Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. In starting out as a housekeeper at the Mt. Lassen KOA I have learned valuable organizational skills and worked hard to advance from housekeeping to front office receptionist where I gained valuable costumer service skills and worked hard to maintain a positive attitude during sometimes busy and stressful periods. I also gained the ability to manage fellow employees underneath me as I was in charge of managing the housekeeping assignments as part of my office duties. Active listening skills Opening/closing procedures Seasoned in conflict resolution Telephone skills Sharp problem solver Time management Courteous demeanor Scheduling Energetic work attitude Service oriented Adaptive team player
Accomplishments Customer Assistance Was trained and became competent in KOA's computer program and diligently completed all assigned tasks, working overtime as needed.
Strong communication skills
Customer service mindset
Reliable and punctual
Operated computers programmed with accounting software to record, store, and analyze information.
Recognized by peers and management for going above and beyond normal job functions.
Accounting Assistant06/2016 to 07/2016Deona's Accurate Tax and AccountingRedding, CA
Issued many paychecks to vendors and suppliers on a bi-weekly basis.
Updated confidential employee banking information with accuracy and speed. Processed bank reconciliations and financial reports to verify practice of proper due diligence.
Processed bank reconciliations and financial reports to verify practice of proper due diligence.
Reconciled bank and credit card accounts for multiple companies.
Processed payroll, electronic deposits and employee pay adjustments.
Executed quarterly financial reporting on multiple properties.
Expo/Cashier12/2014 to 04/2015Chicken ShackRedding, CA
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Taking and organizing orders.
Secured satisfied customers.
Worked as a team member performing cashier duties, product assistance and cleaning.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Housekeeper/Reception06/2011 to 07/2016Mt. Lassen KOAShingletown, CA
Managed quality communication, customer support and product representation for each client.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Assisted in training new employees.
Ensured each customer was satisfied and made a priority.
Managed daily assignments for housekeeping.
Was called upon to resolve conflicts.
Worked as a team member performing cashier duties, product assistance and cleaning.
High School Diploma2011Shasta Adult SchoolRedding, CA, USA