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Accounting Assistant /Human Resources Assistant Resume Example

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ACCOUNTING ASSISTANT /HUMAN RESOURCES ASSISTANT
Summary

Dedicated Administrative professional with solid background in high-volume office environments and accounts payables focused on delivering exceptional clerical and operational support for hospitality professionals. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight.

Well-versed in managing jobs outside job description including 7 years of sales and marketing, event coordinations, alongside a decade of customer service.

Experience
Hanaby Hospitality Miami, FLAccounting Assistant /Human Resources Assistant01/2020 to Current
  • Monitored open accounts and pursued payments to control account balances.
  • Compiled financial data including compliant ledger and journal records.
  • Coordinated timely payments from vendors, clients and accountholders.
  • Investigated and resolved discrepancies in monthly bank accounts.
  • Calculated and verified all figures, calculations and documents.
  • Compiled budget documents and monitored costs to maintain control systems.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Gathered all banking transactions via statements, recorded activity in Excel format and reconciled balances.
  • Tracked employee time and attendance for payroll.
  • Answered office phone calls and emails to direct customers and answer questions.
  • Managed scheduling for 100 staff, monitoring resource allocation to provide optimal coverage and service.
  • Processed financial documents including contracts, expense reports and invoices.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Reduced workers compensation claims by implementing strong return to work policy.
  • Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
Kiki On The RiverMiami, FLMaître D12/2016 to 12/2020
  • Established and implemented policies and procedures within handbooks.
  • Administrative assistant to all upper management.
  • Responsible to generate new sales from hotel networking events.
  • Constantly Acquiring new emails from clientele to build internal databases.
  • Take on multiple projects outside scope of job description.
  • Monitoring/responding review platforms regularly such as Yelp, TripAdvisor and Google; sharing key feedback with management team.
  • Partner with CRM & PR manager to develop and drive the Influencer strategy on a regional and local level.
  • Monitors luxury trends in respect to consumer behavior & buying habits.
  • Working with management team and associates to deliver the ultimate guest experience, paying attention to: lighting, music, feedback, communication of events/activities, signage, offers (from ownership, venue and digital), menus, wearables and general ambiance.
  • Audited performance and provided feedback to drive outcomes and ensure efficient operations.
  • Managed all training initiatives ensuring 100% compliance.
  • Event coordination; selling clients on higher packages suited to party needs.
  • Controlling flow of traffic on high volume days; seating up to 800 covers in 5 hour span.
  • Consistently updating head designer for new menus and all other graphics.
  • Recording and tracking customer likes and dislikes from each visit to the restaurant.
  • Handling and assigning weekly tables for promoters and their VIP models and clients.
  • Partnering with top hotels to create bookings for clients.
  • Managed all front desk operations for busy high-volume Restaurant .
  • Monitored reservations to track incoming parties and special events.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed team of 15, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Created PowerPoint presentations used for business development.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
  • Scheduled and coordinated meetings and calendars of high-level decision-makers.
  • Executed HR department clerical duties such as filing, sorting and delivering mail and bookkeeping.
  • Developed and maintained documentation for new hires, training materials and benefits.
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
  • Sorted job applications, vetted candidates and recommended individuals for key positions.
  • Educated job applicants of expected job tasks, compensation and benefits to set clear expectations.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Planned album photo sessions, including selecting photographers, stylists and hair and makeup artists.
  • Created marketing plans and devised strategic communication approaches.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
MandrakeMiami, FLEvent Production Manager02/2019 to 11/2019
  • Facilitating client interaction using clear communication written and oral to lock in agreements between parties.
  • Planning and executing weekly meetings with ownership and management to speak about new initiatives to impact growth during slower season times.
  • Active member in Chamber of Commerce, helping encourage young millennial woman into the managerial world.
  • Pitching to external and internal clients and meeting monthly goals.
  • Communicate all details of groups to each department in a professional thorough and timely manner by using banquet event orders.
  • Brought in additional project personnel and resources to meet demands.
  • Maximize food, beverage revenues by upselling menus.
  • Monitoring review platforms regularly such as Yelp, TripAdvisor and Google; sharing key feedback with venue management team.
  • Securing local influencers, as needed, to promote national campaigns.
  • Creative director to all innovative marketing tactics, social media, photo shoots.
  • Analyzed performance of marketing channels with analytics.
  • Prepared and tracked all sales meetings with visiting companies while also giving input on the final decision.
  • Audited location sales performance and data trends to improve underperforming areas.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Held weekly one-on-one meetings to review performance, set goals and provide customized coaching.
  • Managed and coached sales teams of up to 9, including training, goal setting and evaluation.
  • Introduced tripleseat into daily procedures to streamline event tasks, resulting in higher sales.
  • Improved profitability by developing pipeline utilizing multiple marketing channels and sales strategies.
  • Reduced process lags, identifying, hiring and training top talent on sales strategies, best practices and protocol.
  • Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Directed sales team on closing through combination of expertise, resources, data analysis and strategic techniques.
  • Leveraged trends in customer industries and marketplaces to develop value-added solutions and approaches.
  • Promoted product and service benefits through facility tours and engaging presentations.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
  • Planned and developed strategies to increase sales and territory.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Profiled, targeted and prospected territory within and beyond existing customer base.
  • Saved costs by effectively negotiating vendor prices, terms of sales and service agreements.
  • Developed creative sales and marketing strategies to assist sales team with reaching targets.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
Education and Training
Bachelor of Science:Business Administration And Management12/2018Florida International University, Miami FL
  • Major in Business Administration
  • Dean's List Honoree 2017-2018
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Resume Overview

Companies Worked For:

  • Hanaby Hospitality
  • Kiki On The River
  • Mandrake

School Attended

  • Florida International University

Job Titles Held:

  • Accounting Assistant /Human Resources Assistant
  • Maître D
  • Event Production Manager

Degrees

  • Bachelor of Science : Business Administration And Management 12/2018

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