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Accounting Assistant / Customer Service Rep Resume Example

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ACCOUNTING ASSISTANT / CUSTOMER SERVICE REP
Summary
To establish a position that utilizes my skills as both a manager and as valued member of the team. To help a company improve profitability and insure partners in success.
Skills
Proficient in verbal and written communication skills, multi-tasking abilities, forecasting and planning,organizing work flow, strong administrative managerial skills. Knowledgeable accounting and bookkeeping versed in Windows office and Quickbooks
Accomplishments
Promoted to CSR after 2 months of employment with Builders Alliance LLC. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Trained 20 employees in 1.5 months. Prior to the opening of the cafe Bacchus At The Elysium. Increased sales of beer and wine by 30% with special displays and promotions.
Key player with Eurostone inc. on residential and commercial projects valued at more than $300k.
Completed numerous projects in 9 years, all on time and at or under budget.
Experience
September 2016
to
May 2017
Builders Alliance LLCHouston, TXAccounting Assistant / Customer Service Rep
  • Daily data entry inQuickbooks and cloud/drive emailed customers when completed install to request payment.
  • Customer service support, booked incoming trucks/containers from freight company for delivery of cabinets.
  • Assisted service techs\ FSR with daily installs information and service calls.
  • Worked as a team member performing customer service duties, and gave product assistance.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.

January 2011
to
June 2013
Bacchus at the Elysium LLCHouston, TXGeneral Manager
  • Coordinated administrative; budget, payroll, and staff schedules.
  • Forecast beer/wine and coffee sales.
  • Organized marketing events, met and established business relations with vendors\suppliers with continued success.
  • Generated detailed daily, weekly and monthly reports on business, staff performance and profit margins.
  • Surpassed revenue goals in four consecutive quarters.
  • Responsible for staff development and recruiting maintained high quality health and safety work environment to exceed health code standards.
  • Maintained the kitchen\bar build-out by controlling costs, meeting with architects\engineers and health inspectors.
  • Adhered to recipe and presentation standards for specialty coffee drinks.
  • Resolved customer disputes with tact and professionalism.
  • Updated menu with daily offerings and specials, using personalized artistic touches.
  • Greeted and connected with every customer, recommending drinks and pastries.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
April 2004
to
June 2013
Eurostone IncHouston, TX.Personal Assistant / General Manager
  • Performed the monthly accounting processes and organized the storage of financial data.
  • Coordinated with the president of the company to carry out financial transactions for the purchase of material.
  • Developed sales budgets and implemented them accordingly with the sales team.
  • Estimated quotations for material to end user in order to maximize profitability.
  • Entered, processed, monitored, and coordinated incoming import shipments.
  • Arranged appropriate travel, agendas, necessary contacts and country information for the president of the company 
  • Expedited material by working closely with vendors, ocean couriers, freight forwarders customs brokers and trucking companies.
  • Prepared all customs documents assisted in resolving possible issues with clearing material with customs.
  • Prepared monthly, weekly, daily sales and inventory reports.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Accurately logged all daily shipping and receiving orders.
  • Served as a liaison between company president and clients regarding client accounts and new business.
  • Managed accounts payable and payments authorization to the bank.
  • Hired staff within an estimated budget.
  • Organized introductions and training sessions for new hires, controlled all personnel in the office and warehouse.
  • Managed the clerical aspect of the organization.
Education and Training
HCC NORTHLINEBusiness management program
Skills
accounting, accounts payable, administrative, bookkeeping, budgets, budget, Business management, clerical, Customer service, data entry, delivery, financial, forecasting, inventory, managerial, marketing, Windows office, office, multi-tasking, organizing, payroll, personnel, processes, profit, quality, Quickbooks, recruiting, safety, sales, staff development, written communication skills
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Resume Overview

Companies Worked For:

  • Builders Alliance LLC
  • Bacchus at the Elysium LLC
  • Eurostone Inc

School Attended

  • HCC NORTHLINE

Job Titles Held:

  • Accounting Assistant / Customer Service Rep
  • General Manager
  • Personal Assistant / General Manager

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