CUSTOMER SERVICE / BILLING / COLLECTIONS / HEALTH CARE RECEIVABLES
Education and Training
GENERAL STUDIES2005HEALTH OPTIONS INSTITUTE NORTHAMPTON COMMUNITY COLLEGEBETHLEHEM, PENNSYLVANIAGENERAL STUDIES
HIGH SCHOOL DIPLOMA2003WILSON AREA HIGH SCHOOLEASTON, PENNSYLVANIA
Interaction and Problem Solving Skills
Coaching/Training and Implementation
Organized, Reliable, Detail Oriented
Proficient in Excel, Word, Lotus Notes, Outlook
Typing 40+ wpm
auditing, Balance, billing, cash receipts, coach, Coaching, Oral, credit, customer service, data entry, Detail Oriented, Financials, finance, Imaging, Lotus Notes, materials, Medical Manager, Excel, mail, office, Outlook, Word, Network, Problem Solving Skills, processes, coding, quality, Research, sales, SSI, supervision, Team Player, phone, Typing, Written Communication Skills
Accounting Clerk01/2014 to CurrentSSCBethlehem, PA
Primary duty is to verify, balance and post credit cards, cash received from the hospital, and lockboxes; Prepare all payments to be properly applied to patient accounts by coding them for keyers; Balance facility daily to corporate totals and post necessary EFT's; Enter deposits daily on cash receipts journal; Balance day end reports by entering cash, credit cards, lockbox and electronic payments/deposits on the electronic cash receipts journal; Balance facility monthly by comparing electronic cash receipts journal with corporate totals; Use of HMS and SSI system simultaneously to effeciently complete job; Keep open communication and develop relationships with hospital and peers to aid in smoothing daily processes, finding missing payments and making necessary corrections; Train and coach fellow team members; Assist in EFT/ERA setup for multiple payers and facilities; Maintain confidentiality of materials handled; Assume additional responsibilities and job duties regularly.
Billing Representative01/2013 to 01/2014St Luke's University Health NetworkBethlehem, PA
Responsible for accurate and timely preparation of Outpatient Workman's Comp and Auto claims for submission to third-party carriers: process claims through Star and EC systems, print records and print bills from IMACS; Handle all phone, mail and personal inquiries on a timely basis; Create invoices for Lab specialty billing; Apply payments to Vendor accounts in Star and Systoc on a daily basis; Work closely with many departments throughout the network to ensure patient accounts are discounted and billed properly; Demonstrates the Network's Service Excellence Standards of Performance in interactions with all customers; Maintain confidentiality of all materials handled; Assume additional responsibilities and job duties on a regular basis.
Patient Account Representative01/2008 to 01/2013Fresenius Medical CareAllentown, PA
Develop and maintain relationships through effective and timely communication, Take initiative and action to respond; Resolve and follow-up regarding customer service issues in a timely manner; Prepare and batch all payment documents for data entry, Accurately post manual and electronic cash batches/adjustments/denials, Complete data entry and create required manual and automated journals and logs; Balance manual and electronic posted cash batches by generating necessary reports to find/fix variances; Research and identify credit balances and resolve; Prepare supporting documents that apply to overpayments; Reviews and monitor payments to identify trends and problems; Teach fellow cash team members how to post cash and work follow-up within our new system and answer questions; Work closely with audit to fix errors that may be preventing us from balancing with finance center; Coordinate monthly close; Work with Soarian Financials, Medical Manager, Document Imaging; Assume additional responsibilities and job duties on a regular basis.
Travelled solo to Atlanta Georgia to help train new billing office of cash functions/procedures.
Customer Service Supervisor01/2003 to 01/2008Lafayette Ambassador BankEaston, PA
Process transactions in a courteous and efficient manner; Provide supervision and training to less experienced team members and assisted in all daily operations; Actively promote and participate in the bank's sales and service culture; Monitor all cash levels at branch; Resolve customer and other bank related issues; Assist with monthly auditing; Meet bank expectations for quality customer service; Complete supply orders; Prove cash drawer on a daily basis; Opened new accounts when necessary; Assume additional responsibilities and job duties as requested.