accounting clerk inventory support shrinkage analyst resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Accounting experience in the retail industry. Skills in a variety of office support tasks with increasing responsibility and consistent high levels of productivity. Able to adapt and contribute to major organizational changes in the work environment and work task office functions with a positive attitude.
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • High customer service standards
  • Call center management experience
  • Professional and mature
  • Strong problem solver
  • Dedicated team player
  • Results-oriented
  • Excellent communication skills
  • Customer service-oriented

Exceeded corporate target for customer satisfaction for [number] months in a row.Preserved an accuracy of [Number]% during [Number] years of employment.Reduced processing time by [Number]%.

2004 to
Accounting Clerk/ Inventory Support Shrinkage Analyst Neighbors Credit Union Manchester, MO,
  • Corrected any physical counts that were incorrect.
  • Processed any book errors that were identified.
  • Identify and correct any global issues that were affecting the store's inventory.
  • Analyze any concerns the customers may have with their inventory numbers.
10/2014 to 05/2015
Customer Service Specialist Ed Napleton Automotive Group Glendale, WI,
  • Supported team members by completing store operations such as assisting with physical inventory counts, keeping inventory storage clean and organized so that product can be found quick and easy.
  • Receive all incoming shipments, unpack received orders and place merchandise in correct location either on the sales floor or in the stock room.
  • Assisted with pricing and signing, marked all clearance items and moved to assigned areas on the sales floor.
  • Prepared wall displays on the sales floor.
  • Greeted customers coming into the store and assisted with any question and/or concerns.
12/2013 to 05/2014
Service Consultant Cambridge Savings Bank Arlington Heights, MA,
  • Reviewed inventory report for client to insure on hand was accurate.
  • Track 10 different areas twice weekly and replenished numerous supplies when inventory was low.
  • Provided extra supplies on request for customers when need.
  • Verified accuracy on purchase orders then entered data into system with 100% accuracy rate.
2008 to 2011
Accounting Clerk/Store Inventory Management JC Penney Corp City, STATE,
  • Completed voluntary training with another department to resolve a store processing issue then lead all team members in the inventory dept the process, results made a more efficient procedure that reduced all store shrinkage to a 100% accuracy rate.
  • Organized and assisted team members, launching a project that made a large accurate impact on the store to floor restock reports which generated more sales.
  • Identified a process that was at 0% accuracy rate per week, implemented a new process resulting in 100% stores inventory.
  • Retrieved and resolved an average 800 inquiries in any given week.
  • Consistently met performance in speed, accuracy and volume in all areas of responsibility.
2006 to 2008
Accounting Clerk/Financial Inventory Management JC Penneys Corp City, STATE,
  • Created data and compiled reports on all vendors for any discrepancies and processed needed corrections.
  • Provided timely financial and operational information to senior management.
  • Operated and analyzed a process done in financial inventory area and found it would be a better fit in store inventory area.
  • Restructured process and moved to new area, trained 12 associated on the new process saving 6 hour a day in running from one department to the other department for needed information.
2004 to 2006
Accounting Clerk/ Inventory Support Shrinkage Analyst Lead JC Penneys Corp City, STATE,
  • Trained and lead a team of 4 associates, analyzing stores inventory shrinkage.
  • Examined all data to ensure accuracy was consistent and complete then processed adjustments if needed.
  • Perform intermediate to complex analysis and prepare reports including conclusions on forecast and trends.
  • Communicated clearly, proactively and concisely with store associates to resolve inventory issues.
2000 to 2004
Accounting Clerk/Supplier Relations JC Penneys Corp City, STATE,
  • Served as a liaison for JC Penney with current and new vendors in the resolution of invoice and payment related issues.
  • Handled accounts payable and receivable records with the buyers for various vendor issues to maintain long term customer relationship.
  • Halted payments to vendors if they were in a debit balance, contacted vendors with discrepancies investigated and worked with vendors in order to meet and exceed customer expeditions in a timely manner.
2000 to 11/2000
Auditor JC Penneys Corp City, STATE,
  • Reviewed invoice accounts to insure accurate billing.
  • Any overcharge differences in cost agreement with the vendor, processed chargeback for the difference.
1984 to 11/1999
Data Entry Filing Clerk JC Penneys Corp City, STATE,
  • Filed all vendor accounts payable in Julian date order for three months running cycle then imaged them and sent them to be recycled.
  • Verified that information in the computer system was up-to-date and accurate.
  • Entered all accounts payable into system for vendor payment.
Expected in 2012
: Certified Nursing Assistant
Davis Applied Technology College - Farmington, Utah
Expected in 1999
Business Management Certificate: Business Management
University of Utah - Salt Lake City, Utah
Volunteer working with stroke and cancer patients 2011-2012 Volunteer work at Lakeview Hospital 2012
Additional Information
  • Volunteer experience Volunteer working with stroke and cancer patients 2011-2012 Volunteer work at Lakeview Hospital 2012

accounts payable, accounts payable and receivable, AP, balance, billing, book, Business Management, COGNOS, client, debit, senior management, financial, General Ledger, inventory, Ledger, Access, Excel, MS Outlook, Power Point, MS Word, Nursing, Oracle, People Soft, Platinum, pricing, quick, sales, Six Sigma

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Resume Overview

School Attended

  • Davis Applied Technology College
  • University of Utah

Job Titles Held:

  • Accounting Clerk/ Inventory Support Shrinkage Analyst
  • Customer Service Specialist
  • Service Consultant
  • Accounting Clerk/Store Inventory Management
  • Accounting Clerk/Financial Inventory Management
  • Accounting Clerk/ Inventory Support Shrinkage Analyst Lead
  • Accounting Clerk/Supplier Relations
  • Auditor
  • Data Entry Filing Clerk


  • Business Management Certificate

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