Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Motivated Manager with 10 years of office and management experience. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record.
Customer-oriented Manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Articulate Manager driven to succeed. Strategic planning and client relationship management expert.
Skills
Client-focused
Team collaboration
Muli-line phone operations
Guest flow management
Data entry
Policy evaluation
Client needs assessment
Greeting guests
Customer relations
Microsoft
Experience
11/2019 to Current
Accounting ClerkAltura Credit Union – Indio, CA,
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Offered results-driven accounting assistance to company departments with knowledgeable payroll, AP, AR and expense tracking support.
Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation.
Kept records current and accurate with efficient reconciliations and variance resolution.
Coordinated timely payments from vendors, clients and accountholders.
Reviewed general ledger entries for accuracy and completeness.
Recorded payroll for three salaried and 129 hourly employees, including all taxes, benefits and special compensations.
Entered invoices into QuickBooks, updated accounts and identified aging balanced ready for collections activities.
Organized invoice and cash receipts, sales agreements and client cost confirmations.
Monitored accounts payable and receivable statuses and delegated related tasks.
Operated QuickBooks to enter financial data and compile reports.
Assisted with administrative tasks, including filing, answering phones and .
Updated required documents using QuikBooks, consistently checking for accuracy and fixing errors.
Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.
Prepared required documents for financial audits and presented audit findings to appropriate personnel.
Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
Worked with customers and company vendors to fix discrepancies in accounts payable and receivable.
Worked with department managers to address and resolve issues with documentation or financial entries.
Updated accounting ledger and journals with updated transaction information.
Supported clerical and administrative needs of senior department staff.
Established and maintained automated and manual accounting records, post receipts and turn-ins, and performed dues-ins and dues-outs accounting.
Prepared weekly payroll for more than 125 salaried and hourly employees.
Managed over 100 accounts through accurate and detailed revenue reporting.
Communicated with department managers and appropriate personnel about discrepancies and devised plans to reconcile financial issues.
Reconciled all expenses and accounts, including company credit cards and expense accounts.
Calculated and verified all figures, calculations and documents.
Coded invoices and other records to maintain organized and accurate records.
Ran company payroll for 125+ employees on biweekly basis.
Processed all payroll entries and reports for 125+ employees.
Collaborated with billing and account management departments to implement corporate collection policies in accordance with cross-functional objectives.
Used QuikBooks to track all income and expenses for Living Services business.
Entered as many as 100+ invoices each month.
Processed both outgoing and incoming payments and invoices.
Prepared bank statements, deposits and other various forms with accuracy and speed.
Performed diverse data entry of relevant information such as customer sales and company expenses.
Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
Collaborated with department managers to process business transactions and maintain excellent financial standing.
Compiled budget documents and monitored costs to maintain control systems.
Entered invoices into QuikBooks, updated accounts and identified aging balanced ready for collections activities.
04/2012 to Current
Relief AssociateWts International, Inc. – Miami, FL,
Ensured that workplace was safe at all times and environment was pleasant for staff members
Upheld the company's high standards for business via leading by example and encouraging all team members to adhere to corporate polices
Offered positive reinforcement to employees regarding job tasks, which increased overall efficiency and decreased worker turnover
Delivered level of service to customers in effort to build upon relationships for future clients
Consistently complied with company policies and government regulations
Encouraged, trained and disciplined employees to maximize performance
Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
10/2010 to Current
Floating ManagerElwyn – Phoenixville, PA,
I filled in for managers on vacation, sick time, etc. Oversaw day to day operations of retirement community, managed staff of 20 to 30 people daily. Completed basic office duties daily, including opening and closing procedures. Dealt with resident issues as they arose. Did whatever was necessary to ensure that the retirement community ran smoothly in the absence of the manager, including cleaning and serving meals when necessary.
12/2012 to 08/2015
ManagerHoliday Retirement/Butterfield Place – City, STATE,
Coordinated day-to-day and Claire-term activities within various business platforms
Maintained high level of morale and team-work on production floor through frequent communication with 30 employees
Reviewed performance reports and used data to develop continuous improvement initiatives
Coached new team members on job tasks and performance strategies
Improved and assessed process functionality to eliminate downtime and boost productivity
Communicated and coordinated with multiple departments to achieve top results
Greeted and assisted all customers daily in high-traffic retailer
Maintained open and professional team relationships to quickly identify and resolve issues
Facilitated on-site staff training and developed processes and procedures to increase accuracy
Analyzed employee workloads to meet seasonal fluctuation needs
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
Trained current employees on additional job positions to maintain coverage of roles at all times
Oversaw personnel recruitment, performance and scheduling
Consistently met financial targets with close monitoring of expenses, labor hours and supply use
Determined efficient work schedules for team on weekly basis to keep project moving and each shift properly staffed
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflow
Gave input on how to improve training and employee productivity
Managed day-to-day operations, including supervision and assignment delegation for 30-member team
Communicated store policy violations to upper management to prevent shrinkage and misconduct
Led employee performance reviews and discussed improvement strategies with each team member
Trained and mentored new employees to maximize team performance and achieve daily performance objectives
Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms
Enhanced team member productivity by improving monitoring systems and motivational strategies
Education and Training
Expected in
: Music, Business Carl Albert State College - Poteau, OK GPA:
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