(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

High-energy Office Administrator with proven leadership, critical thinking and project management abilities gained during 10 year administrative career. Experienced in managing clerical requirements of a professional office and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.

  • Invoicing and collections
  • Month-End Reports
  • File and Database Management
  • Data Processing
  • Project Management
  • Bookkeeping
  • Technical Support
  • Scheduling
  • Office management
  • Office administration
  • Microsoft Office
  • 70 WPM typing speed
  • 18,300 KPH 10-key typing speed
Minneapolis Business College Saint Paul, MN Expected in Associate of Science : Accounting - GPA :
Work History
Genuine Parts Company - Accounting Assistant
Cumming, GA, 10/8/18 - Current
  • Investigated daily variances uncovered with reports and corrected errors to resolve discrepancies.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
  • Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
  • Maintained payroll information by calculating, collecting and entering data.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Managed payroll data entry and processing for 300 employees to comply with predetermined company guidelines.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Researched and resolved time discrepancies.
Paul Mitchell Schools - Teller, Universal Banker, Teller Coordinator
Oviedo, FL, 2/15/08 - 6/23/17
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Educated customers on use of banking website and mobile apps.
  • Performed teller scheduling to achieve appropriate branch coverage for business needs.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Assisted tellers in cashing checks by verifying signatures and amounts.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Processed customer transactions promptly, minimizing wait times.
  • Conducted various branch operations tasks such as balancing and replenishing ATM, TCD and shipment processing.
  • Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
  • Trained and coached tellers on banking operations to provide exceptional customer service.
  • Trained newly hired tellers, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives.
  • Stocked supplies for customers and personal teller station.
  • Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
  • Motivated tellers to achieve sales and service goals.
  • Managed branch vault by verifying all cash transactions for accuracy.
  • Pleasantly greeted all patrons and asked effective questions to better assess client needs.
TeamAbsolute - Service Desk Coordinator
City, STATE, 3/1/13 - 7/1/14
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Project Managers and Consultants.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Monitored front areas so that any questions could be responded to quickly and effectively.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

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Resume Overview

School Attended

  • Minneapolis Business College

Job Titles Held:

  • Accounting Assistant
  • Teller, Universal Banker, Teller Coordinator
  • Service Desk Coordinator


  • Associate of Science

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