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Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Energetic worker offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete any task. Versatile receptionist offering 6 years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 10+ -member staff. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
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- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Communicated with suppliers to reconcile invoice payments.
- Assisted management with finalization of annual expense plans.
- Created plans with accounting manager to remedy financial discrepancies and reconcile issues with vender/in house records.
- Reported financial data and updated financial records in ledgers and journals.
- Reviewed general ledger entries and assessed accuracy.
- Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
- Completed financial reports to inform managers and stakeholders.
- Evaluated employee expense reports and verified accuracy.
- Balanced reports to submit for approval and verification.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Trained team members on new hotel services and products to support promotional efforts.
- Assisted Front Office Manager with interviewing potential employees, asking appropriate questions and providing feedback after interviews.
- Supervised and guided new employees on Checking in hotel guests, billing, excellent customer service and responded quickly to questions, which improved understanding of job responsibilities.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
- Oversaw fast-paced front desk operations at busy arrival times and events with as many as 100 nightly guests.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Provided services efficiently and with high level of accuracy.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
- Executed positive demeanor to each and every visitor approaching front desk.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Bellevue College - Bellevue, WA
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Resume Overview
School Attended
- Bellevue College
Job Titles Held:
- Accounting Assistant
- Front Office Supervisor
- Hotel Front Desk Receptionist
Degrees
- High School Diploma
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