My diverse background in customer service; sales, accounting, project and account management is a well rounded asset to any company that is looking for someone who takes pride in their ability to get things done in a timely and cost efficient manner, while providing exceptional customer service every step of the way.
- Strong Time Management
- Consultative and Up-selling Skills
- Focused on Customer Satisfaction
- Good Communicator
- Takes Initiative
Skills
Invoicing and collections
Data Processing
Business Development
Complaint resolution
Order Fulfillment
Account management
Good listening skills
Recordkeeping strengths
Creative problem solving
Research and due diligence
Invoice Processing
Billing
Upselling
Product and service sales
Operations
Relationship building and management
Work History
04/2018 to Current
Accounting AssistantBoys & Girls Clubs Of St. Lucie County – Port Saint Lucie, FL,
Reconcile account information and report figures in general ledger by comparing to bank account statement each month.
Assess data and information to verify entry, calculation and billing code accuracy.
Apply proper codes to invoices, file and receipts to keep records organized and easily searchable.
Run aging reports, research past due accounts, send payment reminders and collection notices.
Monitor status of accounts receivable and payable to facilitate efficient processing.
Communicate with suppliers to reconcile invoice payments.
Track Pickleball Wholesale business revenue and costs with Volusion and QuickBooks diligently reconciling accounts to maintain high accuracy.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Generated accounts payable reports for management review to aid in financial and business decision making.
Reconciled past due accounts achieving 90% reduction in outstanding invoices.
05/2016 to 03/2018
Customer Service RepresentativeCurtiss Wright – Otay Mesa, CA,
Answered customer telephone calls and emails promptly to avoid on-hold wait times.
Provided primary customer support to internal and external customers in fast-paced environment.
Recommended Pickleball Equipment to customers, thoroughly explaining details.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Educated customers on promotions to enhance sales.
Entered customer interaction details in Volusion to track requests, document problems and record solutions offered.
Boosted sales revenue by skillfully promoting diverse Pickleball Paddles and Reward Club options.
Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Responded to customer requests for products, services and company information.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Helped to stock merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
02/2012 to 09/2014
Account ManagerWalt Disney Co. – Hershey, PA,
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Boosted sales numbers with proactive account servicing and diligent relationship-building.
Expanded sales by 85% by facilitating client satisfaction and renewing customer relations.
Educated clients on new Telecommunication and Data Products and updated account information to maintain high standards of client service.
Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Elevated account management by predicting potential competitive threats and outlining proactive solutions.
Analyzed account details such as usage, company growth data and client comments to enhance understanding of product effectiveness and understand client needs.
01/2007 to 02/2011
Client Services ManagerViant – Chicago, IL,
Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Interacted with clients and vendors on regular basis to quickly alleviate issues and provide project updates.
Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Compiled monthly billing and revenue reports for CFO.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Education
Expected in
High School Diploma: Franklin High School - Seattle, WA, GPA:
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