Accountant Manage Personal Assistant To The Owner resume example with 6+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Polished and Professional Leader, highly responsive to diverse range of client needs. Specializing in supporting entrepreneurs and busy owners. Committed to helping alleviate overwhelming duties and tasks through proactive leadership and assistance, driving growth and efficiency to meet and exceed objectives/ expectations.
Skills
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Experience
Accountant Manage/Personal Assistant to the Owner, 08/2020 - Current
Eastern Mountain Sports – Gardiner, NY,
Eastern Mountain Sports – Gardiner, NY,
- Restocked office and break room supplies to maximize team productivity.
- Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
- Scheduled or booked appointments for upcoming events and meetings.
- Checked and opened mail, including bills and invoices.
- Created expense reports using Microsoft Excel spreadsheets.
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
- Researched topics of interest and culled gathered information to produce concise reports.
- Communicated client project requirements to vendors and contractors to ensure client satisfaction.
- Tracked over 20 business contract accounts for accurate forecasting and financial recordkeeping.
- Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
- Created, evaluated, and approved billing invoices and expense reports to monitor and ensure cash flow and cost containment.
- Managed all payroll processing and changes for over 100 employees.
Costumer Service, 02/2020 - 09/2020
Eastern Mountain Sports – Middletown, CT,
Eastern Mountain Sports – Middletown, CT,
- Assisted approximately 18 customers each hour with product or service questions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Answered inbound calls per day and directed to designated individuals or departments.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Reviewed account and service histories to identify trends and issues.
Assistant Store Manager, 08/2017 - 02/2020
Aldo Shoe Store – City, STATE,
Aldo Shoe Store – City, STATE,
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Assistant Store Manager, 11/2014 - 01/2018
Brookstone – City, STATE,
Brookstone – City, STATE,
- Hired, trained, evaluated performance and enforced disciplinary actions for [Number] associates.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Contributed to merchandising ideas at team sales meetings to increase sales.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education and Training
: Business Administration, Expected in
Palm Beach State College - Lake Worth, FL
Palm Beach State College - Lake Worth, FL
High School Diploma: , Expected in
Santaluces Community High School - Lantana, FL
Santaluces Community High School - Lantana, FL
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Resume Overview
School Attended
- Palm Beach State College
- Santaluces Community High School
Job Titles Held:
- Accountant Manage/Personal Assistant to the Owner
- Costumer Service
- Assistant Store Manager
- Assistant Store Manager
Degrees
- Some College (No Degree)
- High School Diploma
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