High-energy Office Administrator with proven leadership, critical thinking and project management abilities gained during 10 year administrative career. Experienced in managing clerical requirements of a professional office and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.
Education
Expected in to to
Associate of Science: Accounting Minneapolis Business College - Saint Paul, MN GPA:
Work History
10/8/18 to Current
Accounting AssistantGenuine Parts Company – Cumming, GA,
Investigated daily variances uncovered with reports and corrected errors to resolve discrepancies.
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Used accounting software to prepare weekly and monthly financial reports.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
Maintained clean and organized files by keeping accounts payable records up-to-date.
Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
Maintained payroll information by calculating, collecting and entering data.
Maintained employee privacy and protected payroll operations by keeping all information confidential.
Verified timekeeping records and handled any discrepancies with employees.
Managed payroll data entry and processing for 300 employees to comply with predetermined company guidelines.
Responded to employee questions and requests for information in timely and knowledgeable fashion.
Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Educated customers on use of banking website and mobile apps.
Performed teller scheduling to achieve appropriate branch coverage for business needs.
Assisted tellers in cashing checks by verifying signatures and amounts.
Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Conducted various branch operations tasks such as balancing and replenishing ATM, TCD and shipment processing.
Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
Trained and coached tellers on banking operations to provide exceptional customer service.
Trained newly hired tellers, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives.
Stocked supplies for customers and personal teller station.
Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
Motivated tellers to achieve sales and service goals.
Managed branch vault by verifying all cash transactions for accuracy.
Pleasantly greeted all patrons and asked effective questions to better assess client needs.
3/1/13 to 7/1/14
Service Desk CoordinatorTeamAbsolute – City, STATE,
Resolved issues through active listening and open-ended questioning, escalating major problems to Project Managers and Consultants.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Improved office operations by automating client correspondence, record tracking and data communications.
Established and updated work schedules to account for changing staff levels and expected workloads.
Monitored front areas so that any questions could be responded to quickly and effectively.
Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Provided follow through on all calls with confirmations and dissemination of requested information.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
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