accounting clerk resume example with 14 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Customer Service Representative/Lead Agent/Dispatcher - Client Relations - Data EntryResults. Driven,highly enthusiastic and
Motivated . 15 years of experience. Fast learner Strong client relations. Assisted customers over the phone regarding store
operations, product, promotions and orders. Telephone Service Professionally processed 80+ calls per day, providing
information and service to ensure customer satisfaction.
Core Qualifications
MS Windows proficient Quick learner Strong client relations Credit card processing Multi-line phone talent
Education
University of PhoenixTulsa, OKExpected in June 2007 ā āAssociates Degree:Business - GPA:Business
, Expected in ā āCoursework in Accounting, Finance and Statistics Completed Advanced Customer Service training: - GPA:
, Expected in ā āHigh school diploma Associate's Degree:Business - GPA:Business
Experience
American Stone - Accounting Clerk Lehi, UT, 01/2014 - 07/2014
Maintains accounting records by making copies; filing documents.
Maintains accounting databases by entering data into the computer; processing backups.
Protects organization's value by keeping information confidential.
QuickBooks Process checks, credit cards and bank statements.
Preparing, issuing and processing invoices and payments.
Maintain financial records of customers Reconcile statements Order all necessary office supplies.
Taking reservations for travel,flight verification,confirmation of driver availability,receiving and placing telephone calls,collecting payment for limousine trips,maintaining solid customer relationships by handling reservations, questions and concerns with speed and professionalism,data entry and use of software programs,Researching to troubleshoot customer informations.
Symmetry Medical - Lead Agent/Dispatcher Lansing, MI, 04/2010 - 05/2012
Assist agents in a call center setting as a assistant trainer.
I also provide assistance as a lead agent on the call center floor.
I have had the opportunity to monitor and grade calls and provide feedback to agent on how to handle a dispatched call from customers.
Handle a high call volume department and provide excellent customer service.
Symmetry Medical - Driver Manchester, NH, 12/2008 - 04/2010
Provide transportation to persons with disabilities who cannot board, ride, or disembark from a regular METRO fixed-route bus service.
Use Houston's key map to find customer's addresses, and find shortest routs in order to keep up with MetroLift's daily manifest.
Assist persons in wheelchairs onto and off of MetroLift.
Follow daily practices and procedures to comply with MetroLift's safety for all customers.
Two Men And A Truck - Driver Williamsport, MD, 07/2008 - 12/2008
Drive customers to and from the Hobby Airport, and assist the customers with their luggage.
Iconma, L.L.C. - Customer Service Representative Pierceton, IN, 04/2008 - 07/2008
Answered incoming calls in call center setting for Handset Protection and/or Road Assistance, Provided assistance in a prompt, courteous and efficient manner.
Utilized call center technology to input, track and report customer issues, managed daily performance ensuring high levels of customer service.
Thrifty Car Rental - sales agent/Customer Service Agent City, STATE, 10/2007 - 02/2008
Assist customers with car rentals, emergency roadside service handle general administrative duties, such as filing, faxing, copying and mailing.
Check order forms, confirm and cancel reservations Customer Service is responsible for assisting Avis customers with concerns/complaints before, during and after the rental.
Avis Budget Car Rental - Customer Service Agent City, STATE, 09/1999 - 08/2007
Customer service), assisted customers with car rental reservations confirmed and canceled existing reservations.
Maintained a high revenue in the selling of additional options and services to customers.
Processed customers concerns and complaints: before, during and after the rental in a timely manner.
Assisted customers with emergency roadside service, completed, reviewed and submitted various reports to supervisor.
Maintain and update rental agreement files; contact and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions.
Enter and maintain information in location logs.
Complete car exchange requests in computer system.
Was offered the position to assist with the Disability Department.
This position provided the skills needed to assist customers with hand controls, swivel seats and numerous of offers that the customer would need to navigate an Avis vehicle.
Handled general administrative duties: answered phones, transferred calls to other departments, take messages via email or phone, file, faxed, copied, and processed mailings.
Worked closely with Major Corporate Accounts, Such as: Lockheed Martin, Exclusive Resorts, Net Jets, Abbott Laboratories, Allstate, Red Cross (with disaster relief), Ba.
Assembly 12/1996 to 12/1997.
Whirlpool Corporation Tulsa Ā Tulsa , Ok Assisted with assembling parts to all Whirlpool Appliances such as: He Top -Load Washers/He Front-Load Washers,Traditional Top-Load Washers,Dryers and all kitchen Accessories.
We provide the Appliances to all of the United States Of America and World Wide.
Professional Affiliations
Skills
Accounting, administrative duties, Ba, call center, communication skills, making copies, copying, Credit, client relations, excellent customer service, Customer Service, Customer Service training, data entry, databases, email, faxing, filing, Finance, financial, forms, Lockheed Martin, mailing, exchange, office, MS Windows, Quick learner, QuickBooks, receiving, Researching, safety, selling, Statistics, supervisor, take messages, telephone, phones, phone, trainer, transportation, troubleshoot
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Resume Overview
School Attended
University of Phoenix
Job Titles Held:
Accounting Clerk
Operations Clerk
Lead Agent/Dispatcher
Driver
Driver
Customer Service Representative
sales agent/Customer Service Agent
Customer Service Agent
Degrees
Associates Degree
Coursework in Accounting, Finance and Statistics Completed Advanced Customer Service training