handbook to comply with new employment laws and regulations.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.
  • Facilitated successful internal and external audits through sound and thorough documentation.
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Reconciled vendor statements and handled payment complaints or discrepancies.
  • Reviewed all expense reports for accuracy and proper expense disclosure.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
Cretex - Operations Manager
Dassel, MN, 07/1999 - 10/2001
  • Responsibilities Worked with court-appointed trustee to execute and implement bankruptcy court ordered requirement to fulfill previous company's incomplete customer orders Setup and managed Customer Service Call Center consist of 15 CSRs Created and managed qualification and fulfillment procedures to satisfy pre-bankruptcy incomplete/outstanding orders with successful collection of $1.4M in revenue Reported collection of net profit back to the trustee and new management Supervised cash management team of two accountants.
  • Managed bank accounts and G/L reconciliation.
  • Prepared month-end closing of Accounts Receivable Journal and generated financial reports including detailed account analysis for 200,000 customers amounting to $200M in revenue.
  • Responsible for reconciliation of all cash, credit cards and private label financing Monitored and maintained 6 A/R & Credit Specialists' performances and workloads Participated in the new company setup, design and implementation phases of Oracle Financials A/R module and managed team of 6 end users to successfully deploy project working with production team Generated monthly aging reports.
  • Analyzed results of various periods to establish new collection goals and produced status reports Review and approve bad debt accounts to be assigned to appropriate collection agencies Achievements Initiated and led two teams to create, configure, integrate and deploy Oracle Financials Order Management subsystem within an existing manufacturing environment.
Triad Medical Inc - Credit/Operations Manager
City, STATE, 05/1998 - 06/1999
  • Responsibilities Responsible for all Inside sales functions including daily cash posting, credit cards, collection and sales call center Reconciled cash and credits cards totaling over $6M in revenue for over 40,000 individuals and small business owners Responsible for approval of credit on new accounts.
  • Worked with financial statements, credit bureaus and credit references to determine credit limits for potential customers such as privately-owned pharmacies to larger healthcare centers Provided training and support to collection and credit and sales staff.
  • Was responsible for developing new, cost-effective processes as well as enhancing current processes Accountable for all aspects of new hires, employee performance reviews, computer system training and adherence to company standard procedures.
  • Managed a team of 8 collectors and customer service representatives Responded to written and verbal complaints and worked with attorney offices in response to bankrupt accounts and settlement approvals.
Aegis Consumer Finance, Inc - Regional Loan Service Manager
City, STATE, 09/1995 - 05/1998
  • Responsibilities Successfully lead the branch in exceeding company goals on consistent basis by effectively managing Collection, Credit and A/R departments Responsible for collection of approximately 12,000 to 24,000 accounts of C and D automobile portfolios.
  • Serviced approximately 3M accounts totaling $60M in revenue Responded to written and verbal complaints from the Attorneys' General Offices in all states to successfully protect company's interests and legal rights.
  • Managed all bankrupt accounts Conducted training sessions for customer service, credit and collection staff to educate and update the team on new credit and collection laws.
  • Was responsible for a staff of 7 supervisors and 135 representatives Conducted frequent briefings and advisory meeting with the officers of the company as well as internal and external representatives Provided quarterly/annual internal credit and collection audit reports to the company officers.
Affiliations
Memberships 2001-Present: National Textile Industry Credit Managers Association 1999-2001: National Notary Association
Accomplishments
  • Trained 55 employees on new EDI and ERP systems.
  • Successfully completed GST audit 2 years ago.
  • Consecutive Winner of Service Excellence awards: 2009-Bronze, 2010-Silver, 2011-Gold, 2012-Gold and 2013-Platinum.
  • Received President's award- Individual Service excellence winner in 2005.
Skills
accounting, Accounts Payable, Accounts Receivable, analytical skills, AP, AR, attorney, Banking, billing, Budgeting, Budget, C, Call Center, cash management, closing, Credit, Customer Service, dependable, detail-oriented, EDI, ERP, Senior Management, filing, financing, financial, financial statements, HR, Inside Sales, legal, litigation, people management, managing, Excel, Microsoft Office, Oracle Financials, Order Management, Paralegal, PCI 2.0, performance reviews, Platinum, policies, processes, profit, reporting, requirement, Research, Sales, sound, staff training, Strategic Planning, team player, written

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Resume Overview

School Attended

  • Boston University
  • New Bridge College

Job Titles Held:

  • Accounting Manager
  • Operations Manager
  • Credit/Operations Manager
  • Regional Loan Service Manager

Degrees

  • Bachelor of Arts
  • Paralegal Certificate

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