Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Experience in customer service relationships for more then four years and building relationships with each customer for business in the mere future. I am a people person who goes the extra mile to meet the needs of the people who I come into contact with. I enjoy being the face of the business and the thought of word that I leave my customer with.

  • Advertising strategies
  • Reporting skill
  • Due diligence
  • Account investigations
  • Customer service
  • Sales and marketing
  • Cold calling
  • Account updating
  • Advertising expertise
03/2019 to 10/2019
Account Specialist Experian Tx 75013, TX,
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Routinely contacted account holders with balances over 30/60 days past due to resolve delinquencies.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Processed refunds, disbursements and payments.
03/2018 to 02/2019
Janitor Biofire Diagnostics Salt Lake City, UT,

Cleaned and restocked cleaning/ industrial items to support employee needs.

  • Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness.
  • Responds to emergency cleaning requests hourly.
  • Maintained a safe working environment through the prevention of accidents, the preservation of equipment, and adhere to OSHA standards of safe working practices.
  • Stripped, sealed and finished tiled to special floors every 2/3 years.
  • Wiped down various surfaces, including stalls , tiles and [Type], using approved cleaning products to prevent growth of bacteria and viruses.
  • Performed daily cleaning, including vacuuming, mopping and disinfecting of facility with 2/3 rooms.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Operated janitorial equipment properly and safely.
  • Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors to mitigate germs and risk of illness.
  • Assessed functionality of cleaning equipment and performed repairs when needed.
  • Vacuumed carpets, mopped floors and washed blinds, using company-approved cleaning products.
  • Organized custodial closets to reduce time looking for needed shift items.
  • Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
  • Swept and mopped floors with proper signage to prevent customer injury.
  • Gathered and emptied trash and recycling bins.
  • Scrubbed and cleaned bathroom fixtures and partitions on daily basis to remove mildew, dirt and mold.
  • Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.
  • Cleaned dormitories, athletic buildings, lab and research areas, academic buildings and office areas.
  • Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs.
  • Utilizes digital timekeeping system to document hours worked per day.
  • Steam cleaned and shampooed carpets to prolong life of fibers and boost color.
  • Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays.
12/2014 to 01/2018
Customer Service Representative/Branch Service Representative Churchill Downs Inc. Slidell, LA,

Met or exceeded revenue objectives by promoting customer relationships s to customers during service, account and sales follow-up calls.

  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Addressed customer service inquiries quickly and accurately.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Hotel Front Desk Clerk Holiday Inn Express City, STATE,
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Managed all front desk operations for busy high-volume hotel.
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Worked with housekeepers and other staff and personnel to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Personally addressed and welcomed numerous guests to business per day, improving overall customer service and engagement.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
Education and Training
Expected in 05/1997
High School Diploma:
Carroll County High School - Carrollton, KY
Expected in
: Vr
CTU Online - ,
Expected in
: Criminal Justice
Colorado Technical - ,
Expected in
: Criminal Justice
Colorado Technical University - Colorado Springs, CO

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School Attended

  • Carroll County High School
  • CTU Online
  • Colorado Technical
  • Colorado Technical University

Job Titles Held:

  • Account Specialist
  • Janitor
  • Customer Service Representative/Branch Service Representative
  • Hotel Front Desk Clerk


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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