Accounting Assistant resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

My diverse background in customer service; sales, accounting, project and account management is a well rounded asset to any company that is looking for someone who takes pride in their ability to get things done in a timely and cost efficient manner, while providing exceptional customer service every step of the way.

- Strong Time Management

- Consultative and Up-selling Skills

- Focused on Customer Satisfaction

- Good Communicator

- Takes Initiative

  • Invoicing and collections
  • Data Processing
  • Business Development
  • Complaint resolution
  • Order Fulfillment
  • Account management
  • Good listening skills
  • Recordkeeping strengths
  • Creative problem solving
  • Research and due diligence
  • Invoice Processing
  • Billing
  • Upselling
  • Product and service sales
  • Operations
  • Relationship building and management
Work History
04/2018 to Current
Accounting Assistant Boys & Girls Clubs Of St. Lucie County Port Saint Lucie, FL,
  • Reconcile account information and report figures in general ledger by comparing to bank account statement each month.
  • Assess data and information to verify entry, calculation and billing code accuracy.
  • Apply proper codes to invoices, file and receipts to keep records organized and easily searchable.
  • Run aging reports, research past due accounts, send payment reminders and collection notices.
  • Monitor status of accounts receivable and payable to facilitate efficient processing.
  • Communicate with suppliers to reconcile invoice payments.
  • Track Pickleball Wholesale business revenue and costs with Volusion and QuickBooks diligently reconciling accounts to maintain high accuracy.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Reconciled past due accounts achieving 90% reduction in outstanding invoices.
05/2016 to 03/2018
Customer Service Representative Curtiss Wright Otay Mesa, CA,
  • Answered customer telephone calls and emails promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Recommended Pickleball Equipment to customers, thoroughly explaining details.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
  • Entered customer interaction details in Volusion to track requests, document problems and record solutions offered.
  • Boosted sales revenue by skillfully promoting diverse Pickleball Paddles and Reward Club options.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Helped to stock merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
02/2012 to 09/2014
Account Manager Walt Disney Co. Hershey, PA,
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • Expanded sales by 85% by facilitating client satisfaction and renewing customer relations.
  • Educated clients on new Telecommunication and Data Products and updated account information to maintain high standards of client service.
  • Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions.
  • Analyzed account details such as usage, company growth data and client comments to enhance understanding of product effectiveness and understand client needs.
01/2007 to 02/2011
Client Services Manager Viant Chicago, IL,
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Interacted with clients and vendors on regular basis to quickly alleviate issues and provide project updates.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Compiled monthly billing and revenue reports for CFO.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Expected in
High School Diploma:
Franklin High School - Seattle, WA,
Additional Information

Software knowledge:

-MS Office Suite

- Oracle

- QuickBooks Online

- Siebel

- Volusion

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Resume Overview

School Attended

  • Franklin High School

Job Titles Held:

  • Accounting Assistant
  • Customer Service Representative
  • Account Manager
  • Client Services Manager


  • High School Diploma

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