Medical receptionist with background in billing and collections, records management and maintenance and appointment setting. Desires a role in a medical office environment. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Reliable professional offering a keen understanding of data confidentiality and HIPAA regulations. Determined Payment Poster with over thirty years of experience in batch total processing and incomplete payment identification. Accomplished in reducing errors through the implementation of internal controls. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Medical terminology expert
Billing and collection procedures expert
Records management professional
Knowledgeable in Epic, Greenway, Athena, and Advanced MD
Patient referrals expert
Familiar with commercial and private insurance carriers
Customer relations
Insurance and collections procedures
Understands insurance benefits
Composed and professional demeanor
Office management professional
Excellent problem solver
Resourceful and reliable worker
Close attention to detail
Adept multitask
Office support (phones, faxing, filing)
Excellent verbal communication
Complaint Resolution
Recordkeeping Strengths
Multi-Line Phone Talent
Customer Needs
Researching Issues
Providing Guidance
Team Player
Positive Attitude
Payment Posting
Detail-Oriented
Medical Terminology
Ability To Learn
Excellent Time Management Skills
Collect Payments
Insurance Claims
Payment Collection
Schedule Appointments
Multitasking Abilities
Work History
08/2016 to 12/2019
Accounting Clerk IBaptist Health Care – Gulf Breeze, FL,
Created daily and weekly cash reports for accounting management.
Coded and entered at least thirty invoices each day into in-house accounting software.
Examined, categorized and sorted incoming documents.
Tracked incoming and outgoing files and materials.
Responded to internal and external requests for information.
Entered numerical data into databases in timely and accurate manner.
Monitored status of accounts receivable and payable to facilitate prompt processing.
Communicated with suppliers to reconcile invoice payments.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Investigated daily variances uncovered with reports and corrected errors to resolve discrepancies.
Processed all incoming and outgoing invoices and payments.
Provided key clerical and administrative support to senior accounting staff.
Entered figures using 10-key calculator to compute data quickly.
Evaluated employee expense reports and verified accuracy.
Provided primary customer support to internal and external customers.
Responded to customer requests for products, services and company information.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Resolved customer problems and complaints.
Kept reception area clean and neat to give visitors positive first impression.
Provided clerical support to company employees by copying, faxing and filing documents.
Sorted, received and distributed mail correspondence between departments and personnel.
Received and routed business correspondence to correct departments and staff members.
Responded to inquiries from callers seeking information.
Kept vendor files accurate and up-to-date to expedite payment processing.
Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
Disbursed petty cash by recording entries and verifying documentation.
09/2013 to 08/2015
Office AssistantLewis-Clark State College – Lewiston, ID,
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Precisely completed appropriate claims paperwork, documentation and system entry.
Professionally and courteously verified appointment times with patients.
Assisted in maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Verified patients’ eligibility and claims status with insurance agencies.
Entered orders into EMR system efficiently and without errors.
Prepared patient charts accurately and neatly for clinic.
Prepared patient charts, pre-admissions and consent forms as necessary.
Processed accounts receivable and accounts payable.
Received and routed medical records.
Received and processed medical records requests.
Input data into computer programs and filing systems.
Sorted materials and file according to guidelines.
Processed patient admission and discharge documentation.
Adhered to all facility, company and legal guidelines.
Responded to materials requests and retrieved necessary information.
Obtained patient releases for dissemination of information.
Prepared mailings of information and documentation.
Interacted and communicated easily with department personnel and public.
Performed same duties as listed above.
Assessed calls and inquiries to prioritize services based on medical emergencies.
07/2006 to 07/2013
Medical ReceptionistPatient Account Services – Chantilly, VA,
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Precisely completed appropriate claims paperwork, documentation and system entry.
Professionally and courteously verified appointment times with patients.
Assisted in maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Verified patients’ eligibility and claims status with insurance agencies.
Entered orders into EMR system efficiently and without errors.
Prepared patient charts accurately and neatly for clinic.
Prepared patient charts, pre-admissions and consent forms as necessary.
Developed and produced all office flyer notifications for important policy changes, office news and events.
Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
Performed monthly inventory and maintained office and medical supply counts.
Interviewed patients to obtain medical information, weight and height measurements and vital signs.
Documented patient information obtained from interviews.
Assessed patients and documented their medical histories.
Received and routed medical records.
Received and processed medical records requests.
Prepared mailings of information and documentation.
Received patients payments.
Handled medication refills
Completed in timely manner prior authorizations
Collected balances and posted payments
Scheduled required test with specialist
Handled all request for referrals
Checked patient data including insurance, demographic and health history to keep information current.
Education
Expected in 1989
High School Diploma: Glen Burnie High School - Glen Burnie, MD, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
