Accounting Assistant Resume Example
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ACCOUNTING ASSISTANT
Summary
Effective Customer Service with 2 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Adding, Detailed accounting professional with 1 year of experience maintaining financial records and reviewing financial activity. Highly skilled at creating spreadsheets, preparing targeted reports. Quick and accurate to meet strict deadlines while managing multiple tasks.
Skills
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Experience
01/2019 to Current
Accounting AssistantGenuine Parts Company － Destin , FL
- Calculated and verified all figures, calculations and documents.
- Coordinated timely payments from vendors, clients and accountholders.
- Detailed financial data for management and stakeholders.
- Updated accounting records with client checks and cash receipts.
- Investigated and resolved discrepancies in monthly bank accounts.
- Monitored open accounts and pursued payments to control account balances.
- Updated and reconciled accounts payable with purchase orders for accuracy.
- Tracked employee time and attendance for payroll.
- Balanced reports and batch summaries to submit for approval.
- Posted financial data in Excel spreadsheets and managed inventory.
- Monitored accounts payable and receivable statuses and delegated related tasks.
- Answered office phone calls and emails to direct customers and answer questions.
- Processed more than 50 monthly invoices and promptly submitted and documented all payments to keep records current.
- Verified items billed against items received and followed-up with vendors and employees to reconcile variances.
- Resolved vendor and employee inquiries about invoices and purchases quickly through research.
01/2019 to Current
Shipping and Receiving ClerkThe Kemtah Group － Durham , NC
- Directed materials routing by preparing accurate shipping orders and bills of lading.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Optimized shipping and receiving strategies with cost-effective methods, carriers and routes.
- Organized storage areas to maximize efficiency of materials movements and minimize labor required.
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
- Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
- Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Consulted price lists to calculate costs, such as shipping, storage and demurrage charges.
- Determined best shipping method for materials, considering shipping procedures, routes and rates.
07/2017 to 12/2018
Customer Service RepresentativeHeilind Electronics － Sanatoga , PA
- Met or exceeded revenue objectives by promoting Service to customers during service, account, and sales follow-up calls.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Maintained revenue streams by exhausting every option before offering refunds.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Documented conversations with customers to track requests, problems, and solutions.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Consulted with customers to determine the best methods to resolve service and billing issues.
10/2014 to 07/2017
Quality ControllerWicked Fashion Inc. － City , STATE
- Produced documentation for projects, including quality reports for completed projects.
- Tracked findings, completed documentation, and generated reports.
- Performed detailed inspections and standardized tests on products.
- Devised and enacted improvements to the quality assurance programs.
- Evaluated component materials against paperwork.
- Maintained quality management structure by conducting continuous reviews.
- Managed quality operations to comply with contracts, company policies, and safety protocols.
- Partnered with managers to create and facilitate employee training on quality systems.
- Coordinated regulatory inspections.
- Checked production performance for compliance with process standards.
- Tested products throughout the production process to determine performance, characteristics, and dimensions.
- Inspected non-conforming parts and conducted root cause analysis.
- Evaluated data and created reports to indicate deviations from standards.
Education and Training
12/2019
Associate of Science: Accounting And Business ManagementEssex County College － City, State
Languages
- Spanish
- English
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Resume Overview
School Attended
- Essex County College
Job Titles Held:
- Accounting Assistant
- Shipping and Receiving Clerk
- Customer Service Representative
- Quality Controller
Degrees
- Associate of Science : Accounting And Business Management
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