Enthusiastic and experienced Office Administrator eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of providing excellent customer service, and possessing medical office receptionist experience, with desire to take on new challenging role. Motivated to learn, grow and excel in medical industry. Thrives in fast-paced conditions and team environment.
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- Interacted with vendors, contractors and professional services personnel to create and receive orders, verify invoices and communicate instructions
- Used QuickBooks to produce invoices, post payments, enter invoices and pay bills / print checks
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
- Worked with confidential financial and proprietary information daily, controlled access to confidential files
- Performed research to collect and record data into QuickBooks for 700+ residents
- Provided administrative support to management as well as all departments / locations
- Audited and reconciled daily income reports and bank deposits
- Compiled monthly packets containing income reports, registers, and bank statements for accounting firm
- Executed record filing system to improve document organization and management
- Developed and updated spreadsheets to track, analyze and report on various incomes and resident data
- Entered figures using 10-key calculator to compute data quickly
- Investigated daily variances uncovered with Campground Master, Intuit POS and credit card settlements and corrected errors to resolve discrepancies
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Contacted customers to immediately find resolutions for escalated issues, including credit / bank card matters
- Posted and reconciled payments between Campground Master and QuickBooks
- Worked with food, beverage, and sundries vendors to resolve short deliveries, credits, back-orders, and statement requests
- Provided phone and guest check-in support to reservations department
- Worked as team to resolve issues and ensure guest needs met
- Interacted with resort guests and residents in friendly and helpful manner
- Managed all company mail and distributed / handled accordingly
- Arranged rapid office equipment repair and maintenance with vendors
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Routed incoming calls and faxes and drafted detailed messages to expedite response
- **Worked here previously 2001 - 2003
- Promptly entered orders received via phone, fax, and email
- Recommended furniture styles, groups, and fabrics to customers based on their needs / market
- Assisted customers with delivery appointments, shipping and special order requests
- Promptly answered 50+ telephone calls daily to avoid on-hold wait times
- Collaborated with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Fielded customer questions regarding available merchandise, sales, current prices, warranties, and upcoming company changes and events
- Tracked customer interaction details and requests, documented problems and recorded solutions offered
- Communicated with production management regarding back order availability, future inventory and special orders
- Educated customers on fabric care
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty
- Warmly greeted all patients upon their arrival
- Coordinated patient check-in, check-out
- Obtained payments from patients and scanned identification and insurance cards
- Completed skilled administrative work to support all office staff and operational requirements
- Completed and filed financial documentation for accounting purposes
- Maintained current and accurate medical records for over 300 patients
- Organized paperwork such as charts and reports for office and patient needs
- Managed master calendar and scheduled appointments for provider based on optimal patient loads and clinician availability
- Carried out front office duties utilizing data entry skills in framework of medical database
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Responded to correspondence from insurance companies to verify patient's coverage
- Carefully transcribed phone messages and relayed to appropriate personnel in expedited manner
- Adeptly managed multi-line phone system keeping hold time to minimum
- Kept waiting room neat and organized at all times by stacking magazines, removing trash and cleaning, disinfecting
- Completed medical records requests efficiently ensuring all authorizations were provided
- Pulled medical charts every afternoon in preparation for following day appointments
- Completed clerical duties and tasks for clinic administration
- Checked patient data including insurance, demographic and health history to keep information current
- Forwarded procedure and service details to coding staff to best categorize for insurance purposes
- Eagerly established open communication and positive relationships with students, parents, peers, and administrative staff
- Developed positive rapport with students of various and diverse backgrounds
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments
- Developed communicative relationships with students and parents to support learning
- Used learning stations to incorporate colors, shapes and textures to help students develop communication skills, and build relationships
- Fostered student curiosity and interest in learning through hands-on activities and field trips
- Provided warm, supportive environment for developing academic, social and emotional growth
- Maintained positive and professional classroom environment throughout school year
- Responsible for 10 "early drop off " students every morning
- Escalated consistent problematic behavior problems to school officials and senior staff
- Received 14 CPE credits
My husband and I recently moved back to Tennessee after a few years away and are now happily and permanently settled in Vonore. As you consider my work history, please bear in mind that for some time my husband's profession as a Methodist minister required rather frequent moves for us. As someone who prefers stability, this was difficult for me. I hope you will look to my last position of nearly ten years as an indication of my loyalty and dependability. I do hope to hear from you soon. Thank you.
Sincerely,
Jessica Claire
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Job Titles Held:
- Accounting Associate /Administrative Assistant
- Customer Service Representative
- Medical Office Receptionist
- Preschool Teacher
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- Mastering QuickBooks
- High School Diploma
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