Proficient Accounting Clerk highly effective at assisting with financial accounting requirements. Expertise includes compliance and administrative support. Collaborative team player and detail-oriented multitasker.
Ambitious Accounting Assistant with a proven history of successful employee expense account management and solid vendor rapport. Adept in monitoring outstanding accounts to reduce payment time. Eagerly seeking role of increased responsibility to contribute to goal-centered accounting team.
Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement.
Competitive individual with extensive background as Sales Supervisor in non-retail environments. Talented decision-maker with dynamic personnel management and coaching skills.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage while exceeding sales and productivity objectives.
Collections and invoice processing
Sales commission knowledge
General ledger accounting
Accounting Clerk Ocoee, FLConduent/May 2018 to Current
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
Coordinated timely payments from vendors, clients and accountholders.
Analyzed documentation and standard financial statements for accuracy.
Collaborated with billing and account management departments to implement corporate collection policies in accordance with cross-functional objectives.
Processed both outgoing and incoming payments and invoices.
Receptionist Clermont, FLSummer Bay Resorts /May 2016 to May 2018
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Kept reception area clean and organized to offer positive first impression to every visitor.
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
Sorted incoming mail and directed to correct personnel each day.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Customer Service Manager Clermont , FLTainos Food Truck /Jan 2015 to May 2018
Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Created training manuals targeted at resolving simple and difficult customer issues.
Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Cashier Kissimmee, FLTarget/Mar 2013 to May 2015
Provided assistance with purchases, locating items and signing up for rewards programs.
Read weekly sales inserts and monitored price changes.
Processed returned items in accordance with store policy.
Helped customers find specific products, answering questions and offering advice.
Properly verified customer identification for alcohol or tobacco purchases.
Drove sales and add-on purchases by promoting specific item options to customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Education and Training
High School DiplomaColegio Cadest May 2013Kissimmee , FL
Criminal Justice Associate: Criminal JusticeKaiser University Apr 2019Lakeland , FL