accounting collections supervisor resume example with 17+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Experienced Accounting, Credit and Collections professional with 20+ years dedicated to meeting company deadlines and goals. Results driven and able to lead a team or work independently. Proficient in utilizing multiple systems to compile data and complete reporting. Has developed procedural manuals for training and streamlining purposes, guided teams in reduction of past due balances and chargebacks, implemented new processes and procedures for improvement, lead various charters in resolving billing and payment opportunity Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Computer Skills
Proficient with
Microsoft Office, SAP Software Solutions, SalesForce, JD Edwards, Concur
Accounting/Collections Supervisor, 02/2014 to 08/2018 The First State Bank – 208 E. 2Nd Street, Sweeny,
Developed and maintained effective organization through selection, training, compensation, and motivation of Accounting personnel
Supervised department operations; accounts payable, collections, bank account reconciliations, cash application, data analysis, expense report processing, and employee expense reimbursement
Managed distribution of departmental assignments, trained employees, evaluated employee performance, provided employee feedback, and addressed employee performance issues; handled payroll related matters, including timecard adjustments and approval, scheduling, and personnel time off requests
Estimated weekly cash report and payment forecast; authorized all electronic payments
Prepared bank reconciliations, credit card payment reconciliations and G/L entries
Completed electronic billing through customer portals, and tax related credit/re-bill entries
Performed month-end and year-end closing and balancing procedures in compliance with company policies and procedures;
Ensured IRS 1099 tax form preparation and filing
Created reports for Collection personnel to ensure past due accounts were addressed and documented according to policy
Utilized customer aging to monitor receivables and collections progress
Communicated with Sales Reps and Regional Directors on customer related matters, solicited their assistance with collections when necessary
Negotiated payment plans
Coordinated escalation of past due accounts to third party collections, maintained bad debt records
Maintained third party tax reporting system to include, SAP communication, exemption certificate management, monthly returns export, and preparation of monthly tax returns
Managed state sales tax audits
Reviewed credit card transaction processing and analyzed interchange fees and reporting
Provided reports and documents to external auditors for annual audit
Provided information for all auditor inquiries
Credit Analyst, 08/2007 to 11/2013 The Southern Company – Albany, GA,
Lead team of Credit Analysts, provided weekly objectives, and motivated team to achieve monthly cash goals, and reduction in chargebacks
Built agings from text files on weekly basis and provided collection focus and directives to Analysts
Served as escalation point for challenging collection opportunities
Provided system and policy/procedure training for new Analysts and ongoing training for current team members
Managed account portfolio consisting of 8 figure balance
Ensured timely payments and chargeback resolution
Negotiated customer payment plans that optimized cash position, promoted flow of new orders, as well as maintained customer relationships
Reconciled cash application opportunities and developed procedures for improvement
Rectified billing issues and provided directives to Billing Team for corrections
Facilitated onboarding of new billing processes for customers with special requirements to include, EDI, web-based billing, and consolidated invoicing
Utilized online billing systems such as, Ariba, Xign, Taulia and InfoAccess to verify payments and manage invoice rejections
Reviewed and approved credit for new customers using D&B, bank and trade references
Completed AR Roll Forward and bank reconciliation on daily basis to confirm AR/sales/ cash balance to G/L
Prepared weekly Borrowing Base
Supervisor, 01/2000 to 10/2006 Armor Holdings, Inc – City, STATE,
Supervised staff of 5 collectors
Developed Credit Department procedures for Sarbanes-Oxley compliance
Proficient department tasks; cash application, deposit preparation, maintaining credit files, customer set-up, credit adjustments, cash postings, and G/L reconciliations
Forecasted collection goals for 18 subsidiaries
Managed hold/release process for customers with overdue balances
Initiated collection calls on delinquencies, setting up payment plans if necessary
Approved terms, new credit lines, and credit line increases
Worked with Customer Service to resolve customer order discrepancies
Reviewed requirements for Letters of Credit, prepared and presented docs to bank
Arranged prepayments and contracts for international accounts
Submitted DD250 forms for government orders for shipment acceptance and payment
Developed and updated tracking spreadsheets for process monitoring and reporting
Education
Bachelor’s of Business Administration: , Expected in 12/2008 to University of N Florida - Jacksonville, FL GPA:
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