Personable and dedicated Customer Service Representative with extensive experience in the service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Month-end documentation
Collections and invoice processing
Expense tracking
Expense account management
Payment processing
Variance resolutions
Time management
Team collaboration
Research and due diligence
Audit support
Experience
Accounting Clerk, 06/2015 to 02/2016 Salvation Army Usa – Howell, MI,
Prepared monthly and year-end closing statements, financial documents and invoices.
Kept records current and accurate with efficient reconciliations and variance resolution.
Reviewed general ledger entries for accuracy and completeness.
Coordinated timely payments from vendors, clients and accountholders.
Coded invoices and other records to maintain organized and accurate records.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Supported clerical and administrative needs of senior department staff.
Maintained process documentation for financial department operations.
Reconciled all expenses and accounts, including company credit cards and expense accounts.
Balanced reports and batch summaries to submit for approval.
Processed both outgoing and incoming payments and invoices.
Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation.
Updated accounting ledger and journals with updated transaction information.
Constructed itemized bill listing for internal accounting and office-wide distribution.
Night Auditor/Front Desk Clerk, 07/2014 to 06/2015 Fort McDowell Hotel And Resort – City, STATE,
Completed all nightly updates to hotel rates and individual room charges.
Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Completed daily computer backups, checked for viruses and updated programs.
Monitored reservations to track incoming parties and special events.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Coordinated with guest services and concierge team to meet guest needs.
Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Reviewed item requests and room service orders for accuracy and any needed assistance.
Coded invoices and other records to maintain organized and accurate records.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Performed balance procedures for hotel accounts and resolved discrepancies.
Front Desk Clerk/Night Auditor, 07/2010 to 07/2014 Extended Stay America Inc. – City, STATE,
Demonstrated self-reliance by meeting and exceeding workflow needs.
Earned reputation for good attendance and hard work.
Arranged special accommodations for guests to maintain optimal satisfaction.
Processed payments, issued bills and kept drawers accurate to meet financial targets.
Reviewed account information and individual customer charges to produce correct bills.
Maintained clean and presentable reception area to maintain professional business reputation.
Upsold packages and additional services to customers to drive business revenue.
Managed customer complaints and rectified issues to complete satisfaction.
Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Investigated and independently resolved all customer complaints to boost satisfaction.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Responded to inquiries and room requests made online, by phone or email.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Secured guest valuables in main safe or individual boxes.
Computed guest billings and posted charges to room accounts.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Set guest and group reservations and processed check-ins and check-outs.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
Facilitated front desk operations for busy high-volume hotel.
Monitored reservations to track incoming parties and special events.
Facilitated front desk operations for busy high-volume hotel.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Investigated and independently resolved all customer complaints to boost satisfaction.
Education and Training
High School Diploma: , Expected in 05/2006 Globe High School - Globe, AZ GPA:
Associate of Applied Science: , Expected in Maricopa Community Colleges - Phoenix College - Phoenix, AZ GPA:
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