, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Experience in customer service relationships for more then four years and building relationships with each customer for business in the mere future. I am a people person who goes the extra mile to meet the needs of the people who I come into contact with. I enjoy being the face of the business and the thought of word that I leave my customer with.
- Advertising strategies
- Reporting skill
- Due diligence
- Account investigations
- Customer service
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- Sales and marketing
- Cold calling
- Account updating
- Advertising expertise
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03/2019 to 10/2019 Account Specialist Experian – Tx 75013, TX,
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Routinely contacted account holders with balances over 30/60 days past due to resolve delinquencies.
- Interfaced with customers to bring accounts current with suitable repayment plans.
- Processed refunds, disbursements and payments.
03/2018 to 02/2019 Janitor Biofire Diagnostics – Salt Lake City, UT,
Cleaned and restocked cleaning/ industrial items to support employee needs.
- Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness.
- Responds to emergency cleaning requests hourly.
- Maintained a safe working environment through the prevention of accidents, the preservation of equipment, and adhere to OSHA standards of safe working practices.
- Stripped, sealed and finished tiled to special floors every 2/3 years.
- Wiped down various surfaces, including stalls , tiles and [Type], using approved cleaning products to prevent growth of bacteria and viruses.
- Performed daily cleaning, including vacuuming, mopping and disinfecting of facility with 2/3 rooms.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Operated janitorial equipment properly and safely.
- Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors to mitigate germs and risk of illness.
- Assessed functionality of cleaning equipment and performed repairs when needed.
- Vacuumed carpets, mopped floors and washed blinds, using company-approved cleaning products.
- Organized custodial closets to reduce time looking for needed shift items.
- Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
- Swept and mopped floors with proper signage to prevent customer injury.
- Gathered and emptied trash and recycling bins.
- Scrubbed and cleaned bathroom fixtures and partitions on daily basis to remove mildew, dirt and mold.
- Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.
- Cleaned dormitories, athletic buildings, lab and research areas, academic buildings and office areas.
- Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs.
- Utilizes digital timekeeping system to document hours worked per day.
- Steam cleaned and shampooed carpets to prolong life of fibers and boost color.
- Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays.
12/2014 to 01/2018 Customer Service Representative/Branch Service Representative Churchill Downs Inc. – Slidell, LA,
Met or exceeded revenue objectives by promoting customer relationships s to customers during service, account and sales follow-up calls.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Reviewed account and service histories to identify trends and issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Addressed customer service inquiries quickly and accurately.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
to Hotel Front Desk Clerk Holiday Inn Express – City, STATE,
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Managed all front desk operations for busy high-volume hotel.
- Monitored reservations to track incoming parties and special events.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Worked with housekeepers and other staff and personnel to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Personally addressed and welcomed numerous guests to business per day, improving overall customer service and engagement.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
Expected in 05/1997 High School Diploma:
Carroll County High School - Carrollton, KY
GPA:
Expected in : Vr
CTU Online - ,
GPA:
Expected in : Criminal Justice
Colorado Technical - ,
GPA:
Expected in : Criminal Justice
Colorado Technical University - Colorado Springs, CO
GPA:
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