Account Specialist resume example

Cleaned and restocked cleaning/ industrial items to support employee needs.

• Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness.
• Responds to emergency cleaning requests hourly.
• Maintained a safe working environment through the prevention of accidents, the preservation of equipment, and adhere to OSHA standards of safe working practices.
• Stripped, sealed and finished tiled to special floors every 2/3 years.
• Wiped down various surfaces, including stalls , tiles and [Type], using approved cleaning products to prevent growth of bacteria and viruses.
• Performed daily cleaning, including vacuuming, mopping and disinfecting of facility with 2/3 rooms.
• Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
• Operated janitorial equipment properly and safely.
• Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors to mitigate germs and risk of illness.
• Assessed functionality of cleaning equipment and performed repairs when needed.
• Vacuumed carpets, mopped floors and washed blinds, using company-approved cleaning products.
• Organized custodial closets to reduce time looking for needed shift items.
• Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
• Swept and mopped floors with proper signage to prevent customer injury.
• Gathered and emptied trash and recycling bins.
• Scrubbed and cleaned bathroom fixtures and partitions on daily basis to remove mildew, dirt and mold.
• Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.
• Cleaned dormitories, athletic buildings, lab and research areas, academic buildings and office areas.
• Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs.
• Utilizes digital timekeeping system to document hours worked per day.
• Steam cleaned and shampooed carpets to prolong life of fibers and boost color.
• Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays.

Met or exceeded revenue objectives by promoting customer relationships s to customers during service, account and sales follow-up calls.

• Consulted with customers to determine best methods to resolve service and billing issues.
• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Reviewed account and service histories to identify trends and issues.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Addressed customer service inquiries quickly and accurately.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Answered [Number]+ inbound calls per day and directed to designated individuals or departments.

• Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
• Managed all front desk operations for busy high-volume hotel.
• Monitored reservations to track incoming parties and special events.
• Arranged special accommodations for guests to maintain optimal satisfaction
• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
• Worked with housekeepers and other staff and personnel to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
• Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
• Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
• Personally addressed and welcomed numerous guests to business per day, improving overall customer service and engagement.
• Handled payment processing duties and provided customers with receipts and proper bills and change.
• Managed customer complaints and rectified issues to complete satisfaction.